One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,170 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted to hear I'd been upgraded to cover home breakdown as I work for the NHS. Really great bonus, thank you.”

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Posted 3 years ago

“I would have given 5 stars but at first you insisted I pay £20 before you would recover my vehicle. I did not have a bank card with me or means to pay and this totally stressed me out. The recovery was speedy and the breakdown driver followed me home to make sure I got home safely. This part of the service was excellent, but payment of £20 upfront, really????”

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Posted 3 years ago

“a very polite and helpful breakdown operator.”

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Posted 3 years ago

“App on phone very difficult to use. 3 stage process stage 1&2 fine but no ‘continue’ button on stage 3. Had to phone 3 times before someone st call centre logged the call with a garage. After that, service 5*, told call out is averaging 60 to 90 mins but within 30 seconds phone call from garage and 5 minutes later they had arrived. 5 minutes after that in the road again with advice on shat was likely root cause. Brilliant, Sort the app out and definitely a 5*.”

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Posted 4 years ago

“A bit of a wait but the mechanic was great really friendly and helpful.”

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Posted 4 years ago

“A good service all round. The phone operator was very patient and the breakdown guy arrived within the time specified and was extremely pleasant and helpful. The only negative thing is that they want you to go online to pinpoint your position. It's stressful enough already without having extra to do.”

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Posted 4 years ago

“No updates from one call But recovery company were great”

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Posted 4 years ago

“I would have given 4.5 if that was an option, the rescue vehicle was later than the expected time, however this was due to traffic driven by road works elsewhere, which I was aware of. The driver was friendly and helpful.”

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Posted 4 years ago

“When you are stood on the side of the road it needs to be really quick and easy to find the right number on the website to call so you go straight through to breakdown. I don't need to be dealing with a live chat, a portal that needs a password or being told that I'm calling out of hours!! The phone number needed is nearly impossible to find. Once you are talking to someone you then have to use another portal to book your recovery. Again when you are on the side of the road with none of your account details and a poor signal this just adds stress to an already difficult situation. I just need to find a phone number, ring someone and tell them where I am so they can get the vehicle recovered for me. Once the recovery vehicle arrived the service was seamless.”

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Posted 4 years ago

“Prompt and efficient and the mechanic was so helpfull, great responce time and was updated via text on time tow truck was expected.”

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Posted 4 years ago

“The technician Phil kept me informed all the time, very reliable and efficient.”

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Posted 4 years ago

“Waited 1 hour and half, got my car stared and home safe.”

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Posted 4 years ago

“The service was, fast, efficient and successful.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very good they came with in the hour work out what’s wrong with the car manage to get home.”

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Posted 4 years ago

“Phone call to breakdown service. Relay arrived within half an hour.”

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Posted 4 years ago

“Overall very pleased with a quick and efficient recovery. The only observation I would make is that I was told to report my breakdown via the customer portal but there is no clear facility to do so on the portal so ended up reporting by phone. The operator DN6 was very helpful. Thank you.”

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Posted 4 years ago

“Excellent service from the guy that came out to me, very helpful and explained exactly what had happened, a credit to your company. But the call service, gives you a link to go on, and when i went on it it didn't work, had to ring back which took more time, forget doing the link and book people in as an when they ring, if you do that your service would be excellent, but the link you give is rubbish.”

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Posted 4 years ago

“The recovery company arrived within the time predicted, the engineer was polite, friendly and reassuring. He undertook temporary repairs which allowed me to drive the car. I was less happy with being directed to a website by the call centre to log the repair as my phone battery was dying and I had to phone again to ask them to log the repair rather than use the website.”

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Posted 4 years ago

“Yes services were fast”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 2,170 reviews