Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars really. I found the whole process very stressful. No up to date tracking, uninformed staff, and a live chat that went dead because the system went down. Paid for next day and it took 3 days. Won’t use again. Bad management. They even told me my parcel showed as not collected when it had been.”

Helpful Report

Posted 4 years ago

“Utterly dreadful in every conceivable way. If you don’t want your parcel to get there just use Parce2Go. Took 4 months of emails and messing around only to say my item (lost in transit) wasn't covered by the worthless insurance I paid for as I didn't read the small print. Complete contempt for ther customers.. I will never use them again..”

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Posted 4 years ago

“The lost my parcel and after 5 months of contacting them I found the reason they haven't found it is they weren't even investigating it's loss. Then when I pointed out to the agent I'd been lied to repeatedly about them investigating it, he tried to gaslight me saying that wasn't what the other agent were saying. I wouldn't trust them with anything.”

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Posted 4 years ago

“sent 2 parcels 1 was next day delivery it took 3 days . other one sent but not recieved after 5 weeks . sent claim in no refund for either parcel insure parcel told to prove that second hand lego was worth £20 , impossible , still awiting refund carriers were both hermes , thay dont want to know because it was done through parcels2 go both companies are rip off merchants”

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Posted 4 years ago

“Totally shambolic from the service received to customer service my daughter sent it to Spain still waiting on the parcel it got lost and is now on its way back to Scotland supposedly tried to deliver twice we were in both days funny enough no calling card left”

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Posted 4 years ago

“This company are apalling. I know I should have reviewed them before using, my error. They have failed to deliver an expensive package and will not help me. Any obstruction is thrown in your way through live chat and they just use stock answers why delaying you. Please be aware 'DO NOT USE' justified reasons.”

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Posted 4 years ago

“f I can give this company Zero I would. They stole my parcel. The only information I could see was that it cost picked up by the courier guy for delivery. IT NEVER GOT DELIVERED. NOT UPDATE NOTHING!!! THE SADDEST DAY OF MY LIFE. THE WORST EXPERIENCE OF MY LIFE. PLEASE DON'T USE THEM. MY PARCEL NEVER GOT DELIVERED WITHIN LONDON, JIST AND 6MILES APART. FRAUD!!! AVOID THEM P2G75550115”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Avoid at all costs lying thieves”

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Posted 4 years ago

“Paid for 24 hour delivery and insurance. The very heavy package disappeared and the usual 14 days while " investigating ".It is now over a month and still no word. I believe this company is run by criminals and a large portion of consignments are siphoned off the delay allows auctions to dispose of the booty! There has been documentary proof of this practice within this industry. Have nothing to do with this bunch of bandits. Item never delivered.”

Helpful Report

Posted 4 years ago

“Your driver picked my properly labelled parcel up from my FRIENDS house .Gave him a paper receipt from Hermes saying 1picked up .Next got a message from Hermes saying "we have got it " then nothing. GONE stolen .No help .NOTHING .Horrible faceless crooks .I will be doing a you tube documentary on you lot .First stop is Hermes Germany .TRUST ME .”

Helpful Report

Posted 4 years ago

“Awful service. Used parcel2go through Schpok to sell a ceramic candle holder. Was wrapped in foam and bags with significant protection. Arrived in pieces. Looks like it had been used as a football. I had to pay buyer back the full price plus postage (£14.50) parcel2go refused to refund me and only gave £8 despite photo evidence. Awful service. Will never use again!”

Helpful Report

Posted 4 years ago

“steal my parcel and refuse to refund me and ignore my follow up emails”

Helpful Report

Posted 4 years ago

“Booked a collection, the agents didn't show up - happened three times over. Raised a complaint all three times, never found out what happened, was told there is no guarantee of either collection or delivery.”

Helpful Report

Posted 4 years ago

“Don't touch them with a barge pole. The website gives you a drop off point which hasn't been a drop off point for years.....WHY! Sort it out Parcel2Go.”

Helpful Report

Posted 4 years ago

“Loss of parcel, breach of their own terms Booked a parcel to be sent via parcel2go.com. The parcel was collected, but after that there was no update on its whereabouts. I also purchased cover for my item. I raised a claim shortly after the delivery date passed. Their website states that claims can take between 7-14 days. I contacted them after 14 days, at which I was told I had to allow for 14 working days. I thought, okay, fair enough. After 16 working days I contacted them again and was told that they have no information and I should wait a little bit longer. As I needed the item to arrive to its destination, I asked about a refund of the service and also to initiate a claim to get the value of the item back (which is within the insured amount). I was told I had to wait even though those 14 working days have passed, as 'I was advised in the chat (after I bought the service) that it might take longer than 14 days' and also 'they have to wait for the courier', in essence changing what is already stated on their website to avoid compensating for the loss of parcel. The operator was also extremely rude (Rabia). Would not use again.”

Helpful Report

Posted 4 years ago

“Don't book “Delivery Guarantee” – it's counterproductive! I used Parcel2Go and paid extra for “Delivery Guarantee.” Parcelforce didn't collect the parcel on the date agreed. As a consequence, the parcel wasn't delivered on the day it was expected. When I wanted to claim the refund*, I was told: “The delivery guarantee does not guarantee the collection date just the delivery time once the parcel has been collected.” This means Parcel2Go and their partners have an incentive not to collect your parcel at all when they have the slightest doubt they can deliver it in the time agreed — which in turn means you're better off without the guarantee! * “If you purchase Delivery Guarantee, you will be entitled to a full refund of the carriage if your parcel is not delivered by the pre-agreed date.””

Helpful Report

Posted 4 years ago

“Shocking service with parcelforce via parcel2go. I booked a collection and drop off. The courier was rude and all the parcels arrived damaged or opened with missing things ! Never never again !”

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Posted 4 years ago

“P2G75217693 An absolute failure of a company with no customer service skills what so ever. It's all robots. I would strongly suggest avoiding this company.”

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Posted 4 years ago

“I will not use this company again. They do not honour delivery guarantees Following a SYSTEM error at Parcels2go a parcel took 6 days to be delivered. I had purchased delivery guarantee but the company will not honour this. I will not use this company again. This is a very difficult company to deal with. All contact methods have been withdrawn from their web site. Why ?”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews