ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,209 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product its so far nice quality and is warm.”

Helpful Report

Posted 10 months ago

“Much too expensive”

Helpful Report

Posted 10 months ago

Hi there, thank you for your review, and we completely understand your concerns about the cost. Our batteries are designed with premium materials and advanced safety features like LG cells and go through rigorous testing, holding UL and CE safety certifications to ensure reliable performance and long-term durability, which contributes to the overall price. We truly appreciate your understanding as we continue striving to provide high-quality, safe products.

Posted 10 months ago

“Sizes are off.”

Helpful Report

Posted 10 months ago

Hi Tammy, we’ve extended our holiday return period — BRAND NEW and UNWORN items with tags are now eligible for return or exchange through January 15th, 2026. You can find full details here: https://www.ororowear.com/pages/returns-exchanges. Don’t hesitate to reach out if you have any other questions. Thank you for your patience.

Posted 10 months ago

“Our Oder was quickly filled with no issues.”

Helpful Report

Posted 10 months ago

“I have purchased several items from Ororo, and love them all! Dependable, well made and great looking clothing. Great for hunting, or just being outside in the cold Northeast!”

Helpful Report

Posted 10 months ago

“Love the jacket. Works great. My only thing is that on the left i side pocket is a hole in the seam so I want be putting anything heavy or small in there.”

Helpful Report

Posted 10 months ago

Hi Salina, thank you so much for your kind words about the jacket — we’re glad to hear it’s working great for you. We’re sorry to learn about the issue with the pocket seam. Our customer service team will reach out to you shortly to help resolve this. Thank you for your understanding.

Posted 10 months ago

“I have been wearing Ororo before it was cool, I have all of the things, including the socks. It was time for a new vest, shipping was fast, colors are great. My only complaint is the latest vest I ordered was a European small which is smaller than the American small. Super snug.”

Helpful Report

Posted 10 months ago

Hi Charlie, thank you for being such a longtime ororo supporter — we truly appreciate your loyalty! We’re sorry to hear that the new vest feels smaller than expected. Please kindly check the size guide on the product page before purchasing, as sizing can vary slightly between regions or styles. If the vest is still in new condition, you’re welcome to take advantage of our 30-day return or exchange policy to get a more comfortable fit. If you have any other questions about sizing or the exchange process, feel free to reach out!

Posted 10 months ago

“Lovely vest super warm wonderful purchase”

Helpful Report

Posted 10 months ago

“The websight is easy to navigate to find what you need. The hoodie I got is great, it is warm and plush before you turn the heat on.”

Helpful Report

Posted 10 months ago

“I've been with Ororo since their very first heated vest, 10 years ago. It still works and is in very good condition. I've since bought at least one each of most everything they make. What a game changer for me as I'm outside all day, now I can handle the cold. Quality products and excellent customer service. Bonus, I received a surprise 10 year anniversary gift, a heated scarf, which I didn't already have! Thank you Ororo!”

Helpful Report

Posted 10 months ago

Hi Andrea! We’re so happy to hear that you’ve been a loyal Ororo fan for a decade! It’s wonderful to know our products have made such a positive impact on your outdoor experience. Thank you for being such a part of our journey and for your kind words about our products and customer service. Hope you enjoyed the surprise anniversary gift!

Posted 10 months ago

“Battery takes a long time to charge and doesn’t hold a charge very long.”

Helpful Report

Posted 10 months ago

Hi Sarah, we’re sorry to hear the battery didn’t meet your expectations. The battery charging time is about four hours when using a 5V/3A charger, as stated on our product page. We understand this may feel longer than expected, but it ensures a full and safe charge. Our customer service team is already in touch with you to help troubleshoot and make sure your battery is functioning properly. Thanks for your patience.

Posted 10 months ago

“my wife really loves it”

Helpful Report

Posted 10 months ago

“Jacket is very comfortable and provides ample warmth through the few heat coil patches. Whether it was the intent or not, I feel it is slightly oversized being a bit big in the body, especially bowing out some toward the back of the jacket around the hips, and the cuffs at the hands are long and very wide open. As stated, some of this may be due to accounting for layering underneath, but with a heated jacket my assumption is that it should be less necessary to wear multiple layers under the coat. So no complaints about the jacket, specifically, nor about its effectiveness, but want to call out the extra roominess in case that's a consideration for others when looking to puchase.”

Helpful Report

Posted 10 months ago

Hi Paul! Thank you for your thoughtful review. We're glad to hear that you find the jacket comfortable and effective. We appreciate your comments about the fit and size—it’s always helpful to know how our designs can better serve our customers. Your feedback is invaluable as it helps others make informed choices. Thank you for being part of the Ororo family!

Posted 10 months ago

“I love my jacket this my second one I would tell everyone they need to get one they keep you warm real good”

Helpful Report

Posted 10 months ago

“Excellent quality and fit. I ordered a vest and it is very warm. Customer service was prompt with a response to my question and very helpful. Will definitely recommend and buy from this company again.”

Helpful Report

Posted 10 months ago

Hi Hilary! We're thrilled to hear you’re enjoying the warmth and fit of your vest! Thank you for your kind words about our customer service; we always strive to provide prompt and helpful support. We’re grateful for your recommendation and look forward to serving you again in the future!

Posted 10 months ago

“Sweat shirt is very good quality. Bought larger battery but only lasts 1/2 hour”

Helpful Report

Posted 10 months ago

Hi David, we’re glad to hear you’re satisfied with the sweatshirt’s quality, but we’re sorry to learn that the battery isn’t lasting as expected. Our customer service team will reach out to you shortly to help troubleshoot the issue and ensure your battery is performing properly.

Posted 10 months ago

“Works as advertised.”

Helpful Report

Posted 10 months ago

“This is an excellent vest. I've had it for a week now and I love it. I wear it every day; the charge will last about 8 hours on low. I usually only have it on coming and going from work, but one day the office was cold so I used it all day. Highly recommend.”

Helpful Report

Posted 10 months ago

Hi Linda! We're so glad to hear that you're loving your vest and getting daily use out of it! It's great to see how it keeps you warm during that chilly office day. Thank you for your high recommendation and for being part of our Ororo community!

Posted 10 months ago

“I like the fit and heat locations. I would like to see fleece pockets and fleece at the zipper end. I thought of returning as I do not like getting scratched by the zipper at my neck/chin”

Helpful Report

Posted 10 months ago

Hi Juley, thank you so much for sharing your feedback. We’re glad to hear you like the fit and heat placement, but we’re truly sorry the zipper design caused some discomfort. Your suggestions are very helpful, and we’ll make sure to share your comments with our product development team for future improvements.

Posted 10 months ago

“A well made piece of outerwear. My wife loves it. It performs as advertised, it keeps her warm!”

Helpful Report

Posted 10 months ago

ororowear.com is rated 4.2 based on 3,209 reviews