Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 916 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 916 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the clothing + the quick shipping + premier customer service is outstanding ! Bethanie was extremely helpful !”

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Posted 5 years ago

“Moya, Bethanie & Lauren were a great help and resolved the problem very quickly❤️”

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Posted 5 years ago

“Bethanie was great help and resolved my issue is a very fast period of time thank you!💗”

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Posted 5 years ago

“Moyà was a pleasure to deal with when we had an issue with a flaw in a pair of leggings and the customer service is second to none. Will be recommending you to everyone I know. Thanks again”

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Posted 5 years ago

“Annie was very helpful, friendly and resolved my issues very quickly, thank you very much.”

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Posted 5 years ago

“Bethanie was very helpful and quick to resolve my issues.”

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Posted 5 years ago

“Bethanie was very helpful and quick to respond x”

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Posted 5 years ago

“Jess and Beth were amazing help so quick to reply”

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Posted 5 years ago

“Refund took a while to process (understandable at the mo) HOWEVER as soon as I contacted OP customer service to get a timescale the response I got from Bethanie was fantastic and dealt with my query quickly. Will 100% shop again in the future.”

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Posted 5 years ago

“I received an extremely helpful response from Annie, who answered my returns question!”

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Posted 5 years ago

“Bethanie was super helpful with my issues and responded really fast! Some of the best customer service I’ve received so thank you very much bethanie.”

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Posted 5 years ago

“I love oh polly! the support team is amazing and Bethanie was so helpful with an enquiry i had!❤️❤️❤️”

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Posted 5 years ago

“Annie was amazing, answered all my questions and helped me!”

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Posted 5 years ago

“Very quick answer from Bethanie! She was really helpful. Great service! :-)”

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Posted 5 years ago

“The very quick replies I received were so helpful and how happy Bethanie was to help me!”

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Posted 5 years ago

“Bethanie was fantastic in sorting a wronv address on a dress id ordered so quickly and either no fuss ....Great service”

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Posted 5 years ago

“Bethan was was so helpful during my time talking about my faulty item,the replies were instant and I was happy with the decision was made,thank you so much!!”

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Posted 5 years ago

“Aimee and Emily resolved my lost package issue super fast and were a pleasure to deal with. Thanks guys!”

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Posted 5 years ago

“Hi I ordered a bikini top & bottom when they came they both said bronze but where 2 different colours. I emailed , yes they where quick to order a replacement , but never onced asked me which colour I preferred the top or the bottoms colour. I am really disappointed if the bikini top is the correct colour I don’t like it as it looks nothing like in the picture . So that means I’ll have to 2 returns & still no bikini . 😡😡😡😡”

Oh Polly 2 star review on 23rd August 2020

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Posted 5 years ago

“Bethanie help me so much today ! I ordered a XS instead of a SMALL so I emailed the team within 5 mins I heard back and they were able to change it for me :)”

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Posted 5 years ago

Oh Polly is rated 3.6 based on 916 reviews