Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products at a reasonable price. Delivery drivers are ALWAYS friendly, polite and helpful.”

Helpful Report

Posted 10 years ago

“Since I change to shopping with Ocado, I would never go back to another Online Supermarket. I usually find them helpful and reliable with a good selection of the products I like. They are often a little more expensive so I do shop about to make sure I am getting the most cost effective option. I like the fact the drivers are normally cheery and happily bring the shopping into the kitchen for me to unpack. Compared to other online supermarkets, the drivers are also clean and presentable. They also have a good variety of Organic products.”

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Posted 10 years ago

“On time deliveries, items packed well, no quibble money back on damaged goods, easy website/app. Not much more to say!”

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Posted 10 years ago

“Ocado is my top choice for online grocery shopping.”

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Posted 10 years ago

“Have used Ocado for my shopping for many years now and all of my grocery shopping is purchased form Ocado. It is the easiest and most pleasurable way of purchasing these items - would never revert back to driving-pushing and filling a trolley-queuing and unloading the trolley at the till - loading the trolley- out to car - unloading the trolley - driving - unloading trolley! What a nightmare - prefer just a few clicks - being able to amend until quite late and having the items delivered at a time to suit - already sorted not squished- at the correct temperature!”

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Posted 10 years ago

“Very good customer service. Good products”

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Posted 10 years ago

“No complaints. Efficient friendly delivery drivers. Easy to book a slot at short notice. Huge choice. Happy customer ????”

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Posted 10 years ago

“Great delivery drivers! Never had anything missing, substituted or damaged. Much better than the other supermarket I used to use.”

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Posted 10 years ago

“If you haven't tried Ocado yet you don't know how easy it is. My weekly shopping delivered to my door, by a friendly driver, at the time I arranged. He will also take the groceries into the kitchen. No more heavy lifting for me ! While having a cup of tea I do my shopping online, or if I wish I can arrange for a regular order to be delivered. The choice is extensive, from food to toiletries and gardening. I have been very happy to shop with Ocado for a few years now........why don't you give it a try.”

Helpful Report

Posted 10 years ago

“Flexibility of delivery slots , choice and availability of products is first class and well ahead of other competitors in the home delivery grocery sector . Delivery drivers almost always courteous , helpful and on time . Couple of downsides : - Website could be improved - it can be very slow sometimes ( no , not my broadband ) ! Also , the search facility is not the most helpful in terms of finding products I.e . You might have to try several different terms to find what you want . Finally , packing of fresh goods sometimes results in messy spills in transit .”

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Posted 10 years ago

“For me it's an easy decision Ocado is simply the right choice for excellent deals and fantastic customer service and the delivery service is second to none. I have used ocado for over 4 years and have never had a problem I have used Asda and Tesco's and had numerous complaints and problems. So try them today and never look back.”

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Posted 10 years ago

“Great service every week! Also love the star reviewers programme and encourages me to buy the products in the future! The drivers are always polite,well mannered and on time. Keep up the good work!”

Helpful Report

Posted 10 years ago

“I love Ocado, by far the best online supermarket in my opinion due to; ease of shopping online, reliability in delivering items with no substitutions in one hour time slots, choice of high quality products, no quibble returns and refunds and occasional free samples and anniversary gifts. Ocado is my favourite brand and I recommend to friends and family.”

Helpful Report

Posted 10 years ago

“I find the Ocado website particularly user-friendly compared to many others. The products cover a wide range of goods as well as food, and I have never had any problems with any I have received. The food is of excellent quality, fresh and well-packaged, and the prices are good. I always try to take advantage of the many special offers and find them to be genuine bargains. I have tried one or two other food websites but always return to Ocado : it is simply the best.”

Helpful Report

Posted 10 years ago

“Excellant service, cheerful, prompt drivers. Good packing, rarely anything damaged and full refund quickly and easily if something isn't up to scratch”

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Posted 10 years ago

“I have left all other supermarkets and shops behind. I do visit my local farm shop for the purpose of community, but everything else in my kitchen comes from Ocado! We love the fresh produce, fish and meat are of the highest quality- we have a great selection of things to choose from that we simply couldn't get in our local store. I always find the website to be very easy to use, and as well they have great offers on already competitive prices. I find Tesco for example very over priced and products are of poor quality, you do not get this with Ocado. Customer service is first class! I had one issue with some cakes that became squashed in the transpiration didn't effect the taste but we were holding a party and wanted them to look nice etc, ocado refunded me no problem whatsoever. Also you very occasionally get a replacement product but these are always for equally good products. I will never ever leave Ocado and now all my friends and family are starting to shop with them. The drivers are friendly and helpful also. They also do a lot for independent and local produce which i find important - and its allowed u to try new delicious products also. Ocado for life!”

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Posted 10 years ago

“Excellent delivery service with 1 hour time slots. Professional delivery staff who seem to care about what they do. Always polite.”

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Posted 10 years ago

“My order is quite easy to input, it`s a bit difficult to order smartpass items, the smartpass tab comes across the order part, otherwise ok. It`s good to know whether we have any substitutions and if the delivery would be late or otherwise. It`s good to have samples of food to try, but you have yet to ask how the product were which you have sent. Very occasionally we have items which need to be replaced and there`s no problem with getting money back, thank you. Your delivery people are very helpful and polite.”

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Posted 10 years ago

“Love it”

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Posted 10 years ago

“Easy website to use, can be easily edited. Delivery staff always polite and helpful.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews