O2 Reviews

1.4 Rating 869 Reviews
9 %
of reviewers recommend O2
1.4
Based on 869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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O2 1 star review on 25th March 2024
Mike
O2 1 star review on 14th March 2024
Robert Cole
O2 1 star review on 7th March 2024
Rabia
O2 1 star review on 7th March 2024
Rabia
O2 1 star review on 7th March 2024
Rabia
O2 1 star review on 7th March 2024
Rabia
O2 1 star review on 25th November 2023
Jamie Hinch
23
Anonymous
Anonymous  // 01/01/2019
I would give 0 stars if it was possible, asked to cancel my contract and they assured me they would only to be billed 2 times the following months for a service I'm no longer using. They then proceed to send emails and automated voice messages saying it will effect my credit score. Worst provider I've ever used will never recommend to another person ever absoloute bunch of clowns.
Helpful Report
Posted 1 month ago
A complete waste of time after spending an age talking to someone who had no idea what he was doing did eventually put me thru to cancellations but i was then left in a loop gor a further 20 minutes at which point I'd had enough and ended the call
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Posted 1 month ago
Have been unable to cancel my contract for weeks due to their process. Last que I have been in it took 5 hrs to find out that I wasn't in the cancelation que. I believe this company makes it this difficult to try to retain customers. I will never have any service with this company again. STAY Away unless you want a nightmare
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Posted 1 month ago
I switched my account to other network provider after 18 Years from being with o2. Because I received very bad customer service and signal coverage. Now after 4 month switching the account and 4-5 times calling them to close my account (my contract with them already was ended), still they send me monthly bill and charge me extra for late payment!!! I paid about £100 extra for the sim card I Dont have and the service I don't use. every time I call them takes me about an hour on the phone and they promise to send me final bill and closing the account but again next month they send me a new bill !!! this kind of scam has to be stop by UK government
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Posted 1 month ago
VERY BAD CUSTOMER SERVICE, OPERATOR OVER THE PHONE HANGING OFF, DIDN'T CARE ABOUT MY CASE IT'S BEEN 6 DAYS AND MY LINE IS NOT WORKING, WENT 3 TIMES TO THE SHOP, BEEN WAITING 2 HOUS TO GET TO SPEAK TO SOMEONE AND NO ONE CARES !!!!! I M STILL LEFT WITH NO ANSWER
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Posted 1 month ago
Threatening letter to my 80yr old Mum who has dementia because she hasn't paid her £5.86. Account is now locked, so I can't pay it for her. Lost count of how many people I have been passed through to try and resolve it. Promised a return phone call. It never happened. Spent 1 hr 17 minutes on the phone waiting to speak to someone capable of helping. Tried X direct message, followed the instructions on Facebook to direct message. I just want to speak to 1 person who can help Customer service appears to be non existent Despite numerous phone calls and emails, today (a month later) I received 3 bills, 2 from 02 of different amounts £13.37, £17.72 and one from a debt collection agency for £15.24. I waited on hold for 24 mins to 02 and gave up, so paid the debt collection agency in less than a minute The time wasted to pay such a small bill was unbelievable because they obviously do not have enough customer advisors
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Posted 1 month ago
Worse network in the uk . Avoid it please for your own good . Highest prices and lowest internet signal
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Posted 1 month ago
Rubbish service and staff will misled you. I upgraded in November with an offer of that o2 still have not held up there incentives and I have chased this a number of times and they say they will raise this as a compliant they claim it will.be escalated but then do nothing. They just fob you off and lie to you. Rubbish service after 20 years I will be leaving o2.
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Posted 1 month ago
One of the worest company so far on the customer service no waiting for 50min for a reply having been transferred 3times . The overseas centre does not seem know what they are dealing with, The answer machine options is rubbish . It is really a waste of time and money.Nit to mention the bad signal and reception almost every where. Having been a broad and immediately used a local SIM even before getting if the airplane yet was charged almost 70poubds and been waiting on the phone to find out ,no answer sofar
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Posted 1 month ago
Shocking customer service . I think a 1 ate is too much , I called 02 3 times this last week and the average wait time is 47 mins, Custer service and response shocking. O2 have been taking money out from my account and set up a direct debit and they don’t know why the money has been taken monthly. There’s no fraud department. The staff are not clear me they don’t know answers to any general customer service.
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Posted 1 month ago
I have been with O2 on and off for roughly 10 years. Recently, their customer service has become terrible. You just simply ca't get through to a human being and often get left with an issue for days, or even weeks. I have been having an issue logging into the app and online portal for more than a year. I was first given some random email address to use as login. Then I was asked to register another email address to login. Just terrible. Not worth the hassle for a few quid saved. On top of that, my contract was £25 a month when I bought it two years ago. When I left earlier this month, it was over £34 a month ( a whopping 28% increase in just over a year as it became £34 just after a year). The only reason I rejoined two years ago was because they had a good deal through Mobiles.co.uk and their coverage where my house is is good, so I have 5G. I will do everything I can to avoid them in the future.
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Posted 1 month ago
Well I tryed to cancel my contract but thay said that could not find my account.this was after I was transferred to a different department after a hour of waiting.and thay said go to a o3store.
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Posted 2 months ago
Awful customer service. Over my 2yr contact I contacted them around 3 times and always ended up speaking to someone who spent 15mins asking how are you today and the usual scripted sentences. That's after the long wait to get through the automated options. The price hikes during the contract were a rip off. I've tried to call and email to pay final bill but its impossible. The automated service on all calls reject you if you're not with O2 anymore, Social media replies are robotic and useless. I've had an email off them I can't reply to, I've sent an email to their complaints and still nothing. I'll wait until the 8 weeks and contact the ombudsman. Terrible will avoid forever.
Helpful Report
Posted 2 months ago
I'm left with no choice but to share my agonising experience with O2. In a world where staying connected is paramount, O2's service in Brighton is nothing short of abysmal, and it's high time someone shed light on this ongoing issue. To say that O2's service in Brighton is awful would be an understatement. It's a complete nightmare. The most glaring problem is the utter lack of reliable mobile data connection. As soon as you step out of the comfort of your home Wi-Fi, you might as well be stranded on a deserted island, cut off from the digital world. This is not a sporadic issue; it's a pervasive, long-standing problem that has plagued Brighton for several years, and it's become unbearable. From late summer 2023 to January 2024, the issues have been non stop and I am basically without a phone. One would assume that a company as prominent as O2 would take the initiative to rectify such a glaring issue. More so when even the BBC has reported on this never ending issue the city is plagued with. However, this is far from the truth. Complaining to O2 about their woeful service in Brighton seems to fall on deaf ears. Instead of addressing the problem, they respond with nothing more than a bill for the remaining contract. It's as if they're completely oblivious to the fact that their infrastructure in Brighton is failing on a monumental scale. The result? I find myself trapped in a never-ending contract, paying for a service that's effectively useless. I am constantly cut off from my friends, family, and colleagues, with no hope of resolution in sight. O2's customer service is a frustrating exercise in futility, leaving customers like me paying for their failures while receiving absolutely no support. In an era where reliable mobile connectivity is crucial for both personal and professional life, O2's negligence in addressing the dire service issues in Brighton is unacceptable. It's a blatant disregard for their customers' needs and a stark example of corporate indifference. If you're considering O2 as your mobile service provider and happen to live in Brighton, I strongly advise against it. Save yourself the frustration, the constant disconnection, and the fruitless complaints, and look elsewhere for a mobile service provider that values its customers and their need for reliable connectivity. Companies like o2 should be shut down.
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Posted 2 months ago
Horrible! First you can't take a back pack inside the arena and they charge you £10 at the bag drop area. Everyone walking with their merch in their hands as you have no where to put it ofcourse. Really unfair treatment and horrible horrible security and staff ! EXTREMELY rude and don't even bother to listen to you. Staff really goes by who they like and rules aren't for everyone just for who they want only. Never again i will step in the O2 arena ever again ! Not to mention that 1 beer is £8.95, what a joke !
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Posted 2 months ago
can’t believe how poor o2 are as a business one of the worst teams in the world
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Posted 2 months ago
Terrible company liing to you all the time keeping your number hostage like terrorist and demant a £15 fee for transfer your number!!
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Posted 2 months ago
Terrible service and huge price hikes. On hold for over an hour then got put through to 4 different people. Unable to cancel my contracts
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Posted 2 months ago
Worst network provider on the planet! Whatever you do don’t join O2. After being with them for a year plus they then decided to double my payment on a 2yr contract stating it was vat ridiculous. On changing providers 3months down the line they’ve sent me £61 bill saying they’ve given it to a depth collector eventhough I’m with another network and paid off my contract with O2. Worst Customer Service, Worst Network Service it’s day light robbery. They prey on vulnerable being a big company bully overcharging small customers as they know they can’t do anything about it. Despicable
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Posted 2 months ago
Beware of this company - good when you join, but beware - they won't provide any help when you want to finish your contract
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Posted 2 months ago
O2 is rated 1.4 based on 869 reviews