Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,972 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,972 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same experience as other people below. Got charged the 55€ prime fee without wanting it + being able to cancel it”

Helpful Report

Posted 2 years ago

“These people are Scams, the complany is a scam. Simply thieves. I called them they told me a rrfund will arrive within 15 days, when incall i hear lies lies. It's done, and then a technical problem etc... keep away.”

Helpful Report

Posted 2 years ago

“Opodo is a scam service who deal with Surprise Car Rental company a scam Service who pretend to be at Turin airport but are not. They have to be found 10 minute drive away. They give poor directions and explanations, eroiberstcause delay, treat you rudely and then refuse you the car you had paid for through Opodo unless you pay a huge extra charge for being late which would double the price of the car rental. Avoid Opodo and Surprice Car rental Opodo Customer service are difficult to reach and do not care SCAM I lost €230”

Helpful Report

Posted 2 years ago

“Scamming people. Got the Prime deal added for free and couldn't cancel it except via phone and was in another country so only way to cancel is calliing for 5€ a minute and no other contact form, no other way and just a dumb chatbot that doesnt give answers. Stay away from these scammers!”

Helpful Report

Posted 2 years ago

“Display constant wrong prices and when you try to pay, prices increase by 100%. It’s ridiculous that Kayak supports these practices”

Helpful Report

Posted 2 years ago

“Don’t book flight when you see edreams and opodo company they will charge you membership fee without consent and you have no way to cancel them . I was try to call to the bank and they ask me to unsubscribe but I even have a account how can I do it .Fk this scam website”

Helpful Report

Posted 2 years ago

“opodo is a company of scammers. Don't book anything with them again. They charge you for opodo prime without your consent.”

Helpful Report

Posted 2 years ago

“DO NOT! I REPEAT DO NOT BOOK WITH OPODO, BOOKED A HOLIDAY FLIGHT AND HOTEL TO JERSEY TODAY 2ND JAN 2024, PAID WITH DEBIT CARD ! BIG MISTAKE, EVEN PAID AN EXTRA 34 EACH FOR CHOSING SEATS ON PLANE, ONLY TO HAVE AN EMAIL 2 HOURS LATER CONFIRMING HOTEL WAS OK BUT THERE WERE NO FLIGHTS??? THEY SAID THEY WOULD RETURN MY FLIGHT MONEY BUT THE HOTEL THAT I CANT GET TO IS NON REFUNDABLE!!!! THE LADY AT CALL CENTRE WAS SHOCKING BEYOND BELIEF,, IF JUST 1 PERSON READS THIS AND WALKS AWAY I FEEL I HAVE DONE MY DUTY, IF 1000 PEOPLE WALK AWAY THEN I WOULD BE HAPPY, I AM INSTRUCTING LAWYERS TO GET MONIES BACK”

Helpful Report

Posted 2 years ago

“Don't ever use this opodo, they're rubbish company to deal with. They're no available to sort anything and if you cancelled a flight they refund less than than half price you have paid. Eventhough I noticed I made a mistake after two minutes of purchase. I should consider looking they're reviews first to buy something from them.”

Helpful Report

Posted 2 years ago

“Booked a flight via Opodo for London Gatwick Hong Kong return. Deal accepted, booked and paid for was with China Eastern Airlines via Shanghai. Did not notice before but on return leg a 1 hr transfer between 2 of the Shanghai airports required meaning need to get China Transit visa. Tried to get this sorted out to be transfer in same airport on telephone with Opodo. Agernt originally cooperative then cut me off. Still waiting for someone to respond. Have used many intermediary travel services and Opodo is by far the worst. Merits negative score.”

Helpful Report

Posted 2 years ago

“it is amazing how many people are still being scammed bye these thieves OPODO/EDREAMSA it is now almost 4 years since they scammed me out of £600 not a penny back of them despite them telling me my refund is on its way they are complete liars thieves scammers never ever think of using this scam site”

Helpful Report

Posted 2 years ago

“Terrible company to deal with, have received partial refund after 7 phone calls. Website impossible to find information. Stay clear of this company they are liars and theives”

Helpful Report

Posted 2 years ago

“Trying to cancel Prime Membership is near impossible - spoke to agent who refused to cancel it. Point blank refused. Then said they would send a voucher as I was a loyal customer - no voucher ever sent. Avoid avoid avoid!!”

Helpful Report

Posted 2 years ago

“Warning: NEVER CHOOSE EDREAMS!! A BIG NO!! That's how they do fraud with thousands of people. These guys are the most fraudulent guys out there. I had booked my flight with eDreams a month ago, and they had cancelled saying there was some technical difficulty or some error in their system, and then they rebooked another flight, which got cancelled as well, due to which I had to miss my professional conference (it was a prestigious conference, and I never wanted to miss it as very few papers of very high quality get selected for that conference). I had such a big professional loss due to missing this flight. Moreover, my efforts to secure a refund have been met with continuous setbacks and misinformation. Initially, I was informed that the refund was processed to a card ending in 9225, which, as it turns out, was the card used by one of their representatives during the second booking attempt. However, the original booking was made using my card, ending in 4572. Despite receiving an official email from them confirming that I would get the refund, I have never gotten any refund amount. This issue persisted for over a month, with repeated assurances from customer care representatives leading nowhere. The lack of follow-up calls and concrete action on their part has only added to my frustration. The eDreams website has been developed to only trap customers where they would not have any option to actually chat with them live. These guys are really pathetic and have been doing this for many years. I am posting this honest review (I have all the proofs) to let others know how they engage in fraud with customers. I never want something like this to happen to anyone. NEVER EVER CHOOSE EDREAMS.”

Helpful Report

Posted 2 years ago

“Minus Stars would be more appropriate. Terrible client service. Excuses, excuses and excuses Been waiting over 3 years for a refund. Don’t use them!”

Helpful Report

Posted 2 years ago

“Worst experience ever. You cannot reach them, they do not response, terrible service.”

Helpful Report

Posted 2 years ago

“I've been waiting for a refund since the 23 September for a flight that was rescheduled with a connection that was less then an hour. Opodo has continually given me the same line that they are waiting on the airlines. It has been three months. They only get in contact with me from no reply emails and it's always generic. The customer service is based somewhere random. It takes ages to get on a call with a person and they just give the same response. They at no point have ever got in contact with me first and are doing little to get my refund.”

Opodo 1 star review on 15th December 2023

Helpful Report

Posted 2 years ago

“I booked a hotel in Paris via Opodo and once arrived the hotel did not have the reservation so I needed to make a new reservation directly at the hotel and a second payment. After rounds of emails and phone calls they claimed they do not have my reservation which was confirmed on my email and for which I have proof of payment to them. They are filling me around and they do not show any sign of customer care, ethical behaviour. It is a typically scam. I will now report it to Police.”

Helpful Report

Posted 2 years ago

“Trying to cancel subscription a nightmare. Difficult to speak with a real person, kept trying to take money after sending me an email to say yhey cancelled my subscription. This having jad to be done via automated phone system. . I have now finally managed to speak to someone, totally pushy found it very hard to get through to them that no matter what good ideal they offer I don't want it. Fingers crossed cancelled properly this time round. Still waiting for second confirmation email I was promised.”

Helpful Report

Posted 2 years ago

“Absolutely no customer service and I’m still waiting for my refund, since 3 years. Have now instructed a lawyer.”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,972 reviews