Oh Polly Reviews

3.7 Rating 900 Reviews
67 %
of reviewers recommend Oh Polly
3.7
Based on 900 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Oh Polly Reviews
Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 9th February 2023
Anonymous
Oh Polly 1 star review on 23rd August 2022
Anonymous
Oh Polly 2 star review on 24th July 2022
Anonymous
Oh Polly 1 star review on 5th April 2022
Anonymous
Oh Polly 5 star review on 9th September 2020
Anonymous
Oh Polly 5 star review on 23rd August 2020
Laura
Oh Polly 2 star review on 23rd August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
I have a problem with my order, I received it two days ago, and I ordered one shorts and one top, instead I received 2 tops, and I am not answered by the support service
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Posted 2 years ago
Very hard to navigate the website and they seem to make it impossible to return
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Posted 2 years ago
Thank you Emily.M for your help. Great customer service quick response.
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Posted 2 years ago
Alexandra was very helpful. Customer service was very efficient in answering all my questions! Thank you so much and keep up the good work!
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Posted 2 years ago
Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again!
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Posted 2 years ago
Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!
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Posted 2 years ago
Lizzie was helpful, got straight to the point with no problems at all. Thanks girl!
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Posted 2 years ago
Lizzie was really helpful and nice , thank you ! Xx
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Posted 2 years ago
I had a problem and messaged Oh Polly on Instagram and I had such a speedy response, but also a personalised response, not just an automated one. I was helped by the lovely Gina who provided me with more information before I even requested it and really just helped all my needs before they arose. Really happy with the service.
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Posted 2 years ago
great customer service, very fast with responses. Lizzie was great!!
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Posted 2 years ago
Lizzie was so helpful and helped me through the whole process! She gave the best customer service!
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Posted 2 years ago
lizzy and alexandra were incredibly helpful! such fast replies too x
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Posted 2 years ago
Gave me a full refund!! Alexandra and Annie and Emily were so helpful
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Posted 2 years ago
Emily.m responded to my question really quickly.
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Posted 2 years ago
Emily.M replied to my message so quickly it would be lovely if what I suggested could be a thing as I would love the full set, thank you, xx
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Posted 2 years ago
Leigh was super helpful! Highly recommend :)
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Posted 2 years ago
Amazing customer service yasmin was so polite and helpful
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Posted 2 years ago
I had an issue with my order and Gina helped me out. Her replies were so quick and she was lovely!
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Posted 2 years ago
Great customer service from Annie
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Posted 2 years ago
Annie ad lizzy helped me with a faulty product and provided excellent customer service
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Posted 2 years ago
Oh Polly is rated 3.7 based on 900 reviews