Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,641 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

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Metrics

4.0

Based on 2,641 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

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“I had occasion to complain to Ocado concerning an item in our weekly order which was not up to their usual standard. I was most impressed by the response, as the matter was suitably resolved in a very short space of time. At a time when 'customer service' is a rarity, or non-existent, I should like to say thank you for the excellent and professional manner with which this was handled.”

Helpful Report

Posted 3 years ago

“Terrible customer services. Due to a system glitch on their website, they delivered it at 11 am instead of 11 pm. I was not at home, and I had to reschedule it. I did… Was told that they would deliver the same food with the same expiry date although it was one day later… The food arrived. Most of them had one day shelf life. Some of them were rotten. I’ve sent some of them back!!! Now, I had half of my order. Well done Ocado 👏👏👏👏”

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Posted 3 years ago

“I simply cannot at this point continue shopping from an establishment whose main export seems to be viruses, and enforced by the management, apparently. They are, literally, weaponizing a pandemic! Vile people!!”

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Posted 3 years ago

“I went onto their website and looked at some Marks and Spencer Count on us ready meals, I was going to purchase quite a few of them. They were on offer for mix and match, 3 for £7.50 but after I had booked my slot the offer was not there. It appears that the offer is for people who shop in store only. Disgusting.”

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Posted 3 years ago

“Ocado drive have damage my car in a private property, I have call they about 5 times but all the time the said some one will Coll me but this never happen, I should go to the police ??”

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Posted 3 years ago

“Delivered today too B619AR. Delivery time was 11-12 noon. I Didn’t ask drivers name which was vey remiss of me. He was so polite and a credit to himself and Ocado. There are extensive road works happening today along our very narrow country road. So there are diversions from all routes to get too where we live. Your Driver had to make a few diversion manoeuvres to get too us. But he was on time, very polite and helpful. A credit to himself and Ocado thank you. 5 star service with a smile.”

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Posted 3 years ago

“We thought we would give Ocado a try not really knowing what to expect. Yes some things are a little more expensive: Chicken thing fillets that are boneless. However, for the first time in years, I am not trimming off left over bone and loads of fat and tendonous material. The quality of fresh goods is superb and they last many more days than well known cheaper super markets. Delivery and staff: Not a lot to say here, but super polite, helpful and caring. What a difference having an engaging driver makes when dropping our shopping of. So far, its win win all the way for us as a family, couldn't be happier.”

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Posted 3 years ago

“First time I’ve used them , their site was a bit difficult to navigate …I’m sure I’ll get used to it ,that apart .. informed me well throughout the process , the delivery driver was excellent , very pleasant , informed me about everything Ocado , I use them again just because of him …. What a pleasant guy , made my day”

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Posted 3 years ago

“Don’t even get me started so I was a new customer I had my first order which the food was lovely mostly M&S food you can’t go wrong then, then they thought they would take a z2nd payment from my account they call it pre authorisation. I never authorised this, they stole my money. They had my custom now they have lost it. Make sure you read reviews before you even think about purchasing from here. They will Rob you. I will be reporting them name and Shame on social media”

Helpful Report

Posted 3 years ago

“This company robs customers. They charge per slot and the slot is free. They charge for more bags than they delivered. Be careful and check everything!”

Helpful Report

Posted 3 years ago

“The website is rubbish- takes so long to load up your item, update your basket, do any search! You spent all this time trying to get your items added to the basket just to get the message that they are not available for a delivery anyway!!!! And it’s always the same items week by week month by month! I have tried to contact customer service number of times about it but being told that it’s is how it is. Seams like they don’t stock up items which are out of stock and do NOTHING about updating there website to regular that. And as said the website is so slow it’s like a lifetime to do any shopping with them. Only plus was about delivery - very nice on time service”

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Posted 3 years ago

“Ocado offer fantastic service and food deliveries. The delivery is on time and in carrier bags making it easy to unload. They take the carrier bags back and refund you for them. The drivers are very polite and friendly. It's nice to have a mix of M&S and Ocado offers delivered 10/10 thank you”

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Posted 3 years ago

“Good web site, easy to use”

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Posted 3 years ago

“Ocado took £143 out of my bank account illegally. This results from an order that I was meant to have received last November which I didn't. So a year later without my authorisation and also a dispute that I raised in January they stole from me. I had shopped with them for years and there had never been any issue. Now I have been trying to get my money back I was told 28 days ago that I would receive my money back by today, no chance they've been giving me the runaround all day on the phone. DO NOT shop with them! Just another example of GREEDY businesses who pray on vulnerable people”

Helpful Report

Posted 3 years ago

“Having substitutions is the norm and not being able to get any food delivered over Christmas, despite a Smart pass ie can't rely on the service.”

Helpful Report

Posted 3 years ago

“Company used to be really great but i can no longer order. My account was set as inactive, contacted the customer service and been told to make another account. Made another one and after placing my order it's been set as inactive again. My wife opened an account too and after placing the order the account was set as inactive. I won't be buying from you ever again, neither will I tell others about your great service again. You went downhill massively in the past year and I am really sorry given the great quality of your product, the quality of your management is extremely poor.”

Helpful Report

Posted 3 years ago

“Drivers & website very good..(customer service not so much) however the M&S partnering publicised that prices were on par or better than Waitrose... slowly but surely prices have crept up & up (do they think we don't notice!) Waitrose equivalents constantly lower priced! After more than 10 years I'm questioning why I'm still using them...🤔.”

Helpful Report

Posted 3 years ago

“They have the best choice out of all the supermarkets and at a range of prices. I buy free range meat and I can get more here than anywhere else. However often a lot of stuff is unavailable. This is not so bad considering there are so many other options but it can get annoying at the check out. I gave up buying icecream after 8 were unavailable one week. I like the fact I can get free delivery but the drivers are always in a rush. I don't know if they have bad working conditions or are just not given any customer service training. A couple of times they have rang to try and get to me early ( I book the slot I do for a reason) and they just dump the bags and go without any time for discussion. I told one I wanted to return the bags and the last driver rushed off before I could and his response was ,'you have to be on the ball,' It seems there is not an Ocado just for me. couldn't really believe he spoke to me like that. Shame as I love the variety but the drivers with all the others seem much more friendly and polite.”

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Posted 3 years ago

“By week two we had random coordinators from different areas of the warehouse supervising our team. Colegue is diabetic wasn't aware of that as the person didn't wish to share that information but the coordinator didn't mind telling me, followed on by the person has been gone for some time what should I do?? Literally surprised since it's just common sense go look for said person , alert first aid if worried. Another again concerning people with on site issues medically are you first aider , person had no privacy either was all in the office wasn't asked to leave I just did out of respect , said chest pains clearly call an ambulance stepped out. This is to name a few issues. All you would hear is can you just Will you Can you do this , can you do that through out a ten hoir shift being constantly bothered by managers , or coordinators. Some good managers rare to see... The lazy one's hide in the offices , love to walk around every now, then to simply show face. My new manager is passive aggressive, makes me feel uncomfortable. Access to Employee details , photographs are easily obtained and have witnessed another team bring up an employee photo ID for no other reason but to mock. Incredibly unprofessional in terms of how people treat one another at times. Non stimulating Job, you are left sometimes to do the same job for hours I mean repetive actions. After four hours of bagging as an example... Any ocado worker near pick freezer will know what I mean it's really mind numbing , draining. They say progression , I agree only on the premise you are in with the specific people,get on well with them. Employees are just numbers I gave it my all to receive little help. The employee help and support is available after probation. Generic support is given until then , its unfortunate is low level, feels as if your back at school, in trouble. Looks great to begin with, deteriorates. I can see why ocado is rarely able to keep its staff. Pros are - you meet some amazing people local and in some cases make some long lasting friendships. Management are the downfall of ocado. When the CEO turns up there all suddenly about , appear busy. Little does he know or care we had to stay extra to tidy up, put things in order for his arrival specifically to appease the CEO. Things we would not do on a day to day basis. Shame.”

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Posted 3 years ago

“Delivery man just dumped them on the step and drove off no time to ask about return of bags or check contents.I have never known such a delivery.”

Helpful Report

Posted 3 years ago

Ocado is rated 4.0 based on 2,641 reviews