Oh Polly Reviews

3.78 Rating 843 Reviews
70 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Read Oh Polly Reviews
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Shania was very helpful today thank you ☺️
Posted 4 months ago
Great customer service from Shania- dealt with my problem really fast, super helpful!!
Posted 4 months ago
Amazing customer service! Shania helped me with my problem so quickly, thank a lot!!!🌺❤️💞
Posted 4 months ago
The service was amazing, I had james and Leigh and they were super helpful.
Posted 4 months ago
Costumer service is 10/10, they are always eager to help. I spoke with Aimee, she was incredible!! X
Posted 4 months ago
Bethanie was so nice and helpful, her replies were really fast and she managed to help me solve my problem! Thanks💘💘
Posted 4 months ago
A helpful response from Lou, thank you 💞
Posted 4 months ago
Amazing customer service no issues at all, thanks to Leigh 💖🦄
Posted 4 months ago
There was a problem with my delivery due to security measures which I didn’t really understand. Alex explained it to me and helped me sort it so I could get my dresses as soon as possible. Massive shoutout to Alex, thank you for being so helpful💕
Posted 4 months ago
They were so lovely! So helpful! Their names were Tyra and Alexandra, the most lovely people. Thank you to them for making it so quick and easy, great products and great customer service. Well done.
Posted 4 months ago
I accidentally ordered two of the same items, and, as it’s Black Friday, and they were sales items, was not expecting that anything could be done, however, within minutes of messaging the oh Polly help page, Lou was able to cancel one of the items and get a refund processed that I will receive in 48 hours. I am a regular shopper and am beyond impressed with the customer service experience I have received today. Thank you so much, I can’t wait to receive my bodysuit 🥰🥰
Posted 4 months ago
A big thanks to Annie, Emily & Yasmin from OhPolly for helping me out with my birthday dress.💞 Recommending a size and responding to all of my messages concerning the dress🥰🥺. I just ordered it and I am so excited to try it on! Once again thank you so much 💞💞
Posted 4 months ago
I didn't get an order confirmation come through over black Friday and Lou was super helpful! She told me in a matter of minutes that my order was being prepared for dispatch. I've never had any problems with anything from Oh Polly, the clothes are beautiful and well worth the money and the customer service is spot on ❤️
Posted 4 months ago
My order confirmation didn't come through via email and Lou was super helpful! She told me in a matter of minutes that my order was being prepared for dispatch and stopped me worrying! I've never had any problems with service from Oh Polly everything I've brought has been amazingly well made and customer service is spot on ❤️
Posted 4 months ago
Got back to me so so quick, service from Lou was amazing! So nice and so helpful, Thankyou Lou! ❤️
Posted 4 months ago
Lou got back to me so quick, i was really shocked considering it is black friday. She really helped. Thank you so much!
Posted 4 months ago
i had emily as my helper and she helped me with everything i needed and very kind , great advice ! x
Posted 4 months ago
Happy with the service! Emily.mc told me exactly what the problem was and how to fix it💕
Posted 4 months ago
Amazing customer service from Emily(m) and Yasmin. I have never had such efficient and genuine assistance from customer service teams before. I feel confident shopping with ohpolly as I know the customer service can be relied upon to handle any issues or queries that might arise. 5*!!!
Posted 4 months ago
I was having problems using the discount codes so I popped the help team a message and I spoke to two lovely girls, Meg and Yasmin, who were quick to reply and very helpful. Managed to get it all sorted and order my goodies🥰 Thank you Girls!!!
Posted 4 months ago
Oh Polly is rated 3.78 based on 843 reviews