Oceans Alive Reviews

Name: Oceans Alive
Address: Tlt LLP, One Redcliff Street, Bristol, Bristol
Rating: 4.73

4.7 Rating 4,472 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

Tlt LLP,
One Redcliff Street,
Bristol
Bristol
BS1 6TP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1/10........”

Helpful Report

Posted 2 years ago

“Still awaiting product ordered in January. No response to emails and phone messages. Email finally responded to after the supplier(Donotage) kindly intervened at my request....however still awaiting product or refund...bizarre”

Helpful Report

Posted 2 years ago

“Ordered a product I usually buy directly from the company who make it with the last of my birthday money as it was slightly cheaper. It was delivered to the incorrect address and as the photo they provided showed no house number I searched up and down my street, but was unable to find it. After contacting Royal Mail to see if they were able to retrieve it I was told that I should contact Oceans Alive to request either a refund or a replacement. I’ve now sent three emails (the first almost two weeks ago) and phoned multiple times only for it to go straight to voicemail each time. I’ve still not received a response from them. Next time I’ll pay the extra few pounds to avoid the hassle of having to chase a company in order to receive what I’ve paid for! Wish I’d have checked trust pilot first.”

Helpful Report

Posted 2 years ago

Hi Laura, thank you for taking the time to provide this feedback. We are really sorry that we did not meet your expectations with this order. I can see that your request is resolved now, but please reach out if there is anything else we can do to help.

Posted 2 years ago

“Incorrect items supplied… no response to several communications to rectify.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry that you have received incorrect items in your order. Can you please email care@oceansalive.co.uk and we will get this sorted for you as soon as possible.

Posted 2 years ago

“I have been waiting for a response from you for over a week to my emails & telephone calls! Please cancel any future deliveries”

Helpful Report

Posted 2 years ago

Hi Frances, thank you for taking the time to share your feedback and I'm sorry that you did not receive a response to your enquiry. Hopefully this has been resolved now, but if you need any help please contact the team at care@oceansalive.co.uk and someone will get back to you urgently.

Posted 2 years ago

“This company is absolutely diabolical,no customer care at all,ive never known anything like it,need my tablets before I run out the whole point of a subscription and I'm having to chase them every time and still late,hence my anxiety through the roof,safe to say I will be cancelling and never ordering from them again.Save your time and money its really not worth the stress.”

Helpful Report

Posted 2 years ago

“No me ha llegado el pedido, no me devuelven el dinero”

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Posted 2 years ago

“You guys sent a completely different product. I ordered Collagen liquid and you sent Sleep Better gummies. I have sent 2 different emails with no answers. Got response and was sent a replacement bit I ordered 2 bundles and only recieved 1 😔”

Helpful Report

Posted 2 years ago

“It is very difficult to cancel your subscription. They ask you to email them to cancel it but you have to search for email, it it not readily available.”

Helpful Report

Posted 2 years ago

“Nu am primit pachetul”

Helpful Report

Posted 2 years ago

“Never arrived”

Helpful Report

Posted 2 years ago

“didn’t receive my package”

Helpful Report

Posted 2 years ago

“Scam, they never sent me my products”

Helpful Report

Posted 2 years ago

“Till today i don t recive my order..”

Helpful Report

Posted 2 years ago

“"Be cautious when dealing with this company. I experienced significant delays with my order to Spain, exceeding 10 days, and it never arrived. The shipment was eventually halted at customs and is being returned to the supplier. Additionally, their customer service has not responded to any of my inquiries.”

Helpful Report

Posted 2 years ago

“No he recibido el producto porque dicen que esta retenido en aduana. Muy mal..no volveré a comprar”

Helpful Report

Posted 2 years ago

“Muy mala experiencia. Realicé una compra hace ya más de un mes y no he recibido mi pedido.”

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Posted 2 years ago

“You are selling short dated items. I bought 3 x bottles of 90 of a Dr Mercola product and there was no indication that it would be impossible to use these before the expiry date. I think that is appalling.”

Helpful Report

Posted 2 years ago

“I am not satisfied with my recent order from Oceans Alive. The confirmation I received for my order stated that the product was being shipped from France, but it actually came from England. This resulted in additional time and import processing fees and extra taxes since it was being shipped from outside the EU. Initially, I had good communication with their customer service. However, when I pointed out the extra costs I had to bear, the communication went silent. I won't be ordering from this store again.”

Helpful Report

Posted 2 years ago

“Undelivered item for two weeks no communication. After several emails i got refunded a month later”

Helpful Report

Posted 2 years ago

Oceans Alive is rated 4.7 based on 4,472 reviews