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Oh Polly Reviews

3.7 Rating 900 Reviews

67 %

of reviewers recommend Oh Polly

Company Reviews

3.7

Based on 900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 1 star review on 5th April 2022

Oh Polly 5 star review on 9th September 2020

Oh Polly 5 star review on 23rd August 2020

Oh Polly 2 star review on 23rd August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT BUY THEIR GARBAGE. Customer service is USELESS and honestly not worth the price. Sequins will be falling off the first time you wear it. It’s hysterical they’ve had the nerve to call their latest collection “Atelier” and it looks exactly like everything else they’ve done for the same price. You can tell they’re not a real fashion company, it’s just overpriced Boohoo type stuff”

Posted 1 year ago

“Its over a month, I still haven't received my order that was only supposed to take 5 working days and no one responds to my emails. These guys are scammers!!!!!!!!!!!!!, don't waste your money”

Posted 1 year ago

“Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent.”

Posted 1 year ago

“I was so worried about my refund as I didn’t receive my parcel because of Hermes but the oh Polly team are absolutely lovely, the process was so easy and simple.”

Posted 2 years ago

“Fab customer service from Caitlin. I had a fault in an item I ordered from oh polly and they gave me 2 options , a discount or a replacement. Impressed, I know they say it does take 24rs for a reply but that is quite a long time to wait especially when you spend a lot of money on an item. Apart from that it’s grand! X”

Posted 2 years ago

“HORRIBLE. I never leave reviews but this company is doing very bad. They haven’t sent any updates on my order which was supposed to arrive 3 days ago. They don’t answer my emails which I sent from THREE different accounts over 3 days now. I text on WhatsApp and they answer after 24 hours asked for my address and didn’t respond again. It’s actually disgusting now.”

Posted 2 years ago

“Amazing service through WhatsApp”

Posted 2 years ago

“I know covid has affected delivery times, but it doesnt affect your team to update the "promised" delivery times, respond to emails, or send out apologies for the extremely belated delivery. Ordered over $200 worth on the 7th, standard delivery, and still has not arrived. They blame the couriers, which I understand are over capacity, but then do your research and choose another courier to do your deliveries for your customers, and focus on better customers service... OhPolly doesnt care about customers anymore. Will not order from them again.”

Posted 2 years ago

“Amazing Customer Service was given to me by one of your workers named Nikki. She was very polite and helped me solve my problem”

Posted 2 years ago

“Amazing customer service. Responsed and returned money very quickly and easily”

Posted 2 years ago

“I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response. ( it says returns are processed within 3days) And have sent emails to customer service with no reply. And finally today I receive and email saying it was not returned within the 30 days when it was returned in 8!!!! And it was THEM that have taken over a month to get to it. Once it was confirmed as arriving to retailer was I supposed to drive to the warehouse and clock in and process the return myself ????? I am so exhausted by this process and cannot see any logic in their response. Do they actually not want any customers?!?!?!”

Posted 2 years ago

“Solved my issue within minutes of contact a WhatsApp!!”

Posted 2 years ago

“They solved my problem within 10 hours great costumer service 10/10”

Posted 2 years ago

“I ordered a few items from Oh Polly, clothes arrived exactly as the website stated. The quality and sizes were perfect. And, when I had to return an item due to just not being my taste, the returns policy was really easy to follow. I live in Spain and it’s not always easy! Aimee was fantastic at looking into my request, and making sure My query was dealt with very efficiently. Very happy customer and I will be purchasing again! Well done, Oh Polly! Thanks guys!”

Posted 2 years ago

“Yasmin was great!”

Posted 2 years ago

“Jess was lovely and helped me find a few tops that would suit me better!!”

Posted 2 years ago

“Dresses always too small always show out of stock dresses and not very inclusive”

Posted 2 years ago

“I ordered a bikini set, the top was a small and the bottom a medium but the small was too tiny for me, not like a normal size small. The bikini bottoms are too high waisted, not flattering at all and too big for a size medium”

Oh Polly 1 star review on 7th April 2021

Oh Polly 1 star review on 7th April 2021

Posted 2 years ago

“I am from Toronto and I ordered a bikini top in size xs, which took 12 days to deliver. I didn't mind the long waiting time that much but when I first opened the package, I immediately noticed that it was way too small. Unless you're an A cup and extremely petite, I don't see how it can fit anyone realistically. I am only 5'2, my bra size is 32B, so the clothing I usually wear is in xs or small. On the website, the top looked like it fit well on the model, who has a larger bust than I do and pulled off a size UK xs. The top I ordered looked a lot smaller than the one in the photo. I have to keep adjusting my top to make it somewhat fit. I don't know if it's worth getting an exchange because shipping it back would cost a lot.”

Posted 2 years ago

“Vorsicht! Ich kann diesen Shop NICHT EMPFEHLEN! Eine reine Katastrophe! Für mich sind das Betrüger! Ich habe bei oh Polly über 700€ bestellt und mit Kreditkarte bezahlt mir wurde 2 x über 700€ abgebucht an zwei unterschiedlichen Tagen zwei unterschiedliche Beträge (720 und 716€). Da die Kleider alle zu kurz waren habe ich das komplette Paket zurückgeschickt. Versand musste ich selber zahlen 60€ musste ich den Versand bezahlt. So dann kam die Rückerstattung ca 1 Woche später mir wurden statt 720€ Nur 620€ erstattet glatt 100€ weniger. Hab oh Polly geschrieben warum ich 100€ weniger erstattet bekommen habe obwohl ich alles zurückgeschickt habe, sie schrieben mir das es ein Fehler ist und sie mir den Rest Betrag die nächsten 2 Tage zurück überweisen. Ein Tag später rief mich meine Bank an ob es richtig sei dass mir an zwei unterschiedliche Tagen von oh Polly einmal 720€ und einmal 716€ abgebucht wurde. Hab die Firma wieder angeschrieben warum sie zweimal bei mir abgebucht haben. Oh Polly schrieb es sei ein Fehler. Ganz ehrlich wieviele Fehler kann man machen dann wurde mir wieder nicht der volle Betrag zurück überwiesen hab sie wieder angeschrieben. Dann war es plötzlich an einem Kleid ein Fleck gewesen was garnicht sein kann da das Kleid was angeblich ein Fleck hatte nicht mal von mir anprobiert wurde da mir die Farbe nicht gefallen hat. Die Firma versuchen dass bestimmt bei allen doppelt abbuchen mit der Hoffnung das es nicht auffällt ! Betrüger ! Mir hätte das nicht aufgefallen wenn meine Bank nicht angerufen hätte !!!!!!!!!! Finger Weg von dieser Firma. Nie wieder !!!! Betrüger!!!”

Posted 2 years ago

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Oh Polly is rated 3.7 based on 900 reviews