“Having seen an exercise machine on the television we went online to look what was available and came across several types. Decided to buy a particular model which was being sold via On Buy. Frankly they were unknown to us but decided to go ahead and buy.
In short it proved to be a good decision as the the item was delivered as promised well packed and on time. All round an excellent service.”
“Have bought three items from OnBuy from three different sellers: so far all items have arrived as described, and on time! I have no comment to make on any returns yet as I have not returned anything.”
“NO STARS. DO NOT TRUST THIS COMPANY!!
Not only did I receive the wrong product, nothing at all like the photo was advertised but I was charged more than it was on sale for on the website. Really disgusting, as this product is totally useless to me and took over 3 weeks to arrive. Very misleading company, shady as it looked as though it was in the UK only to find that it was despatched from China!!! I would NEVER have order this product had I known this. Bitterly disappointed. Tried to attach photo to show the picture on the website compared to what I actually received but it was no surprise - it wouldn’t allow me to.”
“I made my first purchase from Onbuy - the board game, 'Ticket to Ride - Europe', the seller had 5 stars. A week later I received the game, it is counterfeit and is made from thin, flimsy, cheaply copied components with dark badly scanned artwork and no registration number. I have an authentic original and the difference is vast. The seller was uncontactable and I quickly found out that Onbuy washes its hands of purchases and refers you to Paypal if you have an issue. After 1 month of fighting this through Paypal I've been offered a refund on the condition that I return the game to CHINA, at my own expense...the cost for which is about the same as that of the game ~£30. Appauled by the wilfull allowance of fraud by this marketplace, will never ever use again....AVOID!!”
“Brilliant 1st time I have used this site but will always check in before making any purchase in future. I needed a pet car seat at a good price and a quick delivery time. I had my goods within 48hrs cheaper than other places and excellent quality”
“Another easy transaction. Great website with wide range of products. Found what I wanted quickly, good price, free delivery, order placed and job done. Fast delivery. Also I can use PayPal for added security, have to use my credit card with another well known online supplier which I don't like.”
