Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service that we have come to use every week. Good quality food with very few substitutions which can easily be returned if y don't want them anyway. Easy to order and accurate delivery times.”

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Posted 10 years ago

“Excellent customer service. Love the app for doing my shop. Big selection of products. Highly recommend Ocado.”

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Posted 10 years ago

“I have been an Ocado customer for more than two years and in the main I've been very happy. I have occasionally considered taking up a new customer offer with another supermarket, but the 1 hour delivery slots, very rare substitutions, polite and cheery drivers, excellent range of products and good quality have all kept me using Ocado weekly. I have a regular 9am weekday slot and I'm fortunate to invariably be first in the hour. My only complaints have been around Christmas when I presume there are temporary staff in the warehouse and customer service and pressure on stock levels. That said, I would definitely recommend Ocado.”

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Posted 10 years ago

“I've been using Ocado for years. Their drivers are polite and pleasant and nothing like the surly, non-English speakers of other online delivery companies. They are almost never late. Generally if things go wrong they are helpful and apologetic and offer refunds. I get very few substitutions compared to, say, Tesco. Overall, a good, efficient, reliable service.”

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Posted 10 years ago

“Service always good. Quality products and rarely substituted/unavailable.”

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Posted 10 years ago

“Ocado is marvellous - the best online grocer by miles ... And I've tried them all!”

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Posted 10 years ago

“We have been with Ocado for over 3 years now and we think they are amazing. They offer a huge choice, far more than any other supermarket and its delivered fresh to your door and usually with no substitutes. You have guaranteed shelf live and if there are any problems with deliveries they are really quick to help and refund you if you are not happy.”

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Posted 10 years ago

“Another excellent driver who took my groceries into the kitchen explained my bill and took back the empty bags brilliant service”

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Posted 10 years ago

“Generally the drivers are fab, incredibly helpful and always on time which is so important when you have a toddler running around!”

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Posted 10 years ago

“Ocado deliveries are the most reliable of all the online supermarkets. The prices are very good and items are rarely out of stock - substitutions where needed are sensible. The quality of fresh fruit and vegetables is usually excellent. Ocado also has the widest selection of organic and vegan products and more unusual groceries.”

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Posted 10 years ago

“Great service, like that I can always get next day delivery slots & the slots are 1hr not 2hrs like most super markets. Very few substitions, drivers usually very polite.”

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Posted 10 years ago

“Since moving to the UK we've consistently used Ocado and found their products to always be up to standard, the drivers friendly and courteous and the prices very competitive. Really pleased that we decided to give Ocado a try and will continue to use them regularly!”

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Posted 10 years ago

“Reliable deliveries, rarely any "out of stocks" and arrives intact and easy to store away.”

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Posted 10 years ago

“I only use Ocado now as I am disabled and I need the bulk of my shopping delivered. I would highly recommend Ocado to everyone! The produce is first class and any rare cases of problems have been dealt with quickly & with no fuss. All the drivers are extremely polite and helpful & more often than not early. However they always phone to ask if it's ok to deliver early! If I'm in of course it is ok :)) Thank you so much for your first class service and first class staff.......plus thank you for the little extra free gifts I get with my shopping! Nice added touch :)) Elaine Feather”

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Posted 10 years ago

“Ocado are brilliant. Very helpful drivers, I have mobility problems they always bring the shopping in to my kitchen. Always polite. They phone you, if they are going to be late. As they can't help it, if there is traffic problems.14/15 shops only once they substituted one product.”

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Posted 10 years ago

“I love using ocado, the drivers are always friendly and helpful, there are rarely any substitutions on my orders and the quality of food is superior to other online supermarkets. I would ( and have ) highly recommend you.”

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Posted 10 years ago

“Ocado are always my first choice for home delivery. As a busy mom of 2 young boys, 2 fussy cats and a picky husband, getting delivered what I've ordered is important. Ocado are top for this, beating their competitors hands down! Their selection of products are excellent, and I save pounds on a weekly basis, which is always a bonus. Foreign chain competitors may be cheaper, but who wants to stand in a que 10 deep with 2 checkout operators on?? Not me.”

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Posted 10 years ago

“Efficient, connected service. quality produce with guaranteed expiry dates.”

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Posted 10 years ago

“Excellent service, website is easy to use, lots of offers. Deliveries usually on time, but driver will always call if late.”

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Posted 10 years ago

“Over more than 3 years - good food, reliable deliveries, very infrequent substitutions - excellent all round.”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews