Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,761 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

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“Ordered wardrobe, dresser and drawers 3 months ago , given delivery date 10th August: few days before, gold another 13 weeks, had got rid of old furniture, now living out of suitcases, never again, wouldn’t touch them with a barge pole, ready for receivers to move in, so don’t pay up front”

Helpful Report

Posted 4 years ago

“Dreadful Experience My wife and I picked out a dresser for her birthday and waited 7 weeks for it to be delivered. It arrived with one drawer broken. These things happen. After being on hold for a while I was able to arrange a replacement for the following Friday. That one was in an even worse state than the first. Another hour or so on the phone and I was offered £25 store credit from a manager that didn't have the courage to speak to me on the phone themselves. By this point I've taken two days off work to wait for deliveries, my wife has no birthday present and who knows how much wood and other resources have been wasted. I would suggest looking for another company to get furniture from to avoid the disappointment we've experienced.”

Helpful Report

Posted 4 years ago

“waited 3 months for a French farmhouse double bed. it arrived without any fittings. still waiting for fittings after 5 days. of course the room was cleared to make room for the new bed. do they expect you to sleep on the floor indefinitely.”

Helpful Report

Posted 4 years ago

“I ordered and paid for a rustic oak blanket box on the 5 July to match a bed I brought a few months ago. I am still waiting for it and have heard nothing Jan Bolden”

Helpful Report

Posted 4 years ago

“Ordered And payed 3 months ago . Have written to their customer service and called many times to no response”

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Posted 4 years ago

“Bought the top range finley double recliner on arrival there was only 1 transformer meaning the back recliners could not be used and they left the box outside our house without telling us. A 1 hour call to ashley he promised to get the 2 missing transformers sent and to call back to confirm. 4 days later no items or call so another 1 hour call to cathy again promised they were on the way. 2 days later only 1 transformer arrived and once fitted the rear recline shot to full extent and froze. Another 1 hour call to allie as was friday couldnt do anything until monday then no promise on how long to repair so we have to sit on the floor for possibly up to a week”

Helpful Report

Posted 4 years ago

“I WENT TO OAK FURNITURE SAT 2 AUGUST I KNEW WHAT I WANTED THE MANAGER CAME UP TO ME IN A VERY PROFESSIONAL MANNER TOOK ME OVER TO SEE THE BED I WANTED EXPLAINED HOW IT WENT TOGETHER TOLD ME IT WOULD BE IN 5 WEEKS GAVE ME A VERY CONVIENIANT TIME SLOT I WAS THEN APPROACH BY A LOVELY ORIENTAL LADY WHO WORKS IN STORE WITH A HOT DRINK ICEING ON THE CAKE WOW WAS SHE GORGES LOVE TO SEE HER GAIN OAK FURITURE AT STOKE YOU SHOULD BE PROUD GOOD TEAM WELL DONE AARON MANAGER”

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Posted 4 years ago

“Waited 5 weeks for my order to be delivered only to be told there will be a delay for at least another 2 months. Tried calling their customer service was impossible to get through. Promised a refund and that was more then 2 weeks Go and still no sign of my money being returned. Absolute cowboy setup and a joke of their customer service. Never again.”

Helpful Report

Posted 4 years ago

“Coffee table delivered 23/7/20 was split badly on the side. Tried contacting customer services...awful service.. held for 20 mins then told I was no 32 in the queue. Contacted newport shop directly & they emailed customer services.. Tried to call them again today held 20 mins then told I'm caller no.39. They only interested in sales. After sales service is awful”

Helpful Report

Posted 4 years ago

“A lovely experience in the Abbotsinch, Paisley branch, namely the good customer service and friendly nature of Stuart McLaughlan, he is a gem of a guy.”

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Posted 4 years ago

“Awful . No contact with regards to delivery dates changing at all, and when you ring and try and find out any information the staff are rude and unhelpful.”

Helpful Report

Posted 4 years ago

“I was given a date for the furniture to arrive and booked the day off work. No one contacted me to tell me to let me know what was going on. I rang the store who told me 2 days before that there was a delay of 2 months . If I hadnt rang , I wouldnt have known this .”

Helpful Report

Posted 4 years ago

“We ordered the furniture in March and was told it wold be delivered in June..it still will not be here until August.I was given a date for the furniture to be delivered , so booked a day off work. 2 days before i had not heard anything so I rang the store to be told that there was a 2 month delay. i understand why there was a delay..because of covid but it is the fact no one from the company had the decency to let me know which is appalling. i went to the store and was met with such a rude salesman..Matthew”

Helpful Report

Posted 4 years ago

“We ordered 6 dining chairs to go with our oak table as our faux leather chairs had cracked. We also ordered an oak tv stand. These were ordered from branch in Milton Keynes. Delivery was due yesterday between 10.30 and 1.30 and we were told the driver would telephone one hour before delivery, which he did. Furniture arrived at 10.20 in large boxes very well packed. Very pleased with whole experience and furniture is excellent.”

Helpful Report

Posted 4 years ago

“just had my hall table delivered bytwo of the nice'st chaps you could meet.they took all the packaging off outside and brought table into my hall.we are in our seventies and could never have lifted it ourselves.we stay in motherwell.and wish all delivery drivers were as good as them.nothing was too much trouble for them.top marks to oak-furnitureland p.s.the quality of the table was first class.we will use this firm again.”

Helpful Report

Posted 4 years ago

“I bought the oak dining set with brown leather chairs. They are peeling so clearly trade description. They cannot be real leather. My sister’s are doing the same.”

Helpful Report

Posted 4 years ago

“So I placed a £4500+ order at the end of April. I understood that my delivery wouldn’t be here for a while due to COVID & building. I was given the date of the 9th of July. Being such a large order I booked some time off work to handle it. I was emailed saying I would receive a time slot the day before. The day of the 9th I had to ring up to be given a time slot which they then arrived quite early to (this didn’t bother me too much But we’re talking a few hours) They’d neglected to tell the delivery drivers that a lorry may not be able to make it to my door due to sizing of my car park, despite me mentioning it prior to this. So when they turned up they discussed they didn’t want to carry it to my door from the lorry (for security of property) and in fairness I wouldn’t have expected them to carry so much over a large distance. (These gentlemen were a delight and credit to the company in fairness) I was told by a man they phoned that I would be contacted at 1pm to rearrange delivery in a Luton that would fit. At 3:30pm I called them as I’d heard nothing and was told they’d email and I’d be called back before the end of the day. At 7:30pm I called back up as id again heard nothing and was told the customer service team had gone home and I would be placed on a callback list for the morning. The whole day of the 10th I received no contact whatsoever. I rang today on the 11th asking what was happening to be told they couldn’t arrange anything till after Monday because the depot team doesn’t work weekends. I now have to head back to work and will most likely be cancelling our order and taking it elsewhere. Understandably we were both distressed and annoyed with how little care has been given since we placed an order with them, I can’t recommend enough going elsewhere with your money.”

Helpful Report

Posted 4 years ago

“Just be aware OFL in my experience does not have an after sale service. Three times they have assured me that a replacement hinge was being posted to me, I’m still waiting. I also bought a two seater reclining sofa, unfortunately I’ve discovered that a staple was not correctly installed. I found out the hard way by slicing open my finger. The staple has cut through the fabric and cushion pad. OFL will not respond to my requests to resolve the issue. I rang the store I bought the items from and was assured customer services would call me within 2 days. 6 days later I’m still waiting! I wouldn’t recommend buying from OFL.”

Helpful Report

Posted 4 years ago

“Ordered a sideboard from Oak Furniture Land which when unpacked had doors that would not close. On inspection it was found that 3 of the hinges were damaged. I spent a total of over 2 hours on the phone trying to organise new hinges that I agreed I would fit. After the first promised delivery came and went I was asked for more evidence which I sent. After waiting again for hinges which never materialised I told them to come and collect it. I have now been waiting 4 weeks and have another week to wait. It's a huge understatement to say their customer service is pathetic.”

Helpful Report

Posted 4 years ago

“Bought from OFL in the past and had no problem. However, I recently ordered a sideboard in store. Delivery date accepted along with confirmation email. No text message the day before delivery, as stated. I phoned customer service to be told no delivery was due to me! After 3 phone calls, lost earnings and total disruption personally. I was offered an insult of of 3 different options (as a gesture of good will). I've had no reply from my email, and no refund...which they say takes 10 to 14 days! Horrendous communication and understanding. Quick enough to take your money. But a total joke on refunds and putting things right. Look forward to shopping elsewhere!”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,761 reviews