Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they try to take down their competitors that are small businesses when their proof has little merit. they suck don't shop here as you're supporting evil”

Helpful Report

Posted 2 years ago

“Second time now I’ve returned items and never actually received a refund or the product back. Theft. Shocking”

Helpful Report

Posted 2 years ago

“Nice style dress but the way it has been made is poor quality. The sequin detail on the corset is quite sharp so the material on the bottom part kept getting caught and threading/ripping (as shown in pictures) I brought this for my 21st party and at the last minute on the day the dress was completely ruined and could not be worn again. Unfortunately on the website it states you cannot get a refund without returning the item, in which I can’t do as it’s already in the bin and unwearable.”

Helpful Report

Posted 2 years ago

“I ordered my 2 dresses 3 months ago so far I haven't received my order and I don't even know if I'll receive it so I want my money back”

Helpful Report

Posted 3 years ago

“I returned my item back in March and got confirmation that they received it. It’s almost been 4 months and still no refund even though I have contacted them about it various times.”

Helpful Report

Posted 3 years ago

“REFUND MY MONEY”

Helpful Report

Posted 3 years ago

“Ordered two dresses, it was written the delivery time 6-7 days,after 7 days they did not even shipped it. Wanted to cancel my parcel ,but no one is answering. Feeling fooled.”

Helpful Report

Posted 3 years ago

“Still waiting on my refund through klarna from FEBRUARY. So glad I did pay in three on klarna as they haven’t been refunding customers for a while. The item itself looked nothing like what I had bought. Their returns portal was then broken meaning it took me longer to return. I received credit memo but no money back. I’ve emailed twice and they blame technical issues but reading reviews this has been going on for 6 months plus of them not refunding customers. I’d avoid! Much better shopping with a more trusted retailer. I’m emailing klarna to have them taken off of their site as they shouldn’t be promoting the use of websites like this.”

Helpful Report

Posted 3 years ago

“I ordered a dress from OhPolly back in February and returned it about a week later because it was too big. I have yet to receive my refund. I paid using Klarna and unfortunately, Klarna can't do anything until OhPolly gives the okay. When I reached out to OhPolly for the second (maybe third?) time they claimed that they were having issues processing refunds. It has now been over two months since my purchase was returned :/”

Helpful Report

Posted 3 years ago

“Ordered 5 dresses from Oh Polly at the beginning of February, returned them immediately. I have not received any refund (goods costing over £320). I have been in contact via email several times & have just been told there is a technical problem with the refund service. It’s been 10 weeks now. I have never seen such terrible customer service. Do they plan on illegally keeping my £320 and not refunding me?”

Helpful Report

Posted 3 years ago

“Been over 8 weeks and still no refund !!! will never be using this company again. Unless you want to shop with no guarantee of a refund I would avoid this company. The only way to contact them is through email and they take minimum 4 days to reply. Worst customer service I've ever experienced.”

Helpful Report

Posted 3 years ago

“Poor customer service Took over 2months for my packaging to arrive and the dress didnt fit so I asked for a refund they said it will be processed in 48hrs but it never happened its been nearly a month Ive sent multiple emails chasing this up and they finally gave me a refund but only 1/2 of the cost of my dress Theyre waiting for you to forget about it and scam you”

Helpful Report

Posted 3 years ago

“Scam company! No refund for 1 month. Going to report them as a fraudulent company as I can see many people experiencing the same issue. Someone has to do something about this company, they can’t continue scamming their clients.”

Helpful Report

Posted 3 years ago

“I ordered 2 jeans and shorts package said delivered, but never received them, contacted OhPolly they said there is nothing they can do about it, customer service is sucks they only care about making money, they don’t care about customer.”

Helpful Report

Posted 3 years ago

“Oh Polly scammed me out of $700 due to app glitches and their customer services team is by far the most incompetent I’ve ever come across—they only send automated messages and ignore any real issues you bring up, and on top of that force u to wait days and days for a reply. A week later my issue is still unresolved. Oh Polly has also deleted their reviews on Facebook to hide their TRUE rating of 1.8 stars; don’t be fooled by the positive reviews on this site or the other review site, I suspect they have a bot flood the sites with positive reviews whenever a negative one is posted. Search their FB on your mobile web browser to see their true reviews”

Helpful Report

Posted 3 years ago

“Fab customer service from Caitlin. I had a fault in an item I ordered from oh polly and they gave me 2 options , a discount or a replacement. Impressed, I know they say it does take 24rs for a reply but that is quite a long time to wait especially when you spend a lot of money on an item. Apart from that it’s grand! X”

Helpful Report

Posted 3 years ago

“The bodysuit I ordered came 2 sizes smaller than what I had ordered. Tried contacting them multiple times with no answers or replies. As it was their mistake they should of paid for the return but instead I sent it back costing me £7. I got my refund about 2 months later after contacting again multiple times. Good quality but shocking customer service. Very disappointed, will not buy from them again!”

Helpful Report

Posted 5 years ago

“Klarna wasn't working on there website and trying to get hold of someone was difficult. I eventually had to order on my card £230 worth of dresses as this was y birthday and I wanted a few options to pick from. I paid £6 for next day delivery, received the outfits and not 1 outfit fitted me. Considering on the website It says ''True to fit'' I'm usually an 8 but got 10s, and they were sooo tiny they wouldn't even fit over me. I went to return them all today, and have had to pay £13 to send them back!!! I will NEVER shop with oh polly again.”

Helpful Report

Posted 5 years ago

“HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.”

Helpful Report

Posted 5 years ago

“Dresses are ALWAYS way too small to the point where I cannot even attempt to zip them up. Measurements on the site are wrong.”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 915 reviews