Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.03

4.0 Rating 2,653 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.0

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 12th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products and excellent service. I have shopped with Ocado for over 8yrs and have enjoyed watching them grow, but they have still maintained the personal touch. Well done Ocado.”

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Posted 9 years ago

“very pleased with ocado. great service, good offers, very polite and friendly drivers, always on time. thank you ocado!”

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Posted 9 years ago

“Very pleased with service over last 20 months. One hour delivery window really helpful and drivers very prompt, helpful and cheerful. Substitutions really are very rare. I am coeliac and having spent time comparing various competitors decided Ocado had best range of gluten free products that I like. In the rare event of needing to speak with someone it is easy to get though and speak with a real person.”

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Posted 9 years ago

“Excellent service, quality, and delivery. The packing needs a bit more thought put into it though.”

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Posted 9 years ago

“I find the whole Ocado experience so convenient and easy to access with so much choice. The produce is always fresh; well packed into freezer, fridge and cupboard bags making it easy to unpack and put away. The delivery persons are always polite and helpful. The only criticism that I have is having to pay for bags-I know I could give them back and be reimbursed but I re-use them for rubbish. A suggestion to you is that you invest in strong paper sacks ( as the American supermarkets do) Overall you provide an excellent service!”

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Posted 9 years ago

“I truly believe that Ocado is the best grocery (and more!) delivery company. We decided to try it first about 6 years ago (after trying some of the supermarkets' deliveries) and we've never looked back. I think that Ocado excels in every point I can think of - my shopping is extremely rarely substituted or has missing items, deliveries are timely, drivers courteous, customer service helpful and caring and the website and app are just fab (and they keep improving). Very highly recommended!”

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Posted 9 years ago

“Pleased with the overall service. Delivery time always met, friendly drivers, rarely have missing items or substitutes. Easy to navigate the website. Occasionally use by dates are too early.”

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Posted 9 years ago

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Posted 9 years ago

“Works very well. Christmas delivery slots very expensive, more than double Waitrose charges.”

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Posted 9 years ago

“great drivers - polite, human, jolly. Only concern is that sometimes items I have removed from my trolley then appear on my order when it arrives - never very expensive thing and very hard to prove but is has happened on a number of occasions - e.g. spring onions, tomatoes, cereal etc.”

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Posted 9 years ago

“The drivers are always extremely polite and helpful. Time slots are better than most supermarket delivery options, the app is the best out there, and it's often on time and all items are present more often than they used to be. The downside would be the fact that refunds cannot be requested via the app (only via the online website), which is perhaps deliberate to discourage requests, but when a whole carton of something has leaked all over a bag, it shouldn't be a hassle to request a refund.”

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Posted 9 years ago

“We have tried a number of supermarket delivery companies and find Ocado one of the best. I love the text messages a few hours before the delivery to confirm any missing or replaced items, and the delivery drivers are great - very friendly and place the food where ever you want it.”

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Posted 9 years ago

“In the main a pleasurable experience with polite drivers taking care of the delivery; occasionally, one or two let you down - little communication, customer care or concern for the handling of the shopping. Time management of deliveries is excellent within the slot and the ordering process from the website or the mobile app is great. Thank you.”

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Posted 9 years ago

“Excellent service on the whole and first class delivery people. However, I am mystified why some quite basic items are "out of stock" frequently - examples would include Waitrose anchovies, Waitrose 1 litre extra virgin olive oil and Waitrose fruits de mer; I would be amazed if they were not available on Waitrose shelves.”

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Posted 9 years ago

“They carry the heavy stuff for you”

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Posted 9 years ago

“I've tried all the major online supermarkets. Ocado wins hands down. Their products seem to be the freshest compared to the other supermarkets and I hardly ever need substitution items. It's very handy that they stock non food items too like stationery, toys, bedding etc which is delivered the same time as my main order- no more waiting in all day for a postal delivery! They also carry everything up several flights of stairs to my flat, not just dumping it at the main front door which is a HUGE plus. The drivers are always friendly, helpful and polite too.”

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Posted 9 years ago

“The stress of shopping is taken away by using Ocado. Prices and choices of products are very competitive. There is an excellent no quibble procedure when and if things go wrong. Drivers are always on time but, if they are going to be late or early, they always contact me. An excellent on line shopping experience.”

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Posted 9 years ago

“Sometimes my shopping is squashed Not packed very well Thanks.”

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Posted 9 years ago

“I like the fact that Very rarely are there any substitutes. The only downside is that they send too many emails”

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Posted 9 years ago

“The most efficient way to do grocery shopping. I find the website easy to use and there is availability of nearly every item I look for. The deliveries are punctual and the delivery men are all very polite. I couldn't ask for more!”

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Posted 9 years ago

Ocado is rated 4.0 based on 2,653 reviews