Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,895 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minus Stars would be more appropriate. Terrible client service. Excuses, excuses and excuses Been waiting over 3 years for a refund. Don’t use them!”

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Posted 2 years ago

“Worst experience ever. You cannot reach them, they do not response, terrible service.”

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Posted 2 years ago

“I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.”

Opodo 1 star review on 15th December 2023

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Posted 2 years ago

“I booked a hotel in Paris via Opodo and once arrived the hotel did not have the reservation so I needed to make a new reservation directly at the hotel and a second payment. After rounds of emails and phone calls they claimed they do not have my reservation which was confirmed on my email and for which I have proof of payment to them. They are filling me around and they do not show any sign of customer care, ethical behaviour. It is a typically scam. I will now report it to Police.”

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Posted 2 years ago

“Trying to cancel subscription a nightmare. Difficult to speak with a real person, kept trying to take money after sending me an email to say yhey cancelled my subscription. This having jad to be done via automated phone system. . I have now finally managed to speak to someone, totally pushy found it very hard to get through to them that no matter what good ideal they offer I don't want it. Fingers crossed cancelled properly this time round. Still waiting for second confirmation email I was promised.”

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Posted 2 years ago

“Absolutely no customer service and I’m still waiting for my refund, since 3 years. Have now instructed a lawyer.”

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Posted 2 years ago

“Too many red flags when progressing through the online purchase... Initially looked like a very reasonable price. But add-ons for seat selection (higher rates than other airlines), indirect flights requiring double the seat allocation charges, hold baggage price quoted at £39.xx but that was only one-way, cost of the return trip baggage was added to the final total at almost £80. Return baggage price was never quoted (very dubious practice). Hotel listed upon initial selection as free cancellation up to 24 hours before holiday start date (sounds reassuring) but then the site stated all costs were non-refundable just before I was about to commit payment... unless I paid an extra £54 for cancellation cover which would only provide 80% max of airline price. Then I was asked to pay extra £16 to £32 for very basic services such as email confirmation of booking made and any updates to flight times and status etc. I paused the purchase process three times for over 90 minutes and was surprised when my session could still be continued. Sounds like they are desperate to keep any waiverers online to complete the transaction. I cannot trust these people even if they sound like a familiar name like 'Ocado'. I'm now going to contact my credit card company to directly ensure the free 30 day trial for premium club level booking (to keep the discount prices already 'quoted') is not activated at £59.99 against my credit card now or ever!”

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Posted 2 years ago

“I wish i could give less than zero star. Please never use Opodo. they stole my money!”

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Posted 2 years ago

“Taken a subscription without my approval or knowledge. I will be asking my credit card company as it is impossible to get to talk to anyone at Opodo to arrange a refund. This is a total scam and I will no longer use Opodo ever again.”

Helpful Report

Posted 2 years ago

“Avoid at all costs!!! They don't need your consent to subscribe you to their "Prime" membership, there's no chance you get to speak with someone as there's no customer service and in reality, cost of flights are the same as anywhere else. Absolute dirt of the society!”

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Posted 2 years ago

“Stay away.They are not a UK company and are not covered by ABTA.They make terrible decisions and don't refund.STAY AWAY”

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Posted 2 years ago

“No good don't buy from here . The Lond on office .02080646469 don't waste your time .I'm waiting on refund for a tickets I bought which never booked . The lady be sweet on phone will take your money then you waiting on my refund .”

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Posted 2 years ago

“They stole my money.”

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Posted 2 years ago

“WORST experience ever!!! check in impossible. We must made ti directly by Airlaine check-in on Airport desk. Paid additional costs for nothing. Try to call for several hours but nobody response. Stay away from this company!”

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Posted 2 years ago

“I booked a short one hour flight from Lombok to Bali through Opodo recently. An option on their website was to pre purchase excess baggage. I paid $130 to increase Citilink Air allowance to 50 kg. When I arrived at Lombok airport for check-in Citilink had not received the $130 from Opodo, I therefore had to pay the $130 again, in cash at the check-in. I emailed Opodo 2 weeks ago regarding this and have received no response.”

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Posted 2 years ago

“I have been wait for over 2years for a refund they say airline is still processing the refund pure lies”

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Posted 2 years ago

“I wanted to change the date of departure,I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! And they said they are a global site but their customer support number is only a UK number! They wanted me to buy completly NEW FLIGHT. SCAM SCAM SCAM. Never more”

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Posted 2 years ago

“Do NOT use Opodo! They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method. I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! Definitely do NOT recommend Opodo.”

Helpful Report

Posted 2 years ago

“Do NOT use Opodo! I would put 0 star if I can. They charged me ANNUAL Prime membership without giving a warning that the free trial period is ending soon! That's GBP 60! Cancelling the prime membership took many clicks. They are really trying to trap as many people as possible with this scam method. I tried contacting them via Chat with an agent, but it was a chatbot that kept making me go in loops without solving anything! And they said they are a global site but their customer support number is only a UK number! This is really frustrating! I bet you this would be the similar customer experience service if you have trouble with the trip. Definitely do NOT recommend Opodo.”

Helpful Report

Posted 2 years ago

“I would put 0 star but I can't. Scam and rubbery, that are the 2 most convenient adjectives I can use. Short story, I booked a ticket via Opodo with British Airways. There was a clear message saying that I can add a baggage after the booking without any condition. The day before I've tried to add baggage but I'm unable to do it. I've spent 4 hours with the customer service on the phone and all they could confirm is that "They are sorry for giving a wrong information and they can do nothing for me" and "I can add baggage in the airport" without giving any guarantee that I can do it, and without details on the cost price. Knowing that I have 60kg baggage, I don't want to take a risk and go blindly to the airport. As a result, I'll need to book another ticket, take 1 or 2 more nights in the hotel in London, and I don't talk about the waste of time and energy, stress and other prejudice. Anyway I've recorded the conversation, I'll take Opodo to court”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,895 reviews