Opendoor Reviews

4.4 Rating 3,300 Reviews
86 %
of reviewers recommend Opendoor
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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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community@opendoor.com

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Anonymous
Anonymous  // 01/01/2019
I'm still in the process of selling a home to Opendoor and now having to buy back a home from Opendoor which we wanted to buy without having to have them step in. This is not a stress free process for me at all! The communication between departments is almost non existent! I feel like I've had to initiate every communication between these teams when their website states they'll be the ones walking me through everything. We lost out on the 1% cash back incentive because our agent said she wasn't aware we were also selling a home when that was one of the first things I mentioned in a text for that matter. I also was making an offer on a home and uploaded a home sale document which she removed when she sent the offer. She had to have known! This caused our closing dates to not line up and as a result we aren't eligible for the 1% cash back since Opendoor had to step in to buy the home. OSN title mispelled my spouses middle name on our closing docs so they have to re-redo them. We applied for a loan using Opendoor Home Loans and I was told we're on track to close on June 3rd. I'm really hoping this is true because our rate lock expires after that date and I'm losing trust in them. Our experience partner didn't even know that we were told the closing date was likely June 3rd. He had to internally change our close date twice after I asked what was up with our closing docs saying May 25th still (the original close date for the home we are selling) after he said he'd take care of it. Would he have if I didn't remind him in time? Our loan officer is out of the office until Wednesday and I haven't had an update from our loan processor since last week when I had to initiate that conversation. Where is the communication? Where is the oversight? All can be forgiven if they can actually close us on the 3rd of June. I'm just really stressed out and frustrated with my Opendoor team. I am walking through this process seemingly alone when I was told they'd make sure to take care of these things. I generously gave 3 stars because I have a tiny bit of hope we'll be out of here and into our new place on June 3rd.
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Posted 1 year ago
Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.
Posted 1 year ago
We bought our home from Open Door and they were a terrible company to work with. There are a lot of safety issues with the house that were found with the inspection and they wouldn’t fix the problems or even come down to their asking price to give us some wiggle room to get the problems fixed! They considered the fixes as “upgrades”. Yeah, updating the electrical panel to bring it up to code is definitely an upgrade, oh and there are no GFCIs in the house, so that would be an upgrade, and fixing the ductwork that has a wire running THROUGH it…an upgrade. We tallied all of the NON-cosmetic fixes and it totaled about $23,000 (and that does not include any of the issues with the pool because we understand that that is a luxury and are ok working with taking that on). They first offered to come down $2,500 then to $5,000 after trying to negotiate and wouldn’t budge after that, we offered $10,000 above asking price and they wouldn’t even come down to asking price!! They don’t care about the customers, they are just a business out for themselves.
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Posted 1 year ago
We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?
Posted 1 year ago
They bought the home next door to me and have allowed the grass to get 20” tall and weeks to flourish. It’s an eyesore. I called to complain but 6 days later no action. I’ve now turned it over to the code enforcement division of Chesterfield, MO
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Posted 1 year ago
John, thanks for taking the time to share your feedback with us. Could you please email resolution@opendoor.com with your name, property address, and experience details? We will review it and get back to you.
Posted 1 year ago
Do NOT use Opendoor to sell your house or Frontier for electricity. The initial process was easy, but once the house was sold, and we moved, there was an issue with electricity. They asked us to wait three days to change it over. They never switched it over. We called and had the electricity taken out of our name, but the electric company also messed up and never shut it off!!! Apparently those useless recordings they make you do mean nothing. So, we were forced to shut it off a second time and pay for the electricity Opendoor used to renovate. No it wasn’t a ton of money, but we let Opendoor know, and they ignored us!! I just asked for reimbursement or proof they switched it over to present to the electric company. Crickets! Buyer (or really seller) BEWARE!
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Posted 2 years ago
We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?
Posted 2 years ago
Hoping to sell my house without the headache of listing with an agent and having showings, I submitted a request for an Opendoor offer. I had a good, rough sense of what my house might be worth, because I've spoken with three Realtors, each of whom gave me a range of possible list prices. I have been paying close attention to comparable home sales in my area, but exact comps have been few and far between so far. Per the Realtors I spoke with, my house should sell for around $785K to $810K. Admittedly, this is higher than my current Zestimate ($756K, though, again, I don't have a lot of comps at present, and my house has some upgrades), so I would likely list for $785K-$790K. Opendoor's initial offer: $623K. Yup, that's $133K less than my Zestimate, and far less than any list price any Realtor has quoted me. I mentioned the offer to my neighbor who then submitted his own request for an Opendoor offer (just to see). His house is slightly smaller than mine (about 300 or 400 feet smaller), but has the same size lot, and a slightly worse view (he has a telephone pole right behind his house, I do not). Our homes are exactly the same age, and both have a 3-car garage. So, as far as Opendoor is concerned, our homes are more-or-less comparable. His initial offer: $731,500 (which is about the same as his Zestimate)! After this, I spoke to the person assigned to my offer, who looked at comparable sales in my area and market trends, and agreed that my offer was way too low. I told her about my neighbor's offer, too, and she also agreed that the discrepancy between his offer and mine was really strange, and indicative of a glitch with the algorithm. Still, all she could advise me to do was to film my house and move the process forward, in the hope that my offer price would be increased substantially. When I asked her if she knew of any offer prices that had been raised more than $130K, she said she hadn't, but still urged me to submit more material, presumably because she didn't know what else to say. Given the glitch, and the seeming unlikelihood that my offer would be increased to a level I would even begin to consider accepting, I opted to (attempt to) contact someone in corporate instead. Eventually, I was able to do so, and was told by a member of the administrative staff that, yes, it sounded like there was something wrong with my offer, and that someone from the corporate office would call me today at 11:00 AM my time. That person never called. I called the corporate office again, spoke to another receptionist, and was told to wait (as if I don't have a full-time job to do myself) for the Opendoor rep to call me. I was also warned that he/she might need to reschedule... Two hours later, and no one has called or made effort to reschedule yet. Interestingly, I've since spoken to a few other people across the country who have conveyed similar stories about Opendoor spitting out laughably low offers, as well as inconsistencies in offers made to one homeowner versus his/her neighbor(s). So I'm experience isn't a one-off. Overall, I would rate my experience with Opendoor very low. Between receiving an extremely low offer on my house, learning that my next-door neighbor received an offer ~$110K higher for no obvious reason, and being stood-up by someone from Opendoor's corporate office when trying to investigate (and correct) the issue, I'd say Opendoor leaves a LOT to be desired. Unreliable service, inconsistent offer prices, and impossible to get in touch with anyone who might actually be able to address an issue: not a recipe for customer/client satisfaction. Looks like I'll be listing my house instead...
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Posted 2 years ago
We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?
Posted 2 years ago
I was under contract for a house being sold by Opendoor. The utilities were not turned on so my inspector was not able to perform services. Per agreement Opendoor and seller were to pay for the inspector invoice if he comes back again since utilities were confirmed to have been turned on. Long story short, utilities were not turned on and the inspector was not able to perform services. I went ahead and cancelled the contract since to me they were not serious with the sale and requested that Opendoor and seller pay for the inspection fees as promised but they refuse to since the contract has been cancelled. It was not my fault that the utilities were not turned on for the inspector to perform services not only once but twice. Why would I be paying for these fees? I am now stuck with an invoice that should be paid by Opendoor and seller for a house that I couldn't even inspect. Very disappointed!!!
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Posted 2 years ago
We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.
Posted 2 years ago
They will screw you and give you the daily run around, telling you what you want to hear. Stayed two days after closing, they advised it was free. However that is a lie. Opendoor keeps 2,000 dollars. They request pictures on the move date. All my pictures were perfect and Opendoor stated so. I am still waiting on my $2,000 Opendoor stated was released, daily call prove otherwise. I just filled a complaint with BBB.
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Posted 2 years ago
We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?
Posted 2 years ago
Worst experience ever…you can tell their company is in a pinch to make money with crashing stock price. 2018 home with a rusted hvac system and they would not drop the price or replace the system. Please stay away from open door. I’m not the only one experiencing these issues either. Looks like they have fake reviews on their website as well.
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Posted 2 years ago
We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.
Posted 2 years ago
Difficult to communicate with, making the home buying process more stressful than it needs to be. They require that closing be handled by their title company OS National. WHAT A NIGHTMARE. Closing date messed up, then closing time messed up, then they delayed sending payoffs ultimately costing us more money!
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Posted 2 years ago
Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.
Posted 2 years ago
First offer was fair. After inspection exterior and interior (guy showed up without warning) the house they low balled me on the final offer for no good reason or explanation. Kind of scammy to low ball 10% less than your last offer and ask folks to spend good time while giving you serious consideration. The first offer was the right price actually so I give kudos to their AI but the second one really left a bad taste - uncalled for and not even close to market value. Waste of time (for me at least) ...I will not use open door again.
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Posted 2 years ago
We are deeply sorry that you feel this way, Ron! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at resolution@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.
Posted 2 years ago
Waste of time contacting this company. Had us go through the documenting process and sent someone to evaluate the outside of the home. After that, never heard from them again. We tried contacting our "rep" Melissa Bick, who used the holiday weekend as an excuse for the delay, then never responded to any more emails. We decided to hire a realtor and got $35,000 more than what these hucksters offered
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Posted 2 years ago
Thank you so much for bringing this to our attention, Kris. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!
Posted 2 years ago
Their website is limitless in promises but it's all but impossible to actually speak to someone that knows something. The phone number might get answered but it will involve someone with poor English that can't address any questions anyway. Email gets sent and you wait ... It's not a service to use if you're looking for current information, need to make a decision anytime soon or are attempting to weigh your options. Inventory is limited and it appears that the states available to move to are limited as well.
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Posted 2 years ago
JMA, we value your feedback and take it seriously. We want to look into this further and we kindly ask you to help us improve our services by sending an email with the situation you have encountered at contact@opendoor.com. We deeply apologize for any inconvenience caused and we assure you that we will utilize your feedback to further evaluate and develop.
Posted 2 years ago
If I could give this company zero stars I would. Not only has it felt like such a fight to purchase our home from them, they have been so disrespectful throughout the process. My husband and I booked a flight and rental car for the weekend to fly to Florida to close on our home, but 5 hours before we were supposed to board our flight we get an EMAIL (not even a phone call) saying we were no longer able to close due to their contractor not doing the job that needed to be done. We wasted over a thousand dollars flying out there and staying to not even close on our home. Not to mention when we walked through the home it was dirty. In the listing it says it is regularly cleaned but that was definitely not the case. When we walked through the home there were dead cockroaches on the floor, insulation that was all over the carpet, and the icing on the cake was someone peed in the toilet and there was no water so it had just been sitting there for lord knows how long and it SMELLED SO BAD. They refused to clean the house after this and screamed at our realtor on the phone when she confronted them about this. They never even offered some kind of compensation on our flights or rental car that we purchased even though it was their fault we were unable to close that weekend. I will NEVER recommend Opendoor to anyone that I know. I have never felt more taken advantage of, walked over, and disrespected by any company.
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Posted 2 years ago
We value your feedback and take it seriously. We would like to further investigate this and find a solution for future collaborations. Would you kindly send us an email describing the issue at resolution@opendoor.com? Please accept our apologies, Madison, and let us assure you that we continuously strive to improve our process and service!
Posted 2 years ago
From the start it was difficult to view the house. Due the app and incorrect codes. There were notes in the mailbox from frustrated potential buyers. Opendoor realtor Jake was difficult for our agent to deal with. The only good part was our Opendoor Mortgage loan officer Jack Bishop. But after it left his hands to underwriting LaTrice was difficult to deal with. She would request information but never acknowledged receiving that info. She would not respond to emails or answer her phone. Then after closing or realtor and Jack Bishop had to fight for hours to get the code so we could access and take possession of our home. Come to find out Jake (opendoor realtor) had the code all along just didn't send it until after 6:00pm.
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Posted 2 years ago
Thank you so much for bringing this to our attention, Troy. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!
Posted 2 years ago
Not personable; Communication is not good. And when you do have communication, there's too many people involved, some calling sporadically, so you're not sure who is who sometimes, what they're role is, etc. Fine for selling, (clear communication is still needed), not good for buying.
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Posted 2 years ago
Did the whole zoom showing and was told I would hear back from the realtor 3-5 days, 14 days now after 2 emails asking for an update and nothing.
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Posted 2 years ago
They will not fix any repairs. Gave $ 500 credit on a $3000 repair bill.
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Posted 2 years ago
we tried to buy a house from opendoor they would not give us the HOA stipulations till we made an offer on the house they were selling the house way above what the house was even worth and it needed up dating and the whole yard had to be replaced because it was dangerous they refused our offer and would not give us hoas , my husband is a vet and we told them we really wanted to work it out but they want almost 450000 for a home that was never updated we didnt know if anything worked in the house and it had been on the market over a month my realtor worked really hard to just get info and they were very difficult to work with.. we also have dogs for ptsd for him and they wanted to pay escrow and have it inspected before they would give us an answer.. we are in a market where we pushed our limit to get the home but they would not back down..sorry they treated us like a number and not an interested customer..
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Posted 2 years ago
Absolutely worst company to go through! Will NEVER do it again. I do not recommend
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Posted 2 years ago
Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at support@opendoor.com so we can look into this matter!
Posted 2 years ago
I wanted to think the best of OpenDoor from the beginning, especially after reading some of their mission statements and considering that competition in real estate can sometimes mean benefits for the consumers. However working with them so far has been far from ideal. Once we agreed to their offer it took four days to receive the wiring information (in fact I got it moments before the inspection). That alone would not be bad but after that the inspection came back with many items but really 3 mattered the most, 3 items in fact that prevents anyone from obtaining homeowners insurance in the state of Florida. The home was listed with conventional loan as an option. The items that were found were aluminum wire throughout the home, polybutylene piping, and a roof that no one is sure how old it is but has soft spots and appears to be leaking in multiple places. I still found it reasonable to pursue the home if just the major repairs were fixed (there were also fixtures out, and some other items that did not work such as the range hood and various other things). We sent a request for repairs with a focus just on the big items and it has been 5 days with no answer, despite many emails and many calls. Currently we are almost to the end of the inspection period and it seems like working with OpenDoor has been a waste of time. I hope you have a better experience than me but judging how insanely difficult it is to get ahold of anyone I can only say pray you do not have any issues.
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Posted 2 years ago
We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.
Posted 2 years ago
Opendoor is rated 4.4 based on 3,300 reviews