ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,876 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,876 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company has sent two defective vests, shipped un-requested products to me, and ghosted me, rather than rightfully give my wife her refund for the vest she tried to get me. Whole process gave me time to think about how dumb this idea is. Relying on battery power for cold protection is a terrible idea. If it dies unexpectedly you could get hurt. Anyway yeah, this has been the WORST customer service experience in my life.”

Helpful Report

Posted 1 year ago

Hi Scott, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“I am still waiting for a email from Customer Service regarding where I’m supposed to send this picture. I do not have an email address to send it to until I get that and get a new jacket because the first one didn’t work. I cannot write a proper review”

Helpful Report

Posted 1 year ago

Hi Frank, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Takes the chill out of drafty rooms Would like faster charging and longer lasting batteries.”

Helpful Report

Posted 1 year ago

“I sent a message though the website about a sweater the we have that the power button does not work on. I got zero response. My family has multiple pieces, from Ororo and I have even purchased them from some of the employees that work for my company because I believed you have a superior product. Maybe the product is good, but the customer service is not.”

Helpful Report

Posted 1 year ago

Hi Jeremy, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Gifted my adult son the jacket for Christmas. It had defective zippers on both sides. I called and they asked to return it. Four days after return sent we received the replacement. The jacket is very well made and looks nice. The hood makes it really nice. The customer service is very good. T”

Helpful Report

Posted 1 year ago

“You won't be disappointed!! Great, warm coat...heaters are cozy...battery has a great time limit, but to be safe if you're planning on using for extended time, purchase a second battery”

Helpful Report

Posted 1 year ago

“No problem with the merchandise at all. I ordered a replacement vest battery, as the vests battery was lost. The battery should’ve come with the charging cord. It didn’t. So I had to get it separately after the battery was received Batteries should come with a charging cord. .”

Helpful Report

Posted 1 year ago

Hi Alvin, thank you for your review. Sorry for the unhappy shopping experience. Upon checking, the item you ordered is our Mini 5K Battery (battery only) so it won't come with a charging cable. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I bought this my husband to wear in his cold office and he loves it! It's a good hoodie to wear with and without the heating element. The only thing to make it better would be heated pockets.”

Helpful Report

Posted 1 year ago

“Very helpful with a replacement. Gave a step by step instructions for the replacement process.”

Helpful Report

Posted 1 year ago

“He enjoyed wearing it!”

Helpful Report

Posted 1 year ago

“My second set, the leather pair is much warmer than the original pair I purchase. Highly recommend”

Helpful Report

Posted 1 year ago

“Anchorage Gloves. Gloves are warm, and work very well at -4 degrees F. (coldest temp tried yet) with full heat. Also warm without any heat at 25 degrees F. Customer service is also excellent, very responsive. Had to exchange for a larger size, and had a return label from them within 2 hours of my request, notification when they received the returned gloves, and a new larger size received by me withinin one week of my initial request. The sizing chart to determine hand size for the gloves is way, way off - toss it out. My hand palm circumference is just under 8.5 inches (measured both hands multiple times before ordering), which is borderline small/medium according to the chart. Had to return the mediums (8.5 - 9.1 inches), and even the large size (9.1 - 9.6 in.) is tight, can't completely close my hand, and feeling the tightness when holding a hiking pole. Hard to believe that a glove's hand circumference over an inch larger than my hand is still too small. The gloves are also difficult to put on with the batteries installed. The area of the glove located at the elastic wrist area at the top of the battery is too narrrow for the hand to pass through (backhand strap completely loosened). No problem putting on the gloves if the gloves are put on without the batteries installed. Despite the sizing problems, they're so warm I'll keep these, and use them just for the colder days. Hopefully they'll loosen up a little more over time.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I love the Women's Heated Thermolite® Parka, it is warm without turning on the heat and very comfortable in the coldest temperatures with the heat on. I love the inner stretch storm cuff, keep the sleeves in place and the cold out. It was a great choice for me!!!”

Helpful Report

Posted 1 year ago

“Warmth, style and your little secret is what i experienced when purchasing the heated vest..have been an advocate to family and friends who ask me anout the light”

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Posted 1 year ago

“I LOVE Ororo products!!!❤️❤️❤️❤️ I have a vest a jacket a hoodie and now a raincoat!”

Helpful Report

Posted 1 year ago

“Plastic connector between seat and back cushion broke on the first use of heated stadium seat. User is not overweight - item unusable as is.”

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Posted 1 year ago

Hi Mary, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact our support team at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I ordered a heated vest. It was too small. The sorority team stays on top of it and were very helpful I really like me new vest that fits properly.”

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Posted 1 year ago

“The cuff on the gloves are too small to fit over my jacket and too big to fit under. I will send them back. Quality is very good, they just don’t seem to work for what I need.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 year ago

“Short battery life. Could not keep my hands warm at max level at 20* F”

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Posted 1 year ago

Hi Ken, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“I have the dual-zoned jacket and love the extra warmth I am getting on my arms. Even without the heat on, the jacket is nice and toasty and the hood is quite useful. I also like that I can zip it off if I want to. Have found the jacket to be of high quality and nice construction. The customer service folks are very helpful and very responsive.”

Helpful Report

Posted 1 year ago

ororowear.com is rated 4.2 based on 2,876 reviews