Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,761 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

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“Just been served by Jacky from Truro branch.Excellent service from her.She made everything clear and simple and answered all my questions. .Looking forward to my new bedroom furniture”

Helpful Report

Posted 4 years ago

“Had our dining table and chairs for a year now and really happy. Service in showroom was friendly and professional with no hard sell for extras. On delivery 1 chair was damaged and after just one call we had a replacement within 48 hours. Just before Christmas, we noticed a crack in a panel on the table. They asked for a photo, we sent it and they replaced the whole table, no quibble. I see they are taking some stick over the amount of packaging??? Product needs to be protected in transit. We separated the cardboard and other materials and took them to our local recycling centre to make sure they were disposed of properly. You can't put ALL of the responsibility on the supplier. Next time I want some oak, I will go to them again.”

Helpful Report

Posted 4 years ago

“I have ordered a Samson Sofa Cost 2000 and a Dining table with chairs Cost 1039, for sofa i was told it will take 19 weeks ok but table will arrive in 6 weeks, table arrived in time, there were two deliver guys they have no mask on at all and did not bother to take permission to come closer to you, they dragged deliver on my new tiles and new laminating floor, my tiles and laminating scratched and they broke two of door stripes, I called their customer services and they said sorry and that's it. I said do you know who delivered at my address he said no i asked how you will follow up then he started to mumble. I tried to cancelled my Sofa order because i am afraid they might will damage my other tiles, floor and doors.”

Helpful Report

Posted 4 years ago

“Have my dining table set delivered damaged. Table top and 3 chairs out of 6 needed changing. The new table top lasts only for 4 months before it started having weird marks across whole table. We have been told it's a water damage which was never a case but they refused to take responsibility anyway! We don't have a kids spiling water on table without us knowing, this has been looked after as per manufacturer instruction or even better! Very poor quality of the product for £1000! Never again!”

Helpful Report

Posted 4 years ago

“Wrong items received and customer service the worst I have ever experienced. Customer service do not seem to have the skills to resolve complaints and managers wont speak with you. No effort made by OFL, customer does all the chasing. Only satisfaction I got was by finally getting MY money back and that was made as difficult as possible. Will never shop with this awful company again.”

Helpful Report

Posted 4 years ago

“order a sofa and the left side was a different colour from the right side. phone up to get it fixed and they sent out the exact same side that they took away. Have been ignored by there customer service teams via emails and have to wait an hour to get through to the must useless team of advisors. Over a month since this has happened and nobody in the company knows how to fix it.”

Helpful Report

Posted 4 years ago

“How can they rate nearly 5 stars!!!!!! some of my bedroom furniture was scratched, but I have never in my life seen such packaging, I filled 24 bags for a bed, a wardrobe and chest of drawers I am not a tree hugger, but come company, this is disgusting”

Helpful Report

Posted 4 years ago

“Purchased a king bed and mattress. Good quality but what let it down was the delivery. Paid £29.99 for delivery to any room. The delivery men took one look at the stairs and said it would not fit. They did not even try but said it would take an hour and they were too busy. They left abruptly. With the help of my neighbour we got it up to the bedroom in 10 minutes with no damage to walls or furniture. I contacted customer services to get a refund for delivery but have heard nothing back! Will not be using them again.”

Helpful Report

Posted 4 years ago

“I ordered a dining table and chairs today and had the pleasure to speak to Grace Fitzgerald who handled every question and query very capably and always with a cheery and helpful disposition. A real asset and such a nice change to speak to someone clearly enjoying her job and wanting to help customers above all else. Thank you”

Helpful Report

Posted 4 years ago

“Bought two two seater Grayson electric recliners. I also bought the additional insurance. After about a year the furniture started sagging. After endless emails asking for the furniture to be repaired and being constantly refused I gave up. A complete waste of money!”

Helpful Report

Posted 4 years ago

“Got a bed and 2 side tables delivered on 23rd if this month. Called them to do a price match as the prices fell by £87 , asked their customer service for a price match today. They refused stating that I should have requested for a price match before delivery even though they reduced the prices before delivering the furniture. Extremely unhappy and will never be purchasing from them again. Was on call with their customer service for 50 minutes only to be told they cannot do anything to help! Also waited over 2 months for delivery only to see the price fall on delivery date.”

Helpful Report

Posted 4 years ago

“Totally baffled!! Totally baffled!!! Ordered sofa in October with delivery 23/12, recieved text and email stating delivery would be 23/12 12.30- 15.30. At 16.30 no delivery so contacted customer service to see if everything OK, was told it was on route from Manchester and was the only delivery (quite a specific explanation), 17.10 I called back as no delivery- was told that the actual delivery date was 24/12, I explained that I had recieved confirmation that it was 23/12 and that I am working on 24th so could not accept delivery on 24th. Put on hold for a while then told the item wasn't in stock due to import delays with Covid 19 issues. 3 reasons for non delivery now in less than an hour!! I am fully aware of problems that covid has caused (I am a nurse and have worked throughout the pandemic) and would have been disappointed but not angry if someone from Oak furniture Land had just informed me of this. However due to being given 3 reasons am unsure what I actually believe, not particularly a good way for a customer to feel about a company??? Furthermore there now appears to be x2 sofas in my online account, x1 Which I clearly did not order. Am eagerly awaiting an honest and timely update from Oak Furniture land. 24/12 Recieve phone call whilst in work- delivery men are outside my home!! I asked them to read me the invoice and lo and behold its the 'other' sofa that I have never heard of. Told them it was not my order and to take it back. Spoke to customer services who stated they had sent a replacement while the actual sofa not in stock. I asked them if they had ever thought to contact me and tell me about this, no they just thought they would send me a replacement without my knowledge. I would have then unpacked it and only then realised!! In summary- - Diabolical customer service - At no point did anyone inform me about what was happening!! - Tried to delivery a completely different sofa without informing me”

Helpful Report

Posted 4 years ago

“Received my delivery today,and the delivery men left me with a gigantic box and it’s waste contents,and when I told them that I paid extra for the service they told me that it was up to me to get rid of all the rubbish,as they do not do it,I tried to explain that my wife and I do not venture out much because we are both severely disabled,and the Covid illnes around,and now we are left with all the rubbish to get rid of and I do not know how because as I said we are not going out,we will never buy again”

Helpful Report

Posted 4 years ago

“Purchased two electric leather recliners 2 years ago, the seats are now sagging and the leather seats stretched and looking terrible So don’t buy these cheaply poor quality China products You have been warned”

Helpful Report

Posted 4 years ago

“Bought a Nebraska corner sofa and after a month the seats have lost all integrity and I'm practically sitting on the wooden frame now. Aesthetically they look like they are buoyant and can hold weight however after 10 or so minutes of sitting on them you sink to the base of the sofa itself and I've now started to had back aches because of it. AVOID”

Helpful Report

Posted 4 years ago

“In August we visited the Nottingham store order and paid for furniture to be delivered to the republic of Ireland on a date you deliver to ROI, since our order and taking our money you stop delivery then tell us we have to get it delivered or cancel!!! absolutely disgusted in your company. You haven't for filled what you promised. I expect the money back in our bank ASAP!!!!! the cheek of offering us a voucher when we are not in the UK anymore You are a JOKE”

Helpful Report

Posted 4 years ago

“Order late goods damage half orders still on ship we ordered in August”

Helpful Report

Posted 4 years ago

“Absolutely disgusted! Bought a leather reclining chair and within a year the leather discoloured. I had taken out the insurance policy they push as point of sale only for Homeserve to come out and say I am not covered. A leather chair that lasts months?? Avoid!!!”

Helpful Report

Posted 4 years ago

“Stay away. Do not buy from them. The leather dining chairs are not leather but PVC. They cracked and peeled off.”

Helpful Report

Posted 4 years ago

“Extreme poor quality. We have spent a huge amount of money on bedroom furniture over the past few years and have been very happy up until now. We decided to purchase a bed and mattress also...Both arrivedpromptly, however after only 4 weeks of using the bed the mattress (an Orthopedic one) started to dip where we slept. I registered a complaint and they sent out a young boy to check measurements etc. He advised it was normal and this was known as a North/South divide !!!!!...My husband and I disagreed but gave the benefit of the doubt..after a further 2 weeks we noticed it has worsened, so again put in a complaint. Please note at no stage did we get a copy of any report and NOBODY from Oak Furnitureland contacted us. Customer Services (when I finally got through to them) moaned saying no point in sending a 2nd person out as Id already had 1 report....The 2nd person arrived did same measurement and stated it was in legal requirements and all mattresses have this issue.... I dont think so, we previously had a mattress for 10 years that never went like that....they refused to replace or even give me my money back, even when I stated I had been sold sub standard goods....so now I have had to purchase another mattress (definately not from them). Inthe meantime I have emailed theChief Executive to state he has poor customer service staff as well as selling sub standard goods....absolutely disgusting service, no loyalty to any customers whatsoever”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,761 reviews