ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,211 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luke, with customer service, was very helpful in getting me a replacement battery for my vest! He responded promptly and ensured I got what I needed.”

Helpful Report

Posted 1 year ago

“Customer service responded quickly and answered all my questions. Everyone I spoke with on the phone was patient, helpful and understanding of my needs. I would recommend your products to anyone interested in being more comfortable in the cold.”

Helpful Report

Posted 1 year ago

“I have heated gloves, a heated vest, a heated vest coat, and a heated vest parka. I absolutely love the Ororo brand but for some reason, my heated vest jacket would no longer heat up. I’ve had it for years. I contacted Ororo customer service and I cannot tell you how happy I am with their customer service. They completely replaced my old five-year-old heated vest with a new one I have never worked with a company that provides such excellent customer service. Their products are amazing. I love my best.. Everybody loves it and I’ve bought several other ones for everybody in my family. it’s the best thank you.”

Helpful Report

Posted 1 year ago

“I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.”

Helpful Report

Posted 1 year ago

Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)

Posted 1 year ago

“Purchased a for my mother-in-law; she loves it and perfectly sized!!”

Helpful Report

Posted 1 year ago

“Ororo has a quality product and the company delivers first rate service. I, without hesitation, recommend their products and the company!”

Helpful Report

Posted 1 year ago

“I bought the vest and battery together. The vest worked great but the I tried to charge the battery from it took around 8 hours. However ororo customer service was really workable and sent me a new one and it has been working great for me.”

Helpful Report

Posted 1 year ago

“A little snug but the warmth out weighs The snug fit. won't be able to wear a hoodie underneath of it.”

Helpful Report

Posted 1 year ago

“Nice and warm! Perfect for the ice rinks!🏒”

Helpful Report

Posted 1 year ago

“Excellent customer service. Very responsive. Products are good and well made.”

Helpful Report

Posted 1 year ago

“I am extremely impressed with the assistance that I received from Karen. She quickly answered my inquiry and greased the skids so that my return and reorder were processed in the least amount of time. Was so impressed that I proceeded to order a vest for myself Thanks for such competent and friendly assistance Tom Patterson”

Helpful Report

Posted 1 year ago

“CUSTUMER SERVICE WAS VERY HELPFUL. I WAS DEALING WITH CANNY ABOUT AN ISSUE I WAS HAVING AND SHE WAS AWESOME! THANK YOU CANNY”

Helpful Report

Posted 1 year ago

“Ordered these to replace one of original ones. Lasted only 3 months would not charge. So far the are working fine.”

Helpful Report

Posted 1 year ago

“Loved the golf jacket!! Ordered the vest for a birthday present for a friend. Great quality and fit.”

Helpful Report

Posted 1 year ago

“Not good customer service. Returns and exchanges difficult and costly. Not worth it”

Helpful Report

Posted 1 year ago

Hi Todd, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“The communication with customer service was the gold standard. Lavinia was a great help. Thanks again”

Helpful Report

Posted 1 year ago

“Very good product But t does what is said”

Helpful Report

Posted 1 year ago

“Customer service AWSOME. Needed to exchange jacket for a different size. Issue resolved and waiting on exchange now.”

Helpful Report

Posted 1 year ago

“My fingers did not get cold during the last two 15 degree F. snow removal from my driveway & sidewalks. However, the mitten cuffs were too small to fit over my coat cuffs so my hands could not get all the way into the mittens. But they did not get cold. Also, the connections could be ramped up in quality. But they worked. The main thing is that my fingers did not freeze during snow removal and that was what I was hoping for.”

Helpful Report

Posted 1 year ago

“We are very pleased with my wife's Ororo heated vest because it is a well tailored garment, warm and looks great. And...a loud shout out with kudos to their customer service department for their prompt attention and follow through with my questions and concerns. They are user friendly, good listeners and stand behind their product...just fantastic service!. This was the best Christmas gift of 2024 and our entire family will be customers going forward.”

Helpful Report

Posted 1 year ago

ororowear.com is rated 4.2 based on 3,211 reviews