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Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m due £140 from oh polly, my emails and messages are getting ignored and comments on Instagram deleted. I will be reporting theft to police. Looking at the amount of negative and similar comments this website should be shut down. Absolutely shocking”

Posted 4 years ago

“Do not order from this website if upi want to exchange or refund. I ordered a few things send it back within a day or two paid £11 special delivery for them to receive it next day for a refund, it's been over a month a still nothing!!!!!!!!! Absolute joke! Noone replies to the emails there is not phone number. They are so quick to take the money but hesitant in giving it back. Scammers. Customer service is poor”

Posted 4 years ago

“You won’t get a refund if you send items back, I have been chasing them for a week on every social media they have and they ignore me. They owe me £60 that I don’t think I will ever get back. I’ve seen a lot of people have the same problems, a really unreliable company”

Posted 4 years ago

“Every bad review stated here is true. I’ve been chasing my refund (s) for over a month now, and all I can get is a repeated automated response. Most ridiculous website I’ve ever ordered from.”

Posted 4 years ago

“Girls beware if you send your items back you Won’t get a refund. And in a lot of cases you won’t get your items and the money has been taken out of your account. I would recommend anyone having difficult should go to the trading standards.”

Posted 4 years ago

“very similar thing had happened to me, I ordered over £300 worth of clothes from oh polly for holiday, most of it apart from one item I had o send back because it was cheap material or just to small, so asked for 3 refunds I think it was and two exchanges. whilst arguing back and forth with them via email WHEN and IF I got a reply that if they were exchanging me for one item and new the size I wanted it in, the other notes would have been attached to the same piece of paper along with the clothes id sent back. Get this they had LOST the returns slip and there clothes id sent them back, BUT somehow new and sent one halterneck dress back to me in exactly the size id asked for. mind readers I wanted a size 8? eventually got a refund back for just under £300. After it took 2 and a half months from start to finish.”

Posted 4 years ago

“Awful, been 3 weeks still haven’t been issued a return and not answering me. Would not order from here, not worth the risk”

Posted 4 years ago

“I have had a similar experience to many other customers where Oh Polly are ridiculously slow to provide a refund and do not respond to e-mails. They now have over £80 of my money and we have absolutely nothing to show for it. Sent an e-mail them 5 days ago and still have received no response! I am getting rather concerned about the situation particularly that I will never see that £80 again. How can they get away with this?”

Posted 4 years ago

“If I could give them 0 stars i would. This website is an absolute scam. I placed an order 1 week ago and received an email telling me they took my money but cant send my items. Excuse me ????? I have been emailing them for a week now with no response STILL. I am determined to involve the police and the banks. Its ridiculous and absolutely unacceptable. I will order through this website again. They also took out an extra 75$. DO NOT SHOP HERE”

Posted 4 years ago

“0 stars if possible. OH POLLY IS A BUNCH OF THIEVES. This company has stolen money from LOADS of customers.. I’ve looked up recent tweets of people complaining about them on twitter! I’m wondering how they still even exist and it’s because of all the money they’ve stolen from everyone! LMAO! Give everyone their money Oh Polly. Your customer service is wack. You guys owe me my £200 from a month ago.”

Posted 4 years ago

“They have horrible service. Never ordering from Oh Polly AGAIN. It’s been a FULL MONTH and they have taken £60 out of my bank and haven’t gave it back😂 I’ve sent emails and DMs, still no reply. Stealing money from LOYAL customers. Your service is vile.”

Posted 4 years ago

“I´m uterrly upset. I had several problems with my order. The shipping was way longer than what they promised and i didn´t even get an email to confirm that my order was shipped ( they replied and send me the confirmation after i wrote an email). Second Problem was that they told me they couldn´t ship an item because it was out of stock days AFTER I ordered and payed. When the items finaly arrived i was realy happy to see that the Bikini i ordered was really pretty and of good quality. But the fabric of the dress i ordered looked and felt differend than the one on the model. So I´m returning that dress (returning costs are not includet btw). I was really excited to order from Oh Polly bc their stuff looks beautiful but the bikini i kept in the end wasn´t worth all that trouble at all.”

Posted 4 years ago

“I brought a few dresses from Oh Polly earlier on this month. They didn't suit so I sent them back. You have to pay for signed postage (around £5!!) I've been waiting over 3 weeks to receive a refund and still haven't received one, the only way you can get though to them is via email which usually they take ages to respond to. I would not recommend purchasing from Oh Polly. I sent a separate parcel back also which is now "lost" so I've now lost out on over £40 and having to claim back a refund from Royal Mail. I wish I knew this before I purchased from here because it's a complete waste of time.”

Posted 4 years ago

“Would give 0 stars if possible! Waited a month for a refund of £160 and after numerous emails being sent and hearing nothing back I had to go through PayPal to make a claim. Oh Polly must have then told them I hadn’t sent the items back as I received an email from PayPal to send the items back so I could be refunded. I then provided proof of postage to PayPal with a tracking number and voila what do you know 2 days later oh Polly have refunded me my money back. Will NEVER EVER use oh Polly again and would advise the same to others. Not professional in the slightest!”

Posted 4 years ago

“Customer service is shocking !! Automated response . Can’t even inform if a returns been accepted then refuse refunds !!! Trading standards then claiming back off my bank !! Avoid”

Posted 4 years ago

“Clearly an issue when 80% of the reviews are 1 star. I ordered two outfit sets both which were two small. I returned both exactly how it was stated on the website and never received a refund. I reached out multiple times via email and the respondents have gotten no where close to helping. i've sent at least 10 emails with my order number, tracking number and receipt of my return. The responses continually say its nothing on their end and they are investigating what may have happened. I checked with my delivery service and it arrived to the return location over a month ago yet i've received no refund on my $100 worth of clothing. Scam for sure. Wish i would have read reviews before purchasing. Beware”

Posted 5 years ago

“this company doesn't even deserve a 1 star! ordered 3 dresses amounting to about £180, returned literally the following day of receiving them. nearly 3 weeks later still no refund, not even an email to say they had received my returns. ive emailed several times and the odd time ive had a reply saying they will look into it, since my last email I havnt had a reply for 3 days! so angry! I would never ever order from here again, ive never had this problem before with any other companies! Needs shut down absolute disgrace and the fact that all of their customer service numbers never get answered! How can tey get away with it?!”

Posted 5 years ago

“I have reported them to BBB. I ordered a dress on April 8th and have yet to receive a tracking number for my dress that I need for a wedding. I tried reaching and no one responded to my emails or IG DM's! I have also called my bank to report fraud!”

Posted 5 years ago

“Having such a bad experience with oh Polly. I purchased 5 items about three weeks ago and returned three of these items worth around £129 all together. They were not worn, two were not even tried on. They have all labels attached. I have not recieved any refund and it has been over two weeks when the website clearly states 7-10 working days refund!!! I have been chasing with emails and I’ve only had one reply saying the team do not email you once you have been refunded but it can take 7-10 days. I have emailed back as it has been over this period of time and yet still no refund in my account nor a courtesy email!! £120 is a lot of money and I am absolutely fuming not knowing where my money is and the fact that no one is bothering to contact me infuriated me!!! Worst experience with oh Polly! I shop here all the time and so does my sisters and family and friends but after this they are all so shocked with the level of poor service I am receiving that they do not wish to use oh Polly again in case this may be their case next time!!! Fuming!!!!!!!”

Posted 5 years ago

“ive ordered an outfit 8th of april it told me it would b here th 13th of april its now the 15th anf my outfit hasnt even been shipled it wont even let me track my order i need the outfit for the 18th ive texted custome service 48 hours ago and still hasnt gotteb back to me”

Posted 5 years ago

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Oh Polly is rated 3.6 based on 906 reviews