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Opendoor Reviews

4.4 Rating 3,300 Reviews

86 %

of reviewers recommend Opendoor

Company Reviews

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Opendoor 5 star review on 5th September 2023

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Opendoor 5 star review on 8th April 2023

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Opendoor 5 star review on 10th November 2022

Opendoor 5 star review on 28th August 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't sell your house with opendoor. They are such ripoffs. They took 9% out for fees and repairs. They come in and find the tiniest things wrong and take more money out and then when its listed they didn't even repair what they took out of money. If you want to give away your home sell it to opendoor. Theres a special place in hell for rip off companies like this.”

Posted 4 years ago

I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 4 years ago

“I bought a house that was "owned" by OpenDoor and wanted to write a review regarding my experience. After initially viewing the house we received a very misleading email saying they had a ton of interest and were closing offers in 24 hours. We put in an offer over asking price. After days of not hearing back and then receiving multiple counter offers we find that we were the only offer they had and that they won't go under contract until we were out of our option period with the sale of our current home. While this may be policy, it is a huge pain and any contingent buyers should be aware of this. The rest of the process was ok until it came to repairs. The garage door in the home flat out didn't function and they didn't want to repair it. We ended up having to take off a few other minor repair requests in order for them to do it. During our final walkthrough we tested the garage door and it was not functioning. We contacted the agent and she said that it was repaired (even though we had just tested it and found that to be incorrect). We gave them 24 hours to get the garage door functioning again and come time for closing it still was not repaired. Turns out the agent hadn't put in the repair request at all. We ended up agreeing to an amendment to the contract that the repair would be completed after closing- but they wouldn't give us a timeline. About 1.5 weeks after closing I contacted the agent to see when the repair would be scheduled and the agent said "it was repaired on ____ date." Which, was the date we signed the amendment, the garage door was not repaired. In the end, the garage door has been repaired but the fact that it hadn't been done before closing, and that they agent didn't even know the status was concerning to me. Still a month later, our lockbox is still on the door and we are waiting for someone to remove it. While they might be great for sellers, they are a pain in the butt if you are buying from them. Just wanted to give future buyers a heads up.”

Posted 4 years ago

We always want our customers to have a great experience with Opendoor Kate, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 4 years ago

“Nightmare Experience — Buyer Beware: these are “newbie” real estate agents with very little experience with anything other than run-of-the-mill SFRs or REOs. If you are a real estate investor, a high roller, or have more sophisticated deals, these “kids” are not going to know what to do with it. Unless you’re a first-time homebuyer, you will likely become fed up with their inexperience, or their constant reliance on computer analytics and inability to use their brains.”

Posted 4 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 4 years ago

“Opendoor was an awful experience for my husband and I. Long story short (as it could be very long). I am a realtor and this was my first time dealing with Opendoor. I hope it will be the last. This transaction was for my husband and I. We get under contract and per Opendoor's policy, BUYER NOT ALLOWED to check the septic system. The buyer (per GAR contract) is allowed to check ALL components of house when in the Due Diligence Period. Septic system problems can get very pricey, upwards to $20,000! This in itself is extremely shady and awful for ANY buyer. My hubby and I went forward with the transaction anyways and found a lot of issues wrong with the house. Opendoor gave us $550 and denied everything else. I had to FIGHT to get all Closing Costs paid out of the starting gate. If I didn't, we probably would have had 2K or 3K paid if lucky. We ended up Closing on the house and had our septic company come out the day after. The septic tank was almost overflowing and was NEVER pumped or inspected, even though Opendoor told me that it was pumped and had a inspection letter that was given to them. Opendoor is shady and if you have a choice to go deal with someone else, do it!”

Posted 4 years ago

We want all of our clients to have the best possible experience with Opendoor, if we've fallen short we want to make it right. Please reach out at community@opendoor.com so we can investigate.

Posted 4 years ago

“We found THE house and absoluetly fell in love with it. I hated to let it go but I got tired of going back and fourth. Opendoor would not work with us AT ALL. There were very simple fixes. If you want me to pay full price plus closing costs the very least you could do is fix the minor issues. After a while we gave up and began looking elsewhere and found another home. Upon terminating the contract they asked what could be done to save the contract?!? Absolutely nothing! You wasted the most valuable thing I have, MY TIME.”

Posted 4 years ago

We strive to give everyone a great experience, and we are sorry you did not receive one. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 4 years ago

“My Open Door offer was well below the market value. I had to wait a little longer, but I sold my home for $30k more than the offer Open Door gave me. Well worth any hassles of showing or keeping the house clean.”

Posted 4 years ago

Josh, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 4 years ago

“The online offer to sell our house was almost a joke. Their comps were 3 bedroom vs 4 bedroom, not upgraded, etc.”

Posted 4 years ago

Jeff, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 4 years ago

“Opendoor needs to be aware that nickel and diming potential buyers in order to satisfy their bottom line is not going to work. We had an inspector and appraiser as well as me being an appraiser and adjuster to see all the repairs needed in a home we were interested in. They didn't heed the words or reports of three professionals, they wanted to rep as "seller" even though they own the property and change numbers over the course of the diligence period. Water heater that was 17 yrs old making noise, foundation issues, etc. Don't let your home be sold by them either!”

Posted 4 years ago

Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 4 years ago

“We thought that Open Door was going to be a life savor. We were at our ropes end with our mortgage company. Then came along Open Door. They gave us a competitive offer on our house. But when the repair estimate came in, it did sting a little. We took it, thinking that all the repairs we going to be done. I have read with others that Open Door said that they would do took money for repairs and never did them. This was definitely the case in our house as well. They took money for a new roof, this was not done. They took money for new appliances, old appliances were left in the home. They took money for small repairs to be done to the house that we not done at all. I wish I could go back and get that money back from them, this is very dishonest and fraudulent. In the end Open Door takes advantage of people looking to get out of a bad situation.”

Posted 4 years ago

Kelly, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 4 years ago

“Although they cleaned and painted the interior they kept from us that the HOA here was requiring that homes be painted by the end of the year and didn't inform us of that cost just 6 months down the road. The HOA mailed out letters in advance of us purchasing the home but naturally Opendoor is denying it and won't even be decent enough to work with us "basically said it's not their problem". Never purchase a home from them unless you have everything in writing and check your HOA for any future costs coming up they may be hiding. I would have had more respect for the company if they would have worked with us instead of giving excuses and brushing us off.”

Posted 4 years ago

We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 4 years ago

“If you buy a house that Opendoor is selling be prepared. Shoddy repair work. Painted over doorbell, house was filthy, ac was fixed only after we threatened not to close on house. They refused to fix defective windows gave us a credit to fix one of 16 windows.”

Posted 4 years ago

We always want our customers to have a great experience with Opendoor and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 4 years ago

“Heard great things. Was even referred to them by my neighbor. The experience was less than impressive. After providing a detailed description of our property, inclusive of price and associated details re cash purchase upgrades, as well as providing the same for a custom built-in and backyard development, along with pictures of all, Open Door (OD) fell very short in customer centric delivery. After thoroughly reviewing their website (and getting first hand experience from my next door neighbor who actually sold his home through OD), a cash offer would be presented without an OD direct interface (i.e. phone contact). That didn't happen. Apparently because I only tentatively agreed to speak with the "OD Advisor" several days after my expected cash offer, the phone rang. OD liason proceeded to try and sell me home improvement services, possible agent referrals, and so forth. No sooner had I got off the phone and told my wife I would cancel my tentative call with the "OD advisor" did I then get an email offer...Surprise! Strangely, I received a low ball offer, which I declined immediately. Then within minutes and without prompting, I received a higher offer. Recognizing my situation is somewhat unique, in two aspects: A) I paid cash for my home B) My neighbor's house is still on the market by OD Re (A), I didn't need to take any offer as I am not transitioning to another home and therefore needing it as a down payment. Re (B), they bought my friends home for 288.5K and immediately (8 days later post painting) listed it for 314K. After less than a month, OD dropped the price 4K. My point is, I am paying for OD's own sins. A lower than acceptable offer because they are still carrying the home next door. As an FYI, the comps they presented were somewhat weak; the highest being the model that sold in January - OD did offer me a higher price however not by much. My home is lightly lived in and shows like a model. If you're next to an OD home that is on the market, wait until it sells. Also as they have been in the market, they seem to be trying to PUSH other revenue generating services without following their original SOP, which made them attractive; NO HASSLE service provider. If you're in need, I get it. If not, the traditional realtor sale might be worth considering again. Hope this helps...”

Posted 4 years ago

Hi, thanks for taking the time to share your feedback with us. We will definitely share this with the team so we can continue improving the Opendoor experience. If there's anything we can help with, please reach out at community@opendoor.com so we can look into it.

Posted 4 years ago

“We bought a home from Opendoor, the process was seamless at first then the time came for repairs. It took forever to get an answer on what they were and weren’t going to fix. One of the HVAC units was not working and recommended to replace by a professional, Opendoor decided to repair the unit, they had said that all repairs were done. We walked the property for the last time and none of the repairs had been done even after a document saying they had was presented. They were called and swore these things were fixed but during the second walk through the day of closing the repairs were done very unprofessionally. We ask for a escrow on HVAC unit to which they finally agreed. 1 month later we are still waiting on the payment.”

Posted 4 years ago

We truly apologize for what sounds like a frustrating experience. We've been able to confirm that our team was able to connect with your agent to provide a resolution. Please do not hesitate to email community@opendoor.com with any additional feedback.

Posted 4 years ago

“This business is not military friendly for one. The 8 to 9 percent commission takes about $20,000 or more out of your sale up front. It's way to high for what they say "assume the risk." Then the offer is below market value. So you lose $20,000 with the enormous high 8 to 9% commission then you lose another $10,000 to $15,000 on the offer of for your house its a true rip off. Good business model for making a profit. I would stay away from this place unless you are just desperate. Military member stay away not military friendly at all. I would give this business a negative review but the person that came out to look at the house was super nice. Also I would say watch the person looking at your roof and AC system. If not you'll end up paying for something. Not a good choice spend the time to show your house keeping additional $10,000 to $15,000 is worth doing that. You've been warned!!!”

Posted 5 years ago

Hi there, We truly appreciate your feedback. Our team actually has a lot of experience working with military families, we have found that the flexibility and certainty that the Opendoor process provides is a huge benefit. We do understand and respect your feedback and welcome any additional insights you would like to share via email to community@opendoor.com.

Posted 5 years ago

“Don’t sell your home to Opendoor. Their vendor damaged our home and they said they would reimburse us for damages and now they are sitting on the settlement agreement and won’t return calls and emails. This is a Shady company”

Posted 5 years ago

Hi Sherri, Please know that our team has been prioritizing your situation and we do apologize for what sounds like a frustrating experience. Feel free to share any additional feedback by emailing community@opendoor.com.

Posted 5 years ago

“OPENDOOR IS AMAZING! My 91-year-old mother finally decided to move to California from Florida to be closer to us. Hooray!! When it came time to sell her house I knew it was going to be difficult to try and manage things from across the country. We knew that we didn't want a series of open houses, or having random people disturb her wanting to look at the place and making ridiculous offers or worse yet just "casing the joint," nor did we want to deal buyers who fall out of escrow at the last minute. There were some issues that necessitated her trying to make the move as quickly as possible. When parents sold their home a few years ago before my father passed it took well over a year and even though the sale was listed "as is" they still spent so much time and effort negotiating things that weren't necessary. This lead us to Opendoor. I did my research and they seemed to be reputable and on the up-and-up. I read some really negative reviews but the theme seemed to be people who had a really inflated idea of how much their home was worth or that it wasn't in as good condition as they thought or that they didn't have a lot of equity in the home. So for us, Opendoor seemed like a good alternative. We contacted Opendoor in late December and spoke to one of their reps who walked us through the whole process. One of the things he kept saying was that we could cancel the deal at any time, right up to the end. That gave me a bit of security knowing that if something were to happen we could back out. We filled out the rest of the online paper work (I should mention that we did all this while Mom was visiting California for the holidays) and a few days later got our offer. I was really hesitant to open it but was pleasantly surprised. It was in line with what I had expected. I know my mom wanted more but I don't think she was being realistic. It actuality it was probably a bit on the low side. Had we used a traditional real estate agent they probably would have listed it higher expecting to come down on the price. Plus if we ended up waiting a year or more the market (which isn't really that stable right now) could have tanked and we would have ended up losing money on the house--this happened to my parents twice in the past. With the fee that we paid to Opendoor, my mom made a small amount of money on the property and basically lived in that house for three years rent free. We accepted the offer and could have closed within a couple of weeks but wanted to give her a little more time to get things packed. We ended up changed the closing date a couple of times and it was no big deal. Even the final walk through we had to reschedule at the last minute and it was fine. The one potential hold-up was the inspection. I thought for sure they'd come in with a check list and start making all kinds of deductions for even the littlest things. Now my mom's house is in really good shape. It was a flipped property when she bought it and she was the only one living there for the three years. So there wasn't really anything for them to find and anything minor they just over looked. So we passed the inspection with no deductions at all. From the time that we first talked to Opendoor to the time we were on a plane headed to California (with the money in the bank) was two months. The whole time I kept waiting for the other shoe to drop; for something bad to happen. And nothing bad ever did. I still can't believe how incredibly easy it was. The other thing that I think is important to mention is the amazing customer service. EVERY SINGLE PERSON we dealt with that was on our team--from initial intake, to the title and escrow services to the team that did the home inspection and the notary who came out to have her sign the papers--were friendly, professional, well-informed, and courteous. They were all so understanding of our situation and made sure we understood every step in the process and were there every step of the way. When I sold my house a few years ago, I loved my real estate agent, but I did feel that once we had a buyer that she disappeared. And that's when I really, really needed her to help me understand all of the paperwork and procedures, etc. That level and quality of service is not something you find all the time and certainly not what you'd expect from an "online service." Opendoor was definitely the right choice for our family. If you have any concerns, talk to them. From what I understand, they don't take on every house that comes their way. And there's no obligation even up until the end. So talk to them and see what they can do for you. If you're like us, I think you'll find there a great choice. So as I write this my mom is sitting in our living room, our two dogs snuggled around her looking forward to the next chapter in her life. And she's happy. And so are we. Thank you Opendoor for making this all possible.”

(Tampa) - Posted 5 years ago

Thank you so much for taking some time to share your experience! Please know that we have shared your kind words with our team. We are so happy that your family was able to benefit from the flexibility the Opendoor process provides. Thank you for choosing Opendoor for such an important transaction. We wish you and your mother all the best in this new chapter.

Posted 5 years ago

“Offer me less than I paid 15 years ago. After a 12% fee I would lose 50K using this service. They are looking for idiots so they can rob them. BEWARE! Had several realtors that said it was worth 100K more than I paid so they were trying to make 150K. WOW”

Posted 5 years ago

We appreciate you sharing your feedback. Please feel free to share any additional feedback with us at community@opendoor.com.

Posted 5 years ago

“Sold my house by Realtor got a lot more for the house then what open door wanted to give me.Would not use them”

Posted 5 years ago

Rob, thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com so we can investigate.

Posted 4 years ago

“We were distressed to get an extremely low bid on our home but decided we could live with if if it netted us enough for a deposit on another house. Then we were slapped with a huge bill for repairs that would allow us to receive only $1,000.00 for the equity in our home. We withdrew from the contract. We had a realtor come in and assess the property. Right away $16,000.00 of the repairs were thrown out as bogus and the appraisal was over $40,000.00 more. We had tried to talk to the appraisers during the process, but they were not open. I sent E-mails listing amenities that were not considered, such as one extra bedroom and an extra bathroom. Looking at the bid they gave us for our property we determined it went by what was on Zillow 6 years ago and not the current condition of the home. All in all it was a frustrating experience and an insult to my intelligence.”

Posted 5 years ago

Hi Linda, We apologize for what sounds like a frustrating experience. Please know that your feedback has been circulated internally. We rely on insights like yours help our team continue to optimize the experience for both sellers and buyers. If you have any additional insights you would like to share feel free to email community@opendoor.com.

Posted 5 years ago

“Opendoor solicited us by mail- we were not planning on selling our home- but we decided to follow up and get an offer. The offer seemed fair, and the reviews made the company sound like one that made moving a less intimidating prospect, so we decided to accept the offer. We signed all of the paperwork, completed all the forms from the lawyers, and had the assessment done on our home. We had budgeted quite a bit for repairs because we knew of a few minor issues and some cosmetic changes they might ask for (like new carpets). With the amount we had budgeted, we didn't think anything could go wrong. I was very shocked when I received a call letting me know that they had overbid on our house by $71 K! They pulled out of the contract- not based on repairs- but based on their mistake when offering. Unfortunately for us, it took them ten days to realize their mistake, and we had already begun steps to purchase a new home. Just beware- if it sounds too good to be true, it probably is.”

Posted 5 years ago

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Opendoor is rated 4.4 based on 3,300 reviews