Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love receiving my emails and texts confirming my delivery and it makes me happy to see their lovely vans arrive with my food. The only thing I struggle with is that as you can't choose the fresh foods personally it means often have to use things up quickly as the use by dates come round quickly.”

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Posted 9 years ago

“I switched to Ocado from Tesco, after putting up with late deliveries and mediocre service for some years. Ocado shines, not only are deliveries always on time, their drivers couldn't be more helpful, pleasant and willing to put the delivery exactly where I need it. I also like the fact that they email me on the day of delivery, telling me that everything is there. I just got a 'birthday present' too, to celebrate two years as a customer. Keep up the excellent work Ocado, thank you!”

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Posted 9 years ago

“The quality of your fruit and vegetables could be better. An improvement would be the availability of daily papers. Your drivers are always very pleasant”

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Posted 9 years ago

“I have tried shopping on line with other supermarkets and always come back to Ocado. The drivers are always so helpful and friendly and on time so a good service overall. Well done!”

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Posted 9 years ago

“Usually very good but it is very frustrating when for example you have ordered 6 bottles of Pelorus and only 2 arrive with 4 Lindauer. The stock needs to be accurate or they are delivered at a later date when back in stock at the offer price”

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Posted 9 years ago

“Fabulous service, delivery guys are lovely and always polite and willing to help. Top quality at normal high street prices :-)”

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Posted 9 years ago

“The drivers are always very polite and friendly. 10 out of 10 always !”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“Ocado home delivery is amazing, I have shopped this way for over 10 years, have two deliveries a week and have only had my shopping arrive late once when their was a lot of snow and no access to my home. I have now added my father in law onto my home shopping and it has been a lifesaver as he can no longer go shopping himself. He writes the list and I deal with the ordering it saves myself and my husband so much time and ocado deliver to his flat within an old peoples complex the drivers are brilliant and so helpful. My father in law loves the quality and variety of the food which is better than where he shopped before. So all good and nothing bad about ocado, thank yiu very much.”

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Posted 9 years ago

“Been with Ocado a long time and it was one of the best things we ever did. After working long hours the last thing we wanted to do was go grocery shopping with the crowds. The relief of not having to do this coupled with the convenience of home grocery deliveries at an agreed time slot that suits us is a godsend. This plus the competitive price matching makes the whole exercise stress free.”

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Posted 9 years ago

“We are pleased with the service we have received.”

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Posted 9 years ago

“Ocado online shopping is always reliable in terms of time keeping, the website is easy to use. The van drivers are polite and very pleasant characters. Ocado offers a very wide selection of products, well sourced and of high quality. I often take advantage of their special offers too. There are rarely any substitutions and I mostly get all the products I've ordered. I receive a message confirming my order, and a text on the day of delivery from the driver, giving his name, details of the van, all of which is very reassuring. Delivery charges are reasonable.”

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Posted 9 years ago

“On the whole can't fault the service but sometimes the packing and substitutions leave a lot to be desired. Hence the 4 star rather than 5.”

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Posted 9 years ago

“Great selection, good service, always timely”

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Posted 9 years ago

“Fantastic service.”

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Posted 9 years ago

“the website is informative and easy to use (subject to some hiccups with the payment section) and the ''prompt'' pages are helpful rather than intrusive. Aside from ''offers'', pricing tends to be rather high, only partially offset by ''free gifts''.”

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Posted 9 years ago

“Love all your health food products - Tiana, Koko, Biona (gomasio is fantastic) etc. Saves me doing a separate shop. Please could you sell seed sprouts ie radish, broccoli and chickpea as well?”

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Posted 9 years ago

“Excellent customer services”

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Posted 9 years ago

“Life changing! I'm not sure how I'd get everything done if my shopping wasn't practically done for me. The instant shop is just great.”

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Posted 9 years ago

“I am very pleased with my delivery service from ocado. All the staff are very polite and helpful. I like the fact I get a text telling me who will be delivering and the van details. I also haven't had many unavailable items. Exchange is also quick and easy.”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,653 reviews