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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
The customer service response time was EXCELLENT They truly stand by their products and make it so easy and efficienct to trouble shoot any issues STELLAR EXPERIENCE with ORORO
Helpful Report
Posted 1 year ago
ororo products are fantastic - I have ordered them for my entire team at www.Nonaste.com - We love them and it is actually pretty funny to see the team on video calls all wearing them to stay toasty on our calls. Thanks for building great products. Andy V. Founder/CEO Nonaste
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Posted 1 year ago
Jacket is comfortable but battery life and recharging time are an issue. Had to purchase another battery
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Posted 1 year ago
Hi Russ, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
Posted 1 year ago
Love it. Fits well, size medium. I usually wear ladies medium.
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Posted 1 year ago
I purchased a different name brand for Christmas andas a gift for someone. I returned it. I love the looks,features and the fit of this. I received one like from my son years ago and it's looks like brand new.
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Posted 1 year ago
I wish the battery lasted longer. I also wish kid sizes were available. We ended up getting an adult XS for my son that works but it would be too big for my younger kids. More kids in school are asking for them. Great for recess and out door rinks.
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Posted 1 year ago
I like my vest though I did find it ran a bit small per the measurements. I love love love the heated option and pockets but the time for my battery pack had never reached what it says for the three levels, hence the 4 out of 5 above.
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Posted 1 year ago
Luke, with customer service, was very helpful in getting me a replacement battery for my vest! He responded promptly and ensured I got what I needed.
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Posted 1 year ago
Customer service responded quickly and answered all my questions. Everyone I spoke with on the phone was patient, helpful and understanding of my needs. I would recommend your products to anyone interested in being more comfortable in the cold.
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Posted 1 year ago
I have heated gloves, a heated vest, a heated vest coat, and a heated vest parka. I absolutely love the Ororo brand but for some reason, my heated vest jacket would no longer heat up. I’ve had it for years. I contacted Ororo customer service and I cannot tell you how happy I am with their customer service. They completely replaced my old five-year-old heated vest with a new one I have never worked with a company that provides such excellent customer service. Their products are amazing. I love my best.. Everybody loves it and I’ve bought several other ones for everybody in my family. it’s the best thank you.
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Posted 1 year ago
I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.
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Posted 1 year ago
Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)
Posted 1 year ago
Purchased a for my mother-in-law; she loves it and perfectly sized!!
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Posted 1 year ago
Ororo has a quality product and the company delivers first rate service. I, without hesitation, recommend their products and the company!
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Posted 1 year ago
I bought the vest and battery together. The vest worked great but the I tried to charge the battery from it took around 8 hours. However ororo customer service was really workable and sent me a new one and it has been working great for me.
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Posted 1 year ago
A little snug but the warmth out weighs The snug fit. won't be able to wear a hoodie underneath of it.
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Posted 1 year ago
Nice and warm! Perfect for the ice rinks!🏒
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Posted 1 year ago
Excellent customer service. Very responsive. Products are good and well made.
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Posted 1 year ago
I am extremely impressed with the assistance that I received from Karen. She quickly answered my inquiry and greased the skids so that my return and reorder were processed in the least amount of time. Was so impressed that I proceeded to order a vest for myself Thanks for such competent and friendly assistance Tom Patterson
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Posted 1 year ago
CUSTUMER SERVICE WAS VERY HELPFUL. I WAS DEALING WITH CANNY ABOUT AN ISSUE I WAS HAVING AND SHE WAS AWESOME! THANK YOU CANNY
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Posted 1 year ago
Ordered these to replace one of original ones. Lasted only 3 months would not charge. So far the are working fine.
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Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews