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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Easy transaction. Ordered a vest online and it was delivered within a week.
Helpful Report
Posted 1 year ago
I got a vest for my bday gift. Loved it so much I’m bought one jacket for myself and gifting some apparel to my family n friends
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Posted 1 year ago
Wifey loves her new heated vest. Have been going through the battery pack fast enough that we ordered another. Looking at other colors now. Was a great birthday gift!
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Posted 1 year ago
Big fan of your products I ordered the heated socks. Came with 2 batteries as a promotion. Received the batteries have not received the socks.
Helpful Report
Posted 1 year ago
Hi Mark, thank you for your review. Please allow us to explain that your package has been shipped in two packages. The socks are in transit and will be delivered soon. We appreciate your understanding and patience in this matter. If you have any other questions, feel free to drop us a message at support@ororowear.com.
Posted 1 year ago
it was easy to find what I needed
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Posted 1 year ago
I was amazed at how little the woman I spoke to knew about your products. She was completely ignorant about the batteries.
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Posted 1 year ago
Hi Steven, I am sorry to know our phone service does not meet your expectations. If you have any questions about batteries, welcome to drop us email at support@ororowear.com. Our product specialist will try our best to assist you further.
Posted 1 year ago
I ordered a med . and got a xs not happy
Helpful Report
Posted 1 year ago
Hello James, thank you for your purchase. Upon checking, the vest you purchased is XS, not MED. So we sent the correct item. And our customer representative is helping with your exchange. If you need any further help, welcome to email us at support@ororowear.com.
Posted 1 year ago
Very easy to navigate site
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Posted 1 year ago
ORORO produces highly effective products. My vest warms up my life to a new level of cold weather comfort. Gone are the chills and shivers. Their customer relations team is tops. I had an issue and ORORO resolved it quickly and completely. It is a good company with great products.
Helpful Report
Posted 1 year ago
Hard to review my purchase when I only got my sock batteries.
Helpful Report
Posted 1 year ago
Hello Terri, thank you for your review, and we apologize for the unpleasant shopping experience. Please allow me to explain that the socks are shipped in a separate package. Our customer service representative has reached out to you and will provide more info. We will keep following up until all is set. We appreciate your understanding and patience in this matter.
Posted 1 year ago
My order was delivered within four days of placing the order. The heated vest is fantastic.
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Posted 1 year ago
I'm going to Yellowstone in winter to do some photography. I needed the warming gloves as temps can get to -40! The flip up mittens will be perfect for when I need to work my camera! I also previously bought a vest for winter agility competitions with my dogs and my trip to Alaska.
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Posted 1 year ago
You guys are great I tell all my friends to buy from you I put it on a Facebook ad that sells other heated coats to buy yours because I can get into NFL stadiums with them Just wish I would of remember my coupon for free shipping Thanks for keeping me warm 😊
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Posted 1 year ago
Had to return a defective battery. Would have given five stars however I had to pay a $10 shipping fee for something that I did not cause.
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Posted 1 year ago
Customer service was excellent to work with.
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Posted 1 year ago
Excellent experience. Website easy to use. Info about gloves I bought helpful and easy to understand. Product arrived quickly, fits and is quality. I also have a vest, a jacket which I love. Last year I bought a pair of gloves which I like but for some reason dont keep up with the cold.
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Posted 1 year ago
Wonderful customer service!!! A great product... ororo heated apparel is for every season... even in summer air conditioning... and all the coler months... i love knowing i can get toasty whenever i need... thank you
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Posted 1 year ago
I researched Ororo for a while and just recently purchased a vest. The order processing was easy. The vest was delivered quickly and I love it!! Highly recommend this product.
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Posted 1 year ago
The battery arrived, it charged, I put it in my vest, it worked--what more is there to say? :-)
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Posted 1 year ago
Loved the fit of the vest, but for the price, the battery (brand new) only lasted 3.5 hours on high. Not nearly long enough for a football game. You’d think for the steep cost, it would last a lot longer
Helpful Report
Posted 1 year ago
Hi Monica, thank you for your review. We have forwarded your review to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews