One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,982 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service called at 11.43 as I had broken down at 13.07 recovery arrived fixed problem on my way by 13.30. Very nice and friendly recovery driver”

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Posted 2 years ago

“Very happy with service”

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Posted 2 years ago

“Prompt response, competent recovery staff member who explained the fault and gave good advice.”

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Posted 2 years ago

“Very grateful for the recovery by BRITALIA done at Hinchley Wood on 27th August 2022 . Didnt get chap’s name but he was courteous, helpful and professional. He arrived quickly , only 45 minutes after I reported the breakdown. One call operator was also effecient and as mentioned theres the useful app where you can see the travel progress of the recovery vehicle coming to get you .”

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Posted 2 years ago

“The truck and driver arrived very near the time I had been told, the driver came over and spoke to me asking what had happened, he then loaded my car on without any bother, he then asked me to go into the cab, he was very friendly and put me at ease, I then had a good safe journey home, the driver was first class”

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Posted 2 years ago

“Very good and fast service”

One Call Rescue 5 star review on 27th August 2022

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Posted 2 years ago

“The call handler was very efficient, polite and informative. She went the extra mile by calling me back to give me an update in my second recovery vehicle (first one could only do 60 mile radius). It was useful to receive a text giving an appropriate arrival time of the recovery, and extremely useful to be sent a link to track them so you knew they weren’t far away. Absolutely brilliant service from start to finish, thank you.”

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Posted 2 years ago

“Leanne Warren was very helpful and efficient.The handling of my breakdown was extremely professionally dealt with . Josh delivered my car to my home with the minimum of fuss and made my difficult situation much easier to cope with .”

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Posted 2 years ago

“Really lovely man called Keith came to my rescue.”

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Posted 2 years ago

“Very good sevices”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“All customer service reps I spoke to were extremely helpful when I phoned for rescue and went out of their way to solve the situation.”

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Posted 2 years ago

“All customer service reps I spoke to were extremely helpful when I phoned for rescue and went out of their way to solve the situation.”

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Posted 2 years ago

“The call operator was very helpful and efficient telling me everything I needed to know. The Recovery driver from DJ Recovery of Ipswich arrived earlier than expected which was great and he was very helpful and pleasant. I was very impressed and pleased with One Call insurance breakdown cover.”

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Posted 2 years ago

“Excellent customer service. Kept fully updated on ETA and able to track pick up vehicle”

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Posted 2 years ago

“Being a Sunday, we were worried we would be waiting a while, but the time between making the first call to the mechanic arriving was about 45 minute! Very quick and reassuring service! Customer service to one call was clear and precise as was the mechanic's help and advice.”

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Posted 2 years ago

“I was very impressed with service”

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Posted 2 years ago

“Prompt action to help me and get my car to the garage. Nothing was too much trouble. First class service. Thank you so much.”

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Posted 2 years ago

“I called one call rescue when my motorcycle failed to start whilst i was away from home. The customer service team answered quickly and i was told they would send a text message asking me for details of the location of the breakdown etc. Unfortunately i could not get this to work as my mobile phone was not in the same location as the breakdown. I phoned them again and they logged the call manually. They sent a text message soon afterwards to give me an ETA for the breakdown lorry which was approx 1.5 hrs later. 7 mins later i had call from the lorry driver to say he was at the scene. Unfortunately i was back at home so he had to wait 20 mins until i got there. He was quite happy to wait and when i arrived he got the bike started using a battery booster. I got back home OK. I couldn't have had a better service.”

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Posted 2 years ago

“Connor (cg6) went above and beyond to get me rescued !! After a scary situation he put my mind at ease located my vehicle within minutes kept me updated with the where abouts of the agent he was sending and got my vehicle recovered safely! THANKYOU so much !!”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,982 reviews