Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a similar experience to many other customers where Oh Polly are ridiculously slow to provide a refund and do not respond to e-mails. They now have over £80 of my money and we have absolutely nothing to show for it. Sent an e-mail them 5 days ago and still have received no response! I am getting rather concerned about the situation particularly that I will never see that £80 again. How can they get away with this?”

Helpful Report

Posted 6 years ago

“If I could give them 0 stars i would. This website is an absolute scam. I placed an order 1 week ago and received an email telling me they took my money but cant send my items. Excuse me ????? I have been emailing them for a week now with no response STILL. I am determined to involve the police and the banks. Its ridiculous and absolutely unacceptable. I will order through this website again. They also took out an extra 75$. DO NOT SHOP HERE”

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Posted 6 years ago

“Charlotte was a lot of help. She got back to me with a status in my return in a timely manner. Really appreciate the help.”

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Posted 6 years ago

“0 stars if possible. OH POLLY IS A BUNCH OF THIEVES. This company has stolen money from LOADS of customers.. I’ve looked up recent tweets of people complaining about them on twitter! I’m wondering how they still even exist and it’s because of all the money they’ve stolen from everyone! LMAO! Give everyone their money Oh Polly. Your customer service is wack. You guys owe me my £200 from a month ago.”

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Posted 6 years ago

“They have horrible service. Never ordering from Oh Polly AGAIN. It’s been a FULL MONTH and they have taken £60 out of my bank and haven’t gave it back😂 I’ve sent emails and DMs, still no reply. Stealing money from LOYAL customers. Your service is vile.”

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Posted 6 years ago

“Charlotte and Clarissa are such amazing customer service persons. I had an issue and they help me immediately out. They always answer you friendly and quickly.”

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Posted 6 years ago

“Charlotte was awesome. I never met a customer service person that was so quick and efficient. She’s the best.”

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Posted 6 years ago

“I´m uterrly upset. I had several problems with my order. The shipping was way longer than what they promised and i didn´t even get an email to confirm that my order was shipped ( they replied and send me the confirmation after i wrote an email). Second Problem was that they told me they couldn´t ship an item because it was out of stock days AFTER I ordered and payed. When the items finaly arrived i was realy happy to see that the Bikini i ordered was really pretty and of good quality. But the fabric of the dress i ordered looked and felt differend than the one on the model. So I´m returning that dress (returning costs are not includet btw). I was really excited to order from Oh Polly bc their stuff looks beautiful but the bikini i kept in the end wasn´t worth all that trouble at all.”

Helpful Report

Posted 6 years ago

“I ordered three times, and the dresses are wonderful. I waited about half a month, but I was aware of it. Can’t wait for my next &Oh Polly& drama dress. 🌸”

Helpful Report

Posted 6 years ago

“I brought a few dresses from Oh Polly earlier on this month. They didn't suit so I sent them back. You have to pay for signed postage (around £5!!) I've been waiting over 3 weeks to receive a refund and still haven't received one, the only way you can get though to them is via email which usually they take ages to respond to. I would not recommend purchasing from Oh Polly. I sent a separate parcel back also which is now "lost" so I've now lost out on over £40 and having to claim back a refund from Royal Mail. I wish I knew this before I purchased from here because it's a complete waste of time.”

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Posted 6 years ago

“Never had an issue, dresses are always great condition xx”

Helpful Report

Posted 6 years ago

“Would give 0 stars if possible! Waited a month for a refund of £160 and after numerous emails being sent and hearing nothing back I had to go through PayPal to make a claim. Oh Polly must have then told them I hadn’t sent the items back as I received an email from PayPal to send the items back so I could be refunded. I then provided proof of postage to PayPal with a tracking number and voila what do you know 2 days later oh Polly have refunded me my money back. Will NEVER EVER use oh Polly again and would advise the same to others. Not professional in the slightest!”

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Posted 6 years ago

“Leigh responded promptly to my email and was very helpful Thankyou x”

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Posted 6 years ago

“Customer service is shocking !! Automated response . Can’t even inform if a returns been accepted then refuse refunds !!! Trading standards then claiming back off my bank !! Avoid”

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Posted 6 years ago

“Everything it’s perfectly fine, I mean perfect. I love oh Polly. Thanks”

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Posted 6 years ago

“Charlotte, was very helpful with my studentbeans. I had so many questions since i’m a beginner with the website and she explained everything to the tea. I appreciate her customer service!”

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Posted 6 years ago

“Website easy to use. Had to fb message to get tracking information.. quick and friendly response. Dress arrived and was of good quality and fitted perfectly”

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Posted 6 years ago

“Always happy to help, amazing service. Emily is also amazing when I message on facebook.”

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Posted 6 years ago

“Kind, Helpful and quick reply’s.”

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Posted 6 years ago

“Clearly an issue when 80% of the reviews are 1 star. I ordered two outfit sets both which were two small. I returned both exactly how it was stated on the website and never received a refund. I reached out multiple times via email and the respondents have gotten no where close to helping. i've sent at least 10 emails with my order number, tracking number and receipt of my return. The responses continually say its nothing on their end and they are investigating what may have happened. I checked with my delivery service and it arrived to the return location over a month ago yet i've received no refund on my $100 worth of clothing. Scam for sure. Wish i would have read reviews before purchasing. Beware”

Helpful Report

Posted 6 years ago

Oh Polly is rated 3.6 based on 915 reviews