Next Reviews

Name: Next
Rating: 3.49

3.5 Rating 1,315 Reviews

63 %

of reviewers recommend Next

Company Reviews

Questions

Metrics

3.5

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@next.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold items to me in the sales but still held on to them until I was ready,then delivered on time without fuss”

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Posted 7 years ago

“Very fast delivery and good quality clothing. Free collection from store is excellent.”

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Posted 7 years ago

“They also kept me up to date with my order and text me when my order was dispatched and delivered”

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Posted 7 years ago

“Very Efficient”

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Posted 7 years ago

“Always a prompt and efficient service provided and good value”

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Posted 7 years ago

“Excellent prices and free next day delivery in-store is brilliant!”

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Posted 7 years ago

“Great service good prices”

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Posted 7 years ago

“Hi I was looking to buy girls clothes age 6-7 I have never seen such poor quality of fabric and design really bad!! Jeans thick hard fabric how could you let a child wear Dresses shoulders bare like grown ups come on sack the designers and buyers and employ people who know about fabric design and comfort !!!”

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Posted 7 years ago

“So helpful, good quality products”

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Posted 7 years ago

“Really efficient service in ordering, fast delivery. Professional friendly service in the shop.”

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Posted 8 years ago

“everything I receive is prompt and exactly what I'm looking for, they never fail to impress me.”

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Posted 8 years ago

“I have young teenage daughters. For some reason best known to themselves Next have stopped stocking childrens' wear over age 11 in their shops. The Next website is thereofre a godsend, enabling me to buy school uniform and other clothing for our daughters, There is good choice and items are delivered free to our local shop within a few days. Better stocking levels would help avoid goods selling out quickly at the start of the new season which is very frustrating.”

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Posted 8 years ago

“Very helpful and informative next day delivery”

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Posted 8 years ago

“The staff always have a smile for you in the store in Hamilton and nothing is ever a bother to them”

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Posted 8 years ago

“Good quality clothes, good value for money.”

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Posted 8 years ago

“Great customer service during an emergency shop when I forgot my overnight bag.”

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Posted 8 years ago

“Excellent customer service and always happy to exchange/refund items on a gift card even without the receipt.”

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Posted 8 years ago

“Purchased all the clothes i like and i tried them on an fitted perfectly.”

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Posted 8 years ago

“I have been shopping at next for so many years and I am 50 now , my 4 children and grandchildren have been and are being introduced to Next . As I am only 4ft 11 they meet all my needs in clothes and shoes . I would say 95 % of my clothes for day ,evening and special occasions are from next .The shop is truly my best shopping on.line and in store experience . ever ? Lorraine”

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Posted 8 years ago

“Great choice of clothing and real sizing”

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Posted 8 years ago

Next is rated 3.5 based on 1,315 reviews