ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,209 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fits comfortably. Warms appropriately”

Helpful Report

Posted 10 months ago

“Wanted to try you company since some friends have your products but was unable to exchange the vest for a smaller size. I would never recommend your company since I have no idea of the quality.”

Helpful Report

Posted 10 months ago

Hi Susan, we’re truly sorry for the disappointment and understand how frustrating it must be. Our open-box items are not eligible for exchanges or returns, as clearly noted on the product page. However, brand new, unworn items with tags can be returned or exchanged within 30 days, and for Toasty Club Members, our holiday return window is extended until January 15th, 2026. We truly appreciate your feedback and hope you’ll consider giving ororo another try in the future.

Posted 10 months ago

“Ordered the jacket and was excited to try it out. The back part is not really heating up , wish it would get as warm as my vest. Love the color, outside material so soft.”

Helpful Report

Posted 10 months ago

“This vest is the 3rd product I've bought from orroro. I have a coat and a jacket that already wore the zipper out. This vest is to replace the jacket. It is my favorite product yet! I love that the neck is heated and the pockets. I'm very happy with my purchase.”

Helpful Report

Posted 10 months ago

Hi Jayson, thank you for your fantastic review! We're delighted to hear that the vest has become your favorite product and that you’re enjoying the heated neck and pockets. We truly appreciate your support and are glad to have you as a loyal customer.

Posted 10 months ago

“I have purchased three vests for my family. very happy. Waiting now for a refund on one vest as my wife purchased it without telling me. Ozoro is working on refund. (Do not need two) and I would highly recommend this company for quality and company support.”

Helpful Report

Posted 10 months ago

Hi George, thank you so much for your positive review! We’re thrilled to hear that you and your family are enjoying the vests. We understand the mix-up with the refund and appreciate your patience as we work to resolve it. Your recommendation means a lot to us!

Posted 10 months ago

“Only moderately happy with my fleece vest. Shipping and delivery was on time. Liked fit and quality of the garment. Heating levels are anemic and my vest loses power before my gold round ends. Probably would not purchase again for the price asked.”

Helpful Report

Posted 10 months ago

Hi Virgil, we’re really sorry to hear that the heating performance didn’t meet your expectations — we completely understand your disappointment. Our customer service team will reach out to you shortly to help troubleshoot the battery and heating function to make sure everything is working properly. Thank you for sharing your experience and for giving ororo a try.

Posted 10 months ago

“Buddyyyy!!! If I knew how good the 7k battery was, I would’ve bought it right from the start!”

Helpful Report

Posted 10 months ago

“This sweater is so soft and warm! It's my new go-to sweater for this season. I'm on the taller side as a woman and purchased a medium, and that was perfect for an oversized GenZ look on me. Definitley size down if you want it more fitted.”

Helpful Report

Posted 10 months ago

Hi there! Thank you for your amazing review! We’re so glad to hear that you love the softness and warmth of your new sweater! It sounds fantastic on you with that oversized look. Thanks for the helpful sizing tip as well! Enjoy your cozy season ahead!

Posted 10 months ago

“Love my coat so much I bought one for my husband and a sweatshirt for my self. If you’re wondering if you’d like, you will”

Helpful Report

Posted 10 months ago

“Shipping was very quick on this order. Quality, style, comfort are nice. The only thing that I can see that needs improvement if possible is the size or shape of the batteries.”

Helpful Report

Posted 10 months ago

“Great jacket material very durable!”

Helpful Report

Posted 10 months ago

“I love my new battery.”

Helpful Report

Posted 10 months ago

“I can't really give a review yet. Have not been cold enough to use them yet. They did come in a timely manner.”

Helpful Report

Posted 10 months ago

Hi Mark, thank you for your review! We appreciate your feedback and are glad to hear your order arrived on time. We hope you get the chance to try out the products soon and that they perform to your expectations when the colder weather hits. If you have any questions or need assistance, feel free to reach out!

Posted 10 months ago

“Very poor quality; just a piece of felt w a battery in a pouch that is too small; it never warmed up even after 10 minutes waste of money”

Helpful Report

Posted 10 months ago

Hi Julie, we’re truly sorry to hear that the product didn’t meet your expectations — we completely understand how disappointing that must be. Our customer service team will reach out to you shortly to help troubleshoot the heating issue and ensure everything is working as it should. Thank you for your patience.

Posted 10 months ago

“Very happy with my new fleece! I wore it to walk the dogs and it was very warm. Fit is a little loose but that works well if you need another top underwear. Customer Service was very helpful.”

Helpful Report

Posted 10 months ago

“I still have not received my money back from my return and it has been a week since they got it.”

Helpful Report

Posted 10 months ago

Hi Victoria, we’re truly sorry for the delay with your refund — we completely understand how frustrating that must be. Our customer service team is expediting the process to make sure your refund is issued as soon as possible. Thank you for your patience and understanding.

Posted 10 months ago

“Love it love it”

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Posted 10 months ago

“Sizes run small.”

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Posted 10 months ago

Hi Barbara. We’re sorry to hear that the sizing felt smaller than expected. We’ll share your comments with our product development team to help improve the accuracy of our size guide and ensure a better fit in future designs. Thank you for sharing your feedback.

Posted 10 months ago

“It is not warming. I bought the most expensive jacket but it doesnt give enough heat.”

Helpful Report

Posted 10 months ago

Hi Joey, we’re truly sorry to hear that the jacket didn’t feel warm enough — we completely understand your disappointment. Please kindly note that heat perception can vary depending on personal sensitivity and layering, but we’ll share your feedback with our product development team to further enhance the warmth and performance in future designs.

Posted 10 months ago

“Great fit. Super warm. Highly recommend.”

Helpful Report

Posted 10 months ago

ororowear.com is rated 4.2 based on 3,209 reviews