Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.79

“Just be aware OFL in my experience does not have an after sale service. Three times they have assured me that a replacement hinge was being posted to me, I’m still waiting. I also bought a two seater reclining sofa, unfortunately I’ve discovered that a staple was not correctly installed. I found out the hard way by slicing open my finger. The staple has cut through the fabric and cushion pad. OFL will not respond to my requests to resolve the issue. I rang the store I bought the items from and was assured customer services would call me within 2 days. 6 days later I’m still waiting! I wouldn’t recommend buying from OFL.”

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Posted 6 years ago

“Ordered a sideboard from Oak Furniture Land which when unpacked had doors that would not close. On inspection it was found that 3 of the hinges were damaged. I spent a total of over 2 hours on the phone trying to organise new hinges that I agreed I would fit. After the first promised delivery came and went I was asked for more evidence which I sent. After waiting again for hinges which never materialised I told them to come and collect it. I have now been waiting 4 weeks and have another week to wait. It's a huge understatement to say their customer service is pathetic.”

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Posted 6 years ago

“Bought from OFL in the past and had no problem. However, I recently ordered a sideboard in store. Delivery date accepted along with confirmation email. No text message the day before delivery, as stated. I phoned customer service to be told no delivery was due to me! After 3 phone calls, lost earnings and total disruption personally. I was offered an insult of of 3 different options (as a gesture of good will). I've had no reply from my email, and no refund...which they say takes 10 to 14 days! Horrendous communication and understanding. Quick enough to take your money. But a total joke on refunds and putting things right. Look forward to shopping elsewhere!”

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Posted 6 years ago

“Your delivery drivers Jason and Dave were very helpful and polite .very happy with the service ty”

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Posted 6 years ago

“Placed my order Feb 2nd, 2020. 1st. Delivery arrived DAMAGED - Prior to packaging. I sent back. 2nd. Delivery arrived DAMAGED - Prior to packaging. I sent back. 3rd. Delivery was scheduled for April 9th, 2020 and cancelled on April 8th, 2020. They have my money and I have NO product. I have sent numerous emails to their customer service, but still no delivery. I will NEVER deal with this company again. I recommend that you don't either. I'm seriously thinking that I should reach out to our attorney general and that him pursue this company.”

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Posted 6 years ago

“Horrific. After waiting many months for my order to be delivered- ALL items were broken. The chest of drawers and tallboy have very small drawers so given the size, you can actually only store a very small amount of items in each drawer. Staff asked me "Can I not just keep it?" when asking for a replacement and have since told me I will need to wait two months for the broken furniture to be replaced. Absolutely horrendous products and service for the amount of money spent. DO NOT BUY HERE.”

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Posted 6 years ago

“Quality of products is far lower than what you see in showrooms and on the website! Beware!”

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Posted 6 years ago

“I wish I would have read these reviews prior to ordering as they are accurate. I ordered a dresser on March 31, which was to be delivered on May 31. It’s now July 6, and I do not have a dresser. I have emailed 6 times and have yet to hear back on when I should expect this. Believe what you read, do NOT order from this company. I understand there is a lot going on in the world, but the lack of professionalism and communication is reason enough to not patronize Oak Furnitureland. FYI - US order.”

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Posted 6 years ago

“Ordered sideboard which duly arrived when said, delivery guys really good and placed in lounge. On opening we discovered the saleswoman had ordered the wrong one!! We went to the store who sent an email to customer services as that was only way they could contact them, no apology and a definate couldn't really care attitude. Waited half hour on phone to be told couldn't pick up item for a week, we have a small lounge so now can t move around the room!! Also told our proper order out of stock and wait is 10 weeks!! Very bad service from this company.”

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Posted 6 years ago

“left with wrinkled cushion from week one , no after care”

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Posted 6 years ago

“Terrible treatment! Ordered £700 ( payment was taken) worth of bedroom furniture in April after a lot of research and with an expected delivery date of late May. Phoned in June to see where our order was only to be told would not be ready till August. No phone call to let us know. You can’t wait that long for furniture. Asked for a discount on furniture that they did have in stock only to be told NO. Least to say out of principle I had to take my business elsewhere.”

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Posted 6 years ago

“I have just had a bedroom set delivered and the quality is excellent. Very well made solid furniture and the delivery team were very helpful and friendly. Will definately use again 👍😁”

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Posted 6 years ago

“Nice furniture. Delivery was handled reasonably effectively, although they would not take anything back on the spot if any item was not right or was damaged. The order totalling 4 items was fine apart from damage to the corners of two sets of drawers which oddly, seemed to have been damaged prior to packing as the packing was unblemished. We responded on their awkward website, complete with pictures. After receiving no response we spent a long time trying to get through to customer service. Eventually, after having got through, it was arranged to have a replacement sent for one, with the defective unit collected plus a small refund for the other. 3 weeks later, with no sign of any refund, the damaged unit was collected, but the new replacement is also visibly damaged - again the top corner has been bashed, although not quite so badly. This time the corner of the packaging is also damaged, so it has evidently been dropped on a corner. We have again submitted the complaint through the poor online response system and the following week after no response (again) we have been trying to call their customer service for hours, but nobody is answering ... We were considering purchasing some more oak furniture, but sadly, it now seems rather unlikely that this will be through Oak Furnitureland.”

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Posted 6 years ago

“Atrocious service top to bottom. I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been. I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed. Today the wrong table has been delivered leaving me with no indication of when I will be receiving the correct one. Order placed on the 2nd of May, it's now the 22nd of June. I can't explain how bad this company is on every level except for taking your money, I would recommend buying from any other company except Oakfurnitureland!”

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Posted 6 years ago

“We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had to put a section 75 hold on the finance until they engage with us. In the meantime I’ve got massive boxes of someone else’s chairs in the house and nothing to sit on. We’ve still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I’ve never dealt with a company like it, absolutely appalling”

Helpful Report

Posted 6 years ago

“We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had to put a section 75 hold on the finance until they engage with us. In the meantime I’ve got massive boxes of someone else’s chairs in the house and nothing to sit on. We’ve still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I’ve never dealt with a company like it, absolutely appalling”

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Posted 6 years ago

“Poor service I ordered two tins of furniture wax polish FIVE WEEKS AGO, I’m still waiting for delivery! They charged me £19.99 for a free delivery service. This was refunded after 40 mins getting through on the phone and 20 mins sorting it out. They've now missed three delivery dates. I’ve complained twice using their on-line customer service contact form, still no response. Since placing my order (16th May) tins of wax polish are advertised, ‘In Stock’. Last week (10th June) they were also advertising “Delivered in 14 days” (now deleted). Their delivery team (not customer service) contacted me Friday (12th June) and Mon (15th June) to arrange a delivery date although it was due on16th June. They promised to provide a tracking number with another delivery company by Tuesday (16th June). On Monday (15th June) received an email saying “We are conscious that you haven’t yet selected a delivery date”. Today, 18th June, no delivery, no tracking number and no contact. I am pleased to add I've had an immediate response to my review and have accepted an apology for the delay delivering my order and the lack of communication dealing with my original complaint. I am pleased to say my complaint has now been dealt with satisfactorily, hence the increase in my star rating.”

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Posted 6 years ago

“Order arrived very badly damaged. Was told to store the broken furniture for one month in my own home complete with packaging before they would collect. A refund cannot be processed until the collection takes place. So I have a very large box of smashed furniture and no refund. These people are a hopeless bunch of persons. Stay well clear.”

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Posted 6 years ago

“Poor delivery process and poor customer service.”

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Posted 6 years ago

“Shocking experience from start to finish! Have spent over £5000 with them and would never buy anything else from them Most items were faulty / damaged Systems don’t seem to work and most customer service staff don’t have the right information to be able to do their job Takes hours to get anything resolved and their delivery policy is a joke Poor communication and follow up Don’t even bother completing the contact request form on line as no one responds”

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Posted 6 years ago

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