Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,590 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

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“Warning: NEVER CHOOSE EDREAMS!! A BIG NO!! That's how they do fraud with thousands of people. These guys are the most fraudulent guys out there. I had booked my flight with eDreams a month ago, and they had cancelled saying there was some technical difficulty or some error in their system, and then they rebooked another flight, which got cancelled as well, due to which I had to miss my professional conference (it was a prestigious conference, and I never wanted to miss it as very few papers of very high quality get selected for that conference). I had such a big professional loss due to missing this flight. Moreover, my efforts to secure a refund have been met with continuous setbacks and misinformation. Initially, I was informed that the refund was processed to a card ending in 9225, which, as it turns out, was the card used by one of their representatives during the second booking attempt. However, the original booking was made using my card, ending in 4572. Despite receiving an official email from them confirming that I would get the refund, I have never gotten any refund amount. This issue persisted for over a month, with repeated assurances from customer care representatives leading nowhere. The lack of follow-up calls and concrete action on their part has only added to my frustration. The eDreams website has been developed to only trap customers where they would not have any option to actually chat with them live. These guys are really pathetic and have been doing this for many years. I am posting this honest review (I have all the proofs) to let others know how they engage in fraud with customers. I never want something like this to happen to anyone. NEVER EVER CHOOSE EDREAMS.”