O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,033 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I used my tracking order to find out what time the delivery of my order would be and realised that it was scheduled at a time when I was not going to be at home. I changed the delivery date to tomorrow but it arrived today when I was out and it was left on my doorstep. So no notice was taken of my change of delivery day! Luckily, it was all right and I received the correct order. However, if I was to order again from O'Briens, I would not be comfortable with it being left outside my door. Thanks, Hilary Kirk”

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Posted 2 years ago

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Hi Hilary, Thank you for flagging this. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Correct order arrived. No delay. However the box used to transport the wine was open….as if the tape (single layer) used to seal it, had been torn/cut /ripped the entire length of the opening, in order to look into the box.”

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Posted 2 years ago

“This was a birthday present, all I know, it was delivered and the recipient was very pleased with their gift.”

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Posted 2 years ago

“I am very happy with O’Briens wine there costumer service and delivery service was very excellent”

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Posted 2 years ago

“Always happy with O'Briens service Their Delivery option is great if you know what you are buying. Promotion offers are usually good value.”

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Posted 2 years ago

“Everything arrived safely as ordered. One query , Is internal packaging recyclable? If not why not ?”

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Posted 2 years ago

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Hi John, Thank you for your feedback. As a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, Hannah

Posted 2 years ago

“The wine was as I ordered. The only issue I have were with delivery. While I requested UPS to give me updates on estimated time of delivery none were forthcoming. Secondly, when it was delivered it was placed at the side wall of the driveway as it took me 30 seconds to come to the door. It was fortunate that I was in at the time as it may have not been still there if I had not.”

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Posted 2 years ago

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Hi Noel, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Good service. Bit too much packaging but delivery prompt and in order”

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Posted 2 years ago

“Ordering was easy and delivery was fairly quick.”

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Posted 2 years ago

“O'briens sometimes seem to fall down on its delivery service. This time I received no indication of when it would be delivered. It duly arrived OK but unexpectedly.”

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Posted 2 years ago

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Hi Ignatius, Thank you for your feedback. I am glad to hear that your order arrived in a timely manner. Please allow me to apologise that your tracking information arrived late. I will raise this with the web team to try to get to the bottom of this and prevent this from happening again as I can understand the importance of being able to track your order and having an accurate indication of when it will arrive. Kind regards, O'Brien's Team

Posted 2 years ago

“After ordering a case of excellently selected wines from O'Briens I was happy to see the confirmation that they arrived safely at my address in Donegal, however the Courier left the case at the wrong house and it sat in a shed (missing) for 5 days. Hannah was so tenacious in getting this back to the right address and kept me up to date every day until it was found. Great end to the story. I will certainly be buying more wines from O'Briens”

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Posted 2 years ago

“Excellent efficient service”

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Posted 2 years ago

“Good selection, good pricing (especially on-sale offers) and the after (and before!) sales service from Hannah was exceptional. Cheers! Tiny quibble - too much packaging, but then again, they are bottles! Optional more compact packaging for 6 or 12 bottles would be great…”

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Posted 2 years ago

“Next day delivery was excellent but this order was a gift and the card requested was not with the order, which was disappointing.”

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Posted 2 years ago

“This is not your issue but UPS , your delivery firm, claimed I was not in today and have sent my wine to a delivery point quite a distance from me. I am not sure how I am supposed to collect it ?? I have been in all day, they definitely did not arrive at my delivery address. I am not sure what happens next, I can’t collect the parcel it should have been delivered to me personally”

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Posted 2 years ago

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Hi Dermot, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have just emailed you so that this can be rectified. Kind regards O'Brien's Team

Posted 2 years ago

“Prompt delivery and very well packed.”

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Posted 2 years ago

“Am an active customer of O'Briens. My only complaint in the delay in the payment process. It can be enough to make you decide will I or won't I proceed.”

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Posted 2 years ago

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Hi, Thank you for contacting O'Brien's Online and for your feedback. I am sorry to hear that you are experiencing technical difficulties. I can give you a call and place your order over the phone today if that would suit you? If you email online@obrienswine.ie with the details I will make the call I hope this has been of some help Kind regards O'Brien's Team

Posted 2 years ago

“3.8 Excellent value”

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Posted 3 years ago

“Happy with wine. Unhappy with delivery. The Courier just left the wine on my front doorstep and then left before alerting me. I would have preferred if he rang the doorbell first - I would have had him put the cases at the side door, which is right next to my wine rack. I've just had back surgery and am not able to easily bend over and move things. I appreciate the speed, but not the delivery process.”

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Posted 3 years ago

“Is the Porta 6 out of stock as it wasn't received. It was instead replaced by Marqués de la Concordia Reserva.”

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Posted 3 years ago

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Hi John, Please allow me to sincerely apologise for the error with your order. I have emailed you just now so that we can rectify this and get the correct stock sent out to you as soon as possible. Kind regards O'Brien's Team

Posted 3 years ago

O'Briens Wine is rated 4.7 based on 6,033 reviews