Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.04

4.0 Rating 2,649 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,649 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Ocado! The website is brilliant, simple and intuitive to use. A superb range of products always fresh and well within date. Every delivery driver I have encountered has been friendly and helpful. I cannot recommend Ocado highly enough. I will continue to use this British company instead of the huge corporations who have dodgy and dominant business practices. A great company to deal with!”

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Posted 9 years ago

“My weekly groceries over the last 4 years have always been delivered by friendly and helpful drivers, very rarely late. Everything delivered is of excellent quality, except now and again the apples have been badly packed and have been damaged.”

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Posted 9 years ago

“Tried Ocado a couple of years ago and been with them since. In the past have tried Tesco, Asda, Sainsburys, Waitrose. Waitrose was good but I can get all their produce from Ocado and the service is better.”

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Posted 9 years ago

“The easiest website and app to use amongst all the online supermarkets I've tried.”

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Posted 9 years ago

“I have used Ocado for several years now and have always found their service excellent. The drivers are helpful and polite and if there are any problems eg with traffic, a phone call is made to the customer. The recycling of bags and the reimbursement of the new bag charge is greatly appreciated and should be followed by other stores.”

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Posted 9 years ago

“The website is quick and easy to use and usually the app as well. Delivery always on time and usually before set time but never without a call before to check if you're home.”

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Posted 9 years ago

“Am very pleased with Ocado so far.”

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Posted 9 years ago

“I use Ocado for mostly for my shopping. This includes food toiletries and homeware. The website is user friendly with all my favourites listed. The one hour delivery slots are mostly adhered to, Substitutions practically non existant and if I have ever had a problem this has been resolved satisfactorily and efficiently.”

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Posted 9 years ago

“The reason I have not given the service a good rating is because I would really appreciate it if uncooked meat and fish could be put in a separate bag to other items. Sometimes it has looked like some of the contents from the meat products has leaked onto the other items I have bought and I have had to discard them. I know that if this has definitely happened I am entitled to a refund of the contents of the bag but this is really inconvenient as I am then left without the food I need. I have stopped ordering meat from Ocado for this reason.”

Helpful Report

Posted 9 years ago

Gosh, we're ever so sorry for the disappointment caused Dawn as it it is never our intention. We can completely understand your frustration. We've looked at the heat-sealing process for raw meat and fish products, and found that it's been extensively developed, improving the safety and resilience of the packaging. We're now confident that it provides an acceptable barrier from other foodstuffs, and therefore we can safely pack these products within the same carrier bag as ready-to-eat products. We'll pass on your comments to our Warehouse team so that they are aware as your feedback is very important to us. If you do ever come across damaged packaging for your meat & fish then please let us know right away. We're ever so sorry again and do hope that you enjoy the rest of your day.

Posted 9 years ago

“I have been a regular customer for several years now and have nothing but praise for the service I have received. It's so easy shopping online with the enormous choice of products, a full description, nutrition, storage and cooking instructions, and any number of reviews, The delivery service is excellent, the drivers are always good humoured asking where I want the shopping set down, they explain if there is a missing item, or a substituted item and whether this is acceptable. I have never been disappointed wuth the choices.”

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Posted 9 years ago

“Deliveries always on time, very few substitutions or missing items.”

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Posted 9 years ago

“I wish you wouldn't keep reducing the amount of Waitrose items that used to be available - and also brought back beef sausages!”

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Posted 9 years ago

“Good availability of delivery slots. Good selection of produce and high quality Delivery drivers always very helpful Delivery charges a bit high for peak times Substitutions sometimes not acceptable”

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Posted 9 years ago

“Love Love Love Ocado! Makes grocery shopping the most convenient way ever to shop. I can change/alter my items and delivery if things change at a moments notice. Makes buying and eating healthy so easy as I don't get tempted with junk food. First class service from deliveries to refunds.”

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Posted 9 years ago

“Very professional and very helpful.”

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Posted 9 years ago

“As a working mother Ocado makes. Difference to our lives.”

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Posted 9 years ago

“Excellent service, great communication. And the drivers are always polite and helpful.”

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Posted 9 years ago

“I am a huge fan of Ocado. I have been a customer for years and whilst I occasionally do grocery on line shops elsewhere (eg if I need products Ocado don't stock), Ocado are head and shoulders above the rest. The whole service is marvellous and makes grocery shopping as painless as possible. The drivers are generally the friendliest and I love the little surprise freebies you get in your shopping from time to time. You can buy so much from Ocado now - and I often get my cards, gifts etc from there as there is a very good selection of toys etc. I can't imagine having to do my grocery shopping any other way.”

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Posted 9 years ago

“I enjoy using Ocado. My shopping is easy to order using the app and arrives well packed with rarely any substitutions. The drivers are always friendly and helpful. My one grumble is about Christmas deliveries. I pay for a smart pass and yet over the Christmas period I cannot get a delivery because I will not spend the minimum of £90. Also, I feel resentful of having to book a slot miles in advance and then pay even more for delivery at this time. However this is the only fault I can find with Ocado's service.”

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Posted 9 years ago

“Easy to shop, good delivery service. I can always get the delivery slot I want. Very few substitutions. Very polite delivery guys.”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,649 reviews