Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.65

3.7 Rating 900 Reviews

67 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.7

Based on 900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 9th February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a problem with my order, I received it two days ago, and I ordered one shorts and one top, instead I received 2 tops, and I am not answered by the support service”

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Posted 2 years ago

“Very hard to navigate the website and they seem to make it impossible to return”

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Posted 2 years ago

“Thank you Emily.M for your help. Great customer service quick response.”

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Posted 2 years ago

“Alexandra was very helpful. Customer service was very efficient in answering all my questions! Thank you so much and keep up the good work!”

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Posted 2 years ago

“Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again!”

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Posted 2 years ago

“Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!”

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Posted 2 years ago

“Lizzie was helpful, got straight to the point with no problems at all. Thanks girl!”

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Posted 2 years ago

“Lizzie was really helpful and nice , thank you ! Xx”

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Posted 2 years ago

“I had a problem and messaged Oh Polly on Instagram and I had such a speedy response, but also a personalised response, not just an automated one. I was helped by the lovely Gina who provided me with more information before I even requested it and really just helped all my needs before they arose. Really happy with the service.”