“I unfortunately had to use one call breakdown today, my car broke down on M4 motorway.
I called at 14:14
Long wait for recorded message to finish-so stressful.
My car said engine overheating stop immediately.
It was raining - I was a lone female.
I have used a competitor in the past and know I should be priority-
not for these guys.
I wasn’t even told to stay out & away from vehicle, but I’ve been in this position before so know the drill.
I was told 70 minutes wait..
I have my hands tied here.
I work it out approx 15.25
I then get a text to say 15:53
It starts to rain harder, thunder, lightening the lot, I’m like a drowned rat, there is no escaping the spray from lorries etc.
I call 16:06
Still no sign of recovery vehicle.
I have 2 chronic lung conditions and I’m wet & freezing.
I’m told 20 minutes wait.
16.31 they call to say their 20 minutes away.
I’m no annoyed I could cry.
I have to risk pneumonia or dying by getting hit by a lorry & wait in car.
I take my chances & wait in car.
Weak with exhaustion the recovery person turns up,
It’s now 16:52 he gets in my car, no mask on..
I’m speechless ..
he tells me he’s reset it, I can now drive home & take it to garage for diagnostic tomorrow.
I waited almost 3 hours in pouring rain for this!
What a shambles.”
“as per my Policy since 5 years I am paying breakdown cover when I add that on my policy price gone up , today I ask for my first call out in 5 years and had to pay £20.00 , there is no way to complain , no one to take the call , want my £20 back or there are many to provid better and honest service”
I would just like to thank the recovery company that recovered my car today.
The recovery driver Eran was very prompt, helpful and Polite.
Thank you OneCall for a great service
5 stars ⭐️⭐️⭐️⭐️⭐️”
“I was devastated when the car broke down, I called one call insurance and within an hour Bradburys of Barmouth was out to us, they got us up and running within half an hour, i,m so happy with the service we got.”