ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,212 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased as a Christmas gift. Upon receiving I inspected and immediately noticed the temp setting switch on the front below the shoulder is sewn in very crooked. Seems as though is product is a slight irregular. Not pleased, especially as a gift. JD”

Helpful Report

Posted 1 year ago

Hi Jeffrey, thank you for your review. We have forwarded your review to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I ordered a pair of slippers and now believe they have been lost during delivery. I was very disappointed to see that the same pair of slippers is now selling for $10.00 less than what I paid for them one week ago. So far, I'm very disappointed.”

Helpful Report

Posted 1 year ago

Hi Linda, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.

Posted 1 year ago

“Best Heated Vest on the market for the price. Comfort and always DEPENDABLE.”

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Posted 1 year ago

“I love my heated jacket. I wear at work since it so cold in there. It great to take the pups outside too.”

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Posted 1 year ago

“I appreciate the quick and friendly response in replacing my battery. Harold was so friendly and always helpful. I give him a 20 out of 10. So grateful as I just purchased as additional vest for a family member knowing I have chosen the best brand with the best customer service!”

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Posted 1 year ago

“Love my best. Spare batteries are a little pricey.”

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Posted 1 year ago

“This is the second Ororo heated vested that I have purchased. As an equestrian, I am outdoors much of the winter months and w/ the vest, I no longer need to wear bulky coats to keep me warm. I highly recommend the women's Ororo vest.”

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Posted 1 year ago

“The service is top notch! Packaged amazingly well! This is a Christmas gift for my wife and I'm sure she'll be impressed!!”

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Posted 1 year ago

“Another well made product by my favorite heated apparel brand!!”

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Posted 1 year ago

“Ororo website has no peer. It is outstanding! The website is well organized and for customers it is easy to find products. Most amazing was when I left a voicemail, I got a call back, too! Just charged up the vest, but we live in Carlsbad, CA, where our temperature today is in the low sixties but the test will be in January when I'm skiing in 20 degree weather.”

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Posted 1 year ago

“Easy purchase....Product as good as advertised! Good packaging...easy instructions”

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Posted 1 year ago

“Awesome quality, awesome service!!!!”

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Posted 1 year ago

“Easy to work thru there online store to pick what your needs are. We bought 2 vest from the outlet open box store this time around and are very happy with both vest.”

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Posted 1 year ago

“My order was packed and shipped on time, and the slippers will make a great presents 🎁 for my family. They look nice and warm for their feet.”

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Posted 1 year ago

“I ordered a small in this coat but a medium was delivered. It was an open box order but the description said every open box order is inspected and this obviously was not and now I can’t return it. The size runs very big. I love ororo products but I am very unsatisfied with this purchase since I can’t exchange itt. I wouldn’t have ordered it if I know there was a possibility of the wrong size being delivered.”

Helpful Report

Posted 1 year ago

Hi Jenny, thank you for your review. One of our customer service specialists will get in touch with you and assist you further. Please don't worry, we will help you resolve this.

Posted 1 year ago

“Open box items look like they are brand new. Half off standard pricing. If the hold up, I'm going to be ecstatic! They do run small so go up in size or try on in a store before ordering online.”

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Posted 1 year ago

“Easy to order, Very quick delivery. Good tracking information. Just in time for football playoffs”

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Posted 1 year ago

“It hasn't arrived .....ask me later”

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Posted 1 year ago

Hi Kelcey, thank you for your review. It is noticed that your package has been delivered to you already. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“Wish I knew it runs small.”

Helpful Report

Posted 1 year ago

Hi Maureen, thank you for your review. We have forwarded your review to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“sent wrong coat/wrong size”

Helpful Report

Posted 1 year ago

Hi Joe, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that you have submitted a return request on our return center. We will process the refund within 3 business days of receiving the return shipment. Please feel free to contact us at support@ororowear.com if you need any other assistance.

Posted 1 year ago

ororowear.com is rated 4.2 based on 3,212 reviews