ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,211 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 4 for different people. Had to return 2 as they were too small. Still waiting for refund before i order replacements.”

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Posted 1 year ago

Hi there, thank you for your review. We are sorry if it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 1 year ago

“Ordered women's heated vest. Had some trouble with the battery needing over a day to charge. Customer service was five-star. Returning the defective battery was made very easy. Got replacement battery, shipped with consideration of my schedule so that it would arrive when it worked best for me. I was sent a replacement charger as well. Now everything works perfectly. Would buy from them again. Can't say enough about what a joy it is to buy from and work with a company with such respect for its customers. Thank you!”

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Posted 1 year ago

“Bought my wife a jacket 2 years ago for Christmas and she love it. This year we got our daughter on for Christmas and she love it. So I decided to get the vest and it’s amazing the heat on the neck is the best part..”

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Posted 1 year ago

“Love the heated neck on the classic vest”

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Posted 1 year ago

“Great product, I use on cooler golf mornings. All us ladies like Orono the best! It the best quality out there wonderful customer service”

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Posted 1 year ago

“Since I always seem to be cold, my heated vest has been wonderful. I love the fit of the more feminine chevron style - and so do those who have seen it on me. I wanted to wear it a few times before responding as I had 2 concerns: was the back heating as well as the shoulder and pockets, and was the battery working properly? The back still feels cooler to me and that may be because it fits less snug to my body. Possibly consider making a larger heat pad for the lower back. I’m still seeing if the batteries are ok. One seems to plug in better than the other, and I want to test each for how long they last. A few more wears to check them out. Thank you for helping to keep me warm 😊”

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Posted 1 year ago

“use it all the time, work, outings, and sometimes even indoors.”

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Posted 1 year ago

“great mitten construction bad battery life one and a half 1.5hrs. on meduim setting not great for a day of skiing”

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Posted 1 year ago

Hi Jeffrey, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“Excellent service! Product worked very well.”

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Posted 1 year ago

“Vest is nice and works well”

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Posted 1 year ago

“I just got my Ororo down jacket and have worn it twice. So far I love it and it keeps me warm and I only hope is that it continues to do so without any problems.”

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Posted 1 year ago

“Ordered battery for heated vest had within a week.”

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Posted 1 year ago

“vest is a blessing in the subzero temps in chiago this winter.”

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Posted 1 year ago

“Wife uses the heated vest occasionally for work and accidentally dropped the battery and would no longer charge. Order a replacement and it was shipped quickly. My wife was pleasantly surprised.”

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Posted 1 year ago

“Kind and professional. Thank you.”

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Posted 1 year ago

“This is the best coat I have ever owned. I recommend it / show it to all my friends and relatives”

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Posted 1 year ago

“We had the best customer service experience! Thank you Ororo, you have a customer for life!”

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Posted 1 year ago

“excellent product with great packaging and instructions”

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Posted 1 year ago

“I work in a warehouse building with no heater or insulation. This jacket is amazing, even on the low setting. It keeps me warm early in the morning in my office and while I'm out and about outdoors driving a golf cart. 5 stars all the way. Would highly recommend!”

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Posted 1 year ago

“I bought these for my wife. She has Raynaud's and loves how they heat throughout each of the glove fingers! They work well and the batteries last sufficiently for outdoor activity!”

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Posted 1 year ago

ororowear.com is rated 4.2 based on 3,211 reviews