Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,972 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,972 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever !!!!! I call Opodo and it says that it hasn't received any money, reimbursed by Vueling, I call Vueling and it says that they sent the money on March 30 (today, April 22). I call Opodo again and they finally confirm that they have the money but I have to wait another 10 working days but not all the money paid , they will keep so service used.”

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Posted 2 years ago

“Charged for £69 for a prime membership that I never consented to”

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Posted 2 years ago

“Terrible service at all”

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Posted 2 years ago

“Save your money! It’s cheaper to book direct and the opodo app will book the wrong thing and if you don’t notice in time you’re not getting a refund!”

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Posted 2 years ago

“Hi Opodo is a scam and we’re unable to handle a booking change and deliberately let me run into a non refundable booking situation with the airline. Never book Opodo again…”

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Posted 2 years ago

“Charged my bank account for a membership I never gave consent.”

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Posted 2 years ago

“As everybody else has stated - Opodo are just scam artists masquerading as a legitimate so-called company. They are liars and never will I ever be entrapped into using them again. I really begrudged even giving them ‘one star’ because in effect they admitted liability for my booking but then rescinded and stole my money. I’m going to do everything to claim it back. Disgusting behaviour. AVOID AT ALL COSTS!!! Do not use this intermediary ‘service’ if you can avoid.”

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Posted 2 years ago

“Stay away!! Dreadful customer service, total scam. If you book with them a flight, the confirmation booking reference they give you won't be recognised by the airways company. Stay away at all costs !”

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Posted 2 years ago

“NEVER AGAIN - WORST CUSTOMER CARE I have used opodo for the first and LAST time. Booked flex ticket which due to illness, had to change. And the nightmare begun. Kept on receiving messages 'oups something went wrong, please try again later and so on....'. My numerous attempts to contact customer service were met with such indifference in addition to been lied to: 'someone had been trying to get in touch with me....only I WASN'T PICKING!!!!' What a joke!!! My attempt to have the dates of the flight changed was never honoured....but the extra charge for the flex booking was!!! Absolutely absurd!!! Zero customer service - Zero care - and a lot of shame. Stay away from opodo at all costs!!!! Date of experience: April 03,”

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Posted 2 years ago

“This is not a company they are a total ripoff stay clear we’ll clear or you’ll get burnt”

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Posted 2 years ago

“Avoid at all cost!”

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Posted 2 years ago

“Dishonest quoting of the cheapest fares. Opodo despicably tries to entrap customers into Prime. A painful lesson to be learned but, in future, I will contact airlines directly to get much cheaper flights.”

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Posted 2 years ago

“Absolute scam artists!!! Charged for a membership I never took and refusing to refund my funds back. Having to raise a claim through my bank. Absolute disgrace of a company AVOID AT ANY COST!”

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Posted 2 years ago

“Horrible company with extremely bad customer service. I had a change in circumstances due to a court case that I had to attend in Singapore. I contacted the airline that I booked through Opodo and they were willing to make the change, however Opodo refused claiming that they had to stick to their original policy despite my uncontrollable circumstances. All in this has been a terrible experience for me and I advice everyone out there to not use Opodo for any of their future travel bookings or plan. By far the worst booking company I have ever dealt with. I would give it no stars if I was able to.”

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Posted 2 years ago

“Very disapponting experience with opodo.Get charged for a membership i never took and do not even get a full refund”

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Posted 2 years ago

“I cancelled my subscription, then after a year they charged me again for another year of membership. I tried several times to contact them about their mistake with no answer. I finally had to cancel my credit card and get another one.”

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Posted 2 years ago

“This is the worst company I've ever known. I've been waiting for a refund since September. I keep getting told the airline is unreachable, but that seems unlikely. Crooks.”

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Posted 2 years ago

“Our return flight from Auckland was cancelled. Options were refund or reschedule, email said would notify new flight in 24 hrs 48 hrs later nothing so rang your agent Unbelievably unhelpful, and in the end had to go though the airline to get flights sorted You let us down very badly when we needed your help Stephen Butler”

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Posted 2 years ago

“The website gets stuck all the time. I wanted to change a flight and could not because the website did not work. I had to contact them by phone (their chat bot is just useless) and I was on a very long waiting list, EVEN IF I have a Prime subscription which is supposed to give you advantages like quick assistance 24/7. In summary, the website does not work, the prime advantages are expensive when compared to other agencies and not worth it.”

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Posted 2 years ago

“Absolutely worst experience with this company. Do not use them for any bookings. They do not even honour vouchers they provide to compensation for their worst than poor customer service.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,972 reviews