Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked via Opodo and called them as advised by Singapore airlines my flight cancelled. Got zero help the guy just keeps telling me my flight is confirmed. But I have a cancellation notice from the airline.”

Helpful Report

Posted 5 years ago

“Absolutely horrendous. Jet 2 cancelled our flight and Opodo didn’t actually inform me. It was by luck that I found out. Very poor customer service. Still waiting for my money back. My advise would be to avoid this company.”

Helpful Report

Posted 5 years ago

“Whilst I understand we are in the midst of a global crisis which has seriously impacted the travel industry it seems my woes with getting through to Opodo are not new. I have had 3 bouts 2 - 2.5 hours of waiting for an agent to pick up my call and then the line goes dead. Similarly when using the chat service I have sat in the queue for hours and then when an agent picks up an error message. Reading everyones reviews and seeing how far back these issues go its time to get the Ombudsman involved to review the appalling service they are offering”

Helpful Report

Posted 5 years ago

“Very bad customer service and refund policy As the airline has confirmed the are ready to refund but opodo is not willing to get in touch with them and i have contact them since two weeks no update on the opodo reservation or cancellation very bad policy and customer service It’s so much frustrating and won’t book again with them as it’s worse service ever”

Helpful Report

Posted 5 years ago

“Worst service I've ever had. With Coronavirus pandemic at its peak they don't give any useful information, they just give you a link to the airline that clearly states "if you bought your ticket through an agency, please refer to them". A person pays to a travel agency expecting them to take care of you and your rights and Opodo keeps everything like "business as usual" with zero answers nor updates. I've been trying to reach the customer service via phone and chat for 3 days now constantly, knowing that my flight was cancelled so I can ask for a refund, and they kept me for several hours waiting to then kick me out and making me start all the processes again and again. It doesn't recognise my 10-digits reservation number through the phone. The whole experience has been so frustrating and they just disappeared, no ones answers. Definetly I'll never consider Opodo again and I will advice any person that I can to not deal with such a unprofessional company. And if they don't refund my money, legal actions will follow, because thievery is a felony.”

Helpful Report

Posted 5 years ago

“Disgusting service! 1st & last time I ever use them!”

Helpful Report

Posted 5 years ago

“I paid £689 for my flight and I had no right to at least one luggage bag,outrageous. Will not use Opodo again”

Helpful Report

Posted 5 years ago

“What a bunch of rogues AVOID at all costs they will be very quick to take your money when booking but if there is a problem ie the collapse of Flybe or any other problem you cannot get through on the phone, if you do you either get a vacant muppet on the end of the phone or they just hang up. DO Not Book With these muppets at any cost BE Warned”

Helpful Report

Posted 5 years ago

“Avoid at all costs! Dealing with Opodo is not worth the stress. Should anything go wrong or should you need to contact them for any reason you will find this is an impossible task. PHONE: No one answers. I was on hold for an hour a few days ago and today I have been on hold for 30 minutes. Still no answer. The automated message mentioned this is due to the Coronavirus, but I have used them once before in the past and I can remember it being much the same. EMAIL: They don't have one. That's right. It's 2020 and this company doesn't have an email address. This tells you all you need to know. That they DON'T want to be contacted. FACEBOOK CHAT: I waited for almost an hour before finally get a response from an actual human. "Hi, Sam . My name is Ritwik. How may I help you today?" Finally, I thought. I messaged right back with the simple question I had regarding my flight: is my flight cancelled or not? He read my message and began responding. "Are you there?" Ritwik asked. Again, I messaged right back. "Yes, I'm here", I messaged. Again he read my message and began typing. "Sorry, Sam, I have not received any answer from you. Do you still need help?" I told him yes. He read my message and then Ritwik rit his final message. "I am really sorry Sam but I still haven't received any answer from you and I need to close this chat to assist other customers. We are committed to offering the best customer service, so please don´t hesitate to contact us again if you continue to need our assistance. Thank you!" This was a couple of days ago. Since then I have been unable to speak with a human despite spending a good amount of time trying - Opodo have since programmed the automated messenger to tell you that "Unfortunately, due to the extremely high volume of requests we are only dealing with flights departing within the next 5 days." Terrible customer service”

Helpful Report

Posted 5 years ago

“The worst experience I had in my life, no one after they took your money the don't answer your phone calls or your messages on Facebook. due to coronavirus, my flight had cancel by the airline and when I try to contact them to see how we can manage the refunds they don't answer your calls or reply to your messeges.”

Helpful Report

Posted 5 years ago

“I agre 500% with all those reviews written. I've spent 50 mins waiting for an operator only to get a zombie response. Even their website and their guarantee is ambiguous. BIG WARNING - they are Charlatans. AVOID AVOID AVOID111”

Helpful Report

Posted 5 years ago

“Every thing went wrong. We are all struggling with the corona virus and instead of helping their clients, opodo make our life a hell. reaching out to them by chat takes between 4 to 24 hours if they answers, phone calls wont work. after reaching out in chat they can never help and give the wrong information. will never recommend and will never buy through them again.”

Helpful Report

Posted 5 years ago

“AVOID- FRAUD After one hour of holiding to get thru to an agent the agent took the details and just disconnected the call. I have had a death in the family and need to use my insurance bought thru opodo to cancel the flight. I would never recommend them or use them ever again”

Helpful Report

Posted 5 years ago

“Buyer BEWARE : I bought Ryan flights through Opodo website (150e) later disovered a ***32 Euro*** "Opodo booking fee" on my credit-card for this privilege. SIMPLE LESSON LEARNT : If you use Opodo to search/compate flights, ALWAYS mage sure to go direct to Airline website for booking - not via Opodo.”

Helpful Report

Posted 5 years ago

“I paid over £400 for 3 tickets from Exeter to Jersey by debit card for June flights and the next day Flybe went into administration. I paid Opodo using PayPal, they said speak to PayPal. PayPal said to speak to my bank Nationwide. Nationwide said to speak to Pay pal. All these organisations refuse to accept any responsibility to their customer, me. They are all a disgrace.”

Helpful Report

Posted 5 years ago

“This is a terrible company. My flights out were cancelled due to a storm. But, as confirmed to me by their operator, I would receive a fully refund as I took out the additional insurance. I contacted them the next day and asked for email confirmation, which was provided, including the exact amount and a timescale of 7-would days. After 14 days I chased and was told my case had been escalated and I would receive a call within 24 hours. Two days later I chased again, and was told, again my case had been escalated and I would be contacted within 24 hours. The next time I chased I was told that my insurance backed refund was delayed as the hotel had not refunded Opodo.... not my problem that’s why I paid for the insurance. I was also told that the team it had been escalated to were unlikely to call me. They the. Offered to escalate to the head office in Spain and I would definitely hear with 72 hours... guess what nothing. Their approach seems to be to keep fobbing you off in the hope that you will allow them to keep your money. As it stands I have lost circa £1000. Do not use this company unless you are happy to risk losing all your money and not have a holiday.”

Helpful Report

Posted 5 years ago

“WORSE COMPANY EVER TO DEAL WITH - AVOID!!!!!!!”

Helpful Report

Posted 5 years ago

“Opodo withdraw funds out of my v/c without my approval ( Fraud) They communicated to me once I got through to them which took 4 hours wait on the phone there system had a glitch and they have IT working on system to correct If you knew that, why didnt I receive email or a call communicating this mishap Under the circumstances , which it was your system that illegally processed and withdraw funds from my account without my approval . Your policy is VOID, illegal transaction was completed without my consent. Waiting for the money to be returned to me in full I will forward my complaint to the Legal Department and Fraud Police Department in your Country and start a inquire into internet fraud”

Helpful Report

Posted 5 years ago

“can't make a call at all for a refund when flybe shut down the uk flights. please do not use this travel agency”

Helpful Report

Posted 5 years ago

“For me It was impossible to cancel flight booking in Opodo application, even some weeks before flight! Robot in app says that it can't cancel flight and proposes to chat with alive operator, but queue lasts for some hours. And in case than I call to the Opodo office, it is impossible to reach the operator - line always is busy.”

Helpful Report

Posted 5 years ago

Opodo is rated 1.0 based on 1,842 reviews