Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

“Ordered 3 dresses from here. Parcel arrived with only 2 dresses in! Emailed customer service numerous times and they insisted that all parcels are checked and I had been sent 3 when I had not. They completely refused to refund me multiple times, then when I messaged them on Instagram and they saw I had a following on there refunded straight away! Ridiculous.”

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Posted 5 years ago

“Ordered a dress on the 20th, paid for next day delivery before the cut off point for Christmas delivery to be delivered the 23rd. A week later still no dress & Oh Polly are claiming dress has been delivered. Absolutely disgraceful. Been left €55 out of pocket”

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Posted 5 years ago

“misleading photos on website and inaccurate colour representation, expensive delivery charges and have to pay to return misrepresented items. Although they take payment immediately when ordering, it takes around 12/14 days for refund. This company needs to change its attitude to customers as I will not order from them again. Bad business model and they need to rethink their overall plan if they are to be successful.”

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Posted 5 years ago

“Oh Polly have refused to give a refund saying that a dress I ordered for my daughter was returned to them ripped. It has been sent back to me (all tags fully in tact attached to the strap and label) and there is no damage whatsoever. I have never experienced this situation from any other retailer and feel completed conned. Be careful.”

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Posted 5 years ago

“Oh Polly refused to give me a refund saying that the dress had fake tan stains on it. I consider my eyesight to be pretty good and I couldn’t see anything on the dress. I am furious and will not be ordering another thing from them!”

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Posted 5 years ago

“Ordering was easy and my order came packaged well and was happy with the amount of time it took to come. However the clothes were not a good fabric and were either see through or clingy and unflattering! Both pairs of trousers I bought were the same size but both fitted completely different. As I didn’t like the clothes I bought I returned them to realise that the returns is not pre-paid and it ended up costing me £11 due to the weight of the box and clothes even though it was just 2 pairs of trousers, absolutely will not be buying again due to the way returns is dealt with! Expected better for such a sought after brand.”

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Posted 5 years ago

“Their sizing is terrible and fits only skinny petite women. I think they falsely advertise in their pictures on Instagram. Horrible sizing and no one can fit their clothes. I’m a size 4 dress Size in Canada and i couldn’t even zip up their size 10 dress.”

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Posted 5 years ago

“Poor returns policy - should offer printed labels & free returns like other companies. It seems they try make it difficult to return items... bad business model.”

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Posted 5 years ago

“DO NOT buy anything from them! I bought a dress for my daughter who didn't even try it on because she really didn't like it once we took it out of the packaging. I personally repackaged it and sent it back. There was absolutely nothing wrong with it except that she didn't like it. I consequently received an email from them telling me they couldn't refund me because there were stains on the front! The dress wasn't even tried on and all the tags were left on. I keep messaging them for proof of the stains and that we caused them and all I get back from them is some generic reply. I am going to refuse to the package when it comes back to me and continue to fight for my refund. Absolutely disgraceful!”

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Posted 5 years ago

“They charge for returns when its their product that doesn't suit, fit or look how expected; these expectations are due to photos they use to advertise, so I personally think that's bad customer service costing the customer more money just to get their original money back”

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Posted 5 years ago

“Awful customer service. Sent me a stained dress and then blamed me for wearing it!!! Despite the tags still hanging off it. Refused to refund me. SOOOO rude on email too. DO NOT BUY”

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Posted 5 years ago

“I did not get the order I placed. Their customer serivce is pathetic. They have shipper account with the courier company. They should get in touch with them and find out about the order. They suggest you contact and find out. How and why is it my responsibility. The tracking status has not changed since last 3 weeks. Absolute scam.”

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Posted 5 years ago

“I bought a dress for £60 wore it for 10 minutes and it split at the seam. I have since tried to return the item to be refunded, exchanged or repaired to no avail as the labels have been removed. Very disappointed with the quality of the items sold and the response to a faulty item. Will not shop here again and would encouage others not to buy clothes from this company.”

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Posted 5 years ago

“Be very careful if you want to return something as you end up fighting with them to try and get your money back. I returned a top that they refused to accept as it had a very small mark on it. I couldn’t have caused the mark as the top was tried on and removed immediately, yet they accused me of wearing it and Then returning it. This is simply not true. I believe the mark was there when we revived it but as I didn’t closely inspect it before trying it on, I didn’t see it . I had several email exchanges with them over a week and they refused to accept any responsibility and I am now left with a top I don’t want and £35 out of pocket. Be very careful....”

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Posted 5 years ago

“Be very careful if you want to return something as you end up fighting with them to try and get your money back. I returned a top that they refused to accept as it had a very small mark on it. I couldn’t have caused the mark as the top was tried on and removed immediately, yet they accused me of wearing it and Then returning it. This is simply not true. I believe the mark was there when we revived it but as I didn’t closely inspect it before trying it on, I didn’t see it . I had several email exchanges with them over a week and they refused to accept any responsibility and I am now left with a top I don’t want and £35 out of pocket. Be very careful....”

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Posted 5 years ago

“I ordered three dresses. Kept one, returned the other 2 by recorded, signed for delivery at my own expense. No refund, not heard anything. Terrible lack of customer service. Feels fraudulent.”

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Posted 5 years ago

“Shocking experience ... paid for on my behalf as well £6.35 not only did they take two weeks from when I returned an item to look into a refund after messing them for days but when they did they told me they wouldn’t return the item due to it “being worn” I sent it back with the tags on and only tried it on for a minute and due to the light colour of the product I did this when I had neither any make up or tan on and the mark was a tiny faint mark that and certainly wasn’t there when I returned it as I always check over an item and if I believed it wasn’t suitable to return I would sell it on Depop ... seen this happen a few times in the comments below scam artist !!”

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Posted 5 years ago

“Terrible experience with customer service. Website crashed as I was paying, I taught no big deal not there fault. I emailed customer service straight away and one person told me they received my money and my order. One week later I emailed them again a different employee dealt with me saying she had not received my order and processed my return, a number of emails later I emailed her again looking for the return invoice as I was taking this up with my bank. This was going on nearly a month. Someone at oh polly sent my money to a wrong bank account and tried to tell me it was my bank account. Long story short I spent 176€ with oh polly I received no goods, shocking customer service and eventually got a return of 130€. It was such a struggle to even get the 130€ out of them that I am not bothering with the 46€. I will never order with this company again.”

Helpful Report

Posted 5 years ago

“Terrible experience with customer service. Website crashed as I was paying, I taught no big deal not there fault. I emailed customer service straight away and one person told me they received my money and my order. One week later I emailed them again a different employee dealt with me saying she had not received my order and processed my return, a number of emails later I emailed her again looking for the return invoice as I was taking this up with my bank. This was going on nearly a month. Someone at oh polly sent my money to a wrong bank account and tried to tell me it was my bank account. Long story short I spent 176€ with oh polly I received no goods, shocking customer service and eventually got a return of 130€. It was such a struggle to even get the 130€ out of them that I am not bothering with the 46€. I will never order with this company again.”

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Posted 5 years ago

“i’m usually a size 4-6, i purchased a dress as a size 6 and almost died trying to get this thing on and off. let’s not ignore the fact that it is also the width of my thigh when it’s off with limited stretch. i tried to justify the pain and size thinking it might just be hard to get on. i couldn’t breathe, it took three men to remove this torture device and we heard many ripping noises during the process. it was also EXTREMELY see through. i don’t think it was at all worth $80, let alone my time & my pride. please review your sizing, i almost lost my life.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Oh Polly Reviews