Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,657 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ocado! It gives me back hours of my life as I don't have to trawl a supermarket doing a big shop, has a great range of food and non-food product, are invariably on time (if not early) in delivering and have a price promise. I've also found the customer service when perishables have not been 100% very good.”

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Posted 10 years ago

“I have been an Ocado customer for over 12 years now and am extremely pleased with the service I have received over that time. I find the products I order have been carefully selected, be they fresh goods or otherwise and things are not just about to reach their 'sell by' dates, as can happen with other supermarket online services. The drivers are always courteous and friendly. They are helpful, informative and really seem to take an interest in me as a customer...asking where I would like my order putting, explaining any substitutions (a rare occasion) and requesting any used bags. I like the text and email advice I receive and being kept informed if the delivery is going to be delayed. The only thing I can criticise is sometimes things can be packed in a hurry...or so it seems as items such as 'Fresh Tiramisu' can be packed on it's side and not horizontally and so the dessert ends up squashed into a corner and quite unappetising. Otherwise I am extremely happy with Ocado's service and look forward to continuing our excellent relationship.”

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Posted 10 years ago

“There is lots of choice, usually good offers and excellent delivery. I like the fact the bags are colour coded which makes unpacking easy. Would recommend Ocado.”

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Posted 10 years ago

“Generally very satisfied with quality of food and delivery, although sometimes packing shows lack of thought (eggs upside down with tins on top). However, refund procedure is fair and customer service friendly and efficient. On a little down note: it was such a lovely touch to remember each joining anniversary with a £10 voucher- leaving us free to make a choice (in our case Niederegger dark choc marzipan bars!) this year the gift is money off Prosecco, which we both don't drink. Although I realize it is your generosity to give us anything, we would have prefered the choice... Greetings, Elizabeth”

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Posted 10 years ago

“Delivery on time and if it is going to be early I have received a call to ask if it is convenient..Excellently packed in labelled bags depending on where the food etc is stored..The shopping list is divided into date use by which is brilliant so if something is going to be too short of life you can hand it back no questions asked..Drivers are very helpful and polite ..Food is fresh and of great quality..Any problems are soon sorted and refunds given if requested..Best delivery service of all of the supermarkets”

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Posted 10 years ago

“Maybe there could be a check on the fragility of goods before they are packed into carrier bags. It would be good if the more fragile could be placed in a more rigid container to be transported from van to house. Thank you.”

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Posted 10 years ago

“Excellent reliable service which delivers on all levels”

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Posted 10 years ago

“Great choice of products, hardly ever any substitutions. Drivers are all friendly and polite. Very pleased with this service. As a Mum of a young one, I rely on Ocado as do not have the time and toddler does not have the patience to shop in the supermarkets!”

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Posted 10 years ago

“Ocado staff are always helpful, friendly, and make me feel valued. I recommend them to people all the time as they are so reliable.”

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Posted 10 years ago

“As always I find Ocado to be extremely efficient and it is very unusual for them to not have the items I have ordered. I love the gifts you receive. Well done Ocado.”

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Posted 10 years ago

“Efficient, helpful service”

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Posted 10 years ago

“No complaints. Efficient friendly delivery drivers. Easy to book a slot at short notice. Huge choice. Happy customer ????”

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Posted 10 years ago

“I've been an Ocado customer for over ten years and have always found them absolutely brilliant, from the great selection of food to the prompt deliveries and great customer service. We have a big family and run our own business and having our weekly deliveries makes life so much easier for me. I also use Fetch and am really pleased with the availability of the good quality pet foods and treats I usually find hard to source, and the fact I can add those to our weekly shop is so handy.”

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Posted 10 years ago

“I would like more incentives to spend money with Ocado! Smart pass deals are generally good but only if you need to buy wine or unessential items. An anniversary 'reward' or once you spend over a certain amount consistently. I spend £70 a week with Ocado and since joining I've had the odd smart pass offer but nothing substaintial”

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Posted 10 years ago

“Trips to the supermarket aren't much fun for our two kids so buying the bulky stuff online gives us that time back. Very seldom have any issue with out of stock items and you're always made aware of availability before completing your order. Smart pass worth doing (esp when there's an annual offer like the one we took advantage of) as you save a fortune on delivery costs and gain more with special offers too.”

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Posted 10 years ago

“We've been shopping with Ocado for 4 years now. I love that you can see if a product is in stock, so you don't have the disappointment of swaps when you receive your deliveries. If ever I've had the need to request a refund (broken eggs etc), the refund has been dealt with quickly and with no fuss. Deliveries are always on time and the Smart Pass means I don't pay for deliveries. More than happy with the service offered and have recommended to friends and family.”

Helpful Report

Posted 10 years ago

“Excellent delivery service for food. There are so many delivery slots that it is easy to find one that matches your lifestyle, whether you are an early riser or a late worker. Price matching means that whilst not the cheapest in the country, you are paying a very competitive price for your groceries and the quality of food delivered, particularly fresh food, is excellent. I would highly recommend Ocado to anyone who wants high quality and delicious food delivered to their home.”

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Posted 10 years ago

“Quality and service so much better than the other supermarkets' online grocery shopping. Ocado pays attention to even the smallest details.”

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Posted 10 years ago

“Always great service, prompt, friendly service. Sometimes the use by dates could be a little better! Lovely to open the door to your shopping rather than endure the supermarket shop. Less impulsive buying and you can see what you are spending as you go along, no surprises at the checkout!”

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Posted 10 years ago

“We moved from Richmond upon Thames in London back to our home city of Liverpool and the only downside was a lack of a Waitrose ( although the significant upside was a great food culture with on - site coffee roasters, sourdough bakeries and chocolatiers all around the neighbourhood. Still we want an easy one-stop-shop from time to time and Ocado provides this. The drivers are especially courteous and helpful. They rarely need to substitute for items and everything is fresh. Very reliable and makes life so much easier!”

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Posted 10 years ago

Ocado is rated 4.0 based on 2,657 reviews