Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!”

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Posted 4 years ago

“Lizzie was helpful, got straight to the point with no problems at all. Thanks girl!”

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Posted 4 years ago

“Lizzie was really helpful and nice , thank you ! Xx”

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Posted 4 years ago

“I had a problem and messaged Oh Polly on Instagram and I had such a speedy response, but also a personalised response, not just an automated one. I was helped by the lovely Gina who provided me with more information before I even requested it and really just helped all my needs before they arose. Really happy with the service.”

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Posted 4 years ago

“great customer service, very fast with responses. Lizzie was great!!”

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Posted 4 years ago

“Lizzie was so helpful and helped me through the whole process! She gave the best customer service!”

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Posted 4 years ago

“lizzy and alexandra were incredibly helpful! such fast replies too x”

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Posted 4 years ago

“Gave me a full refund!! Alexandra and Annie and Emily were so helpful”

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Posted 4 years ago

“Emily.m responded to my question really quickly.”

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Posted 4 years ago

“Emily.M replied to my message so quickly it would be lovely if what I suggested could be a thing as I would love the full set, thank you, xx”

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Posted 4 years ago

“Leigh was super helpful! Highly recommend :)”

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Posted 4 years ago

“Amazing customer service yasmin was so polite and helpful”

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Posted 4 years ago

“I had an issue with my order and Gina helped me out. Her replies were so quick and she was lovely!”

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Posted 4 years ago

“Great customer service from Annie”

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Posted 4 years ago

“Annie ad lizzy helped me with a faulty product and provided excellent customer service”

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Posted 4 years ago

“Sarah was such a good help, quick replies and already sent a replacement 💖”

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Posted 4 years ago

“Lizzie was extremely helpful dealing with my social media queries x”

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Posted 4 years ago

“Lizzy changed my order to express delivery as i thought id already done, after a different oh polly member of staff said they couldnt help me”

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Posted 4 years ago

“Leigh was really helpful and managed to change the size on my order, it then also came the next day”

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Posted 4 years ago

“Very kind and helpful”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 915 reviews