Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book a parcel collection arrange on January 31st, after 5 days still no one turn up. no phonce number. their web chat always busy.”

Helpful Report

Posted 6 years ago

“I would not give even 1 star for this company. They failed to collect a crutial medical equipment and this was their answer. I'm really sorry that things went wrong here. Unfortunately the courier has not left record of why the collection failed, so I'm unable to clarify why this happened. Failed collections can happen for a wide variety of reasons.”

Helpful Report

Posted 6 years ago

“SLOW TO SORT OUT MISSING PARCEL & REFUND I've used them a few times before and always recommended them to friends. However, when a parcel I sent went missing in Dublin I did more of the trying to track it than they did. At one point I was told it had been delivered and later on told it had been returned to me the sender. Can't be in 2 places at once.When I asked for signatures as proof they were unable to provide any.As for trying to get the guaranteed refund when they have accepted liability it is still outstanding. I had paid for guaranteed 3 day delivery, the cost of the carriage and they are still only offering part of this.This parcel was posted on the 25th Nov. 2018! Not impressive. In future I shall use couriers direct.”

Helpful Report

Posted 6 years ago

“Worst company ever- Big Liars Sending Christmas gifts to my family turn into a nightmare. My parcel was estimated to arrive in my home town in Greece before Christmas on 21/12/2018. Parcel never arrived, losing hundreds of pounds and wasting time to try sorting out the issue. They first open on my behalf a claim to investigate that would take up to 2 weeks, then they told me that they needed one more week, as the courier hadn’t reply back. When I complained about that they told me that I shouldn’t worry and that they will have an answer before the dispute ending date on 18/01/2019. Magically my parcel had a movement, “ label applied in Bham” on 17/01/2019 (a whole month after the last tracking movement). Obviously, I checked the DPD tracking as well, that didn’t match. SO, BIG FAT LIES. Unprofessional and disrespectful. I used to work on logistics and I know that is so easy to locate, relocate, ship etc any parcel in the system, just with a few clicks. Of course, they told that DPD tracking would be updated shortly. Never happened as DPD is a serious company that wouldn’t back up their lie. Claim for a refund/compensation is a long process, trying to explain that I paid for my parcel and that my father, who is quite old doesn’t speak English and my only communication is verbal (no texts or emails from him). They continually ask for a screenshot of a message. It takes ages to take a response and the only thing I get back is “ Apologies and blah blah blah”. Terrible customer service. Probably they believe that I will get tired and leave them alone. And all that, for just £50 refund. I will never use it again, wouldn’t recommend it either.”

Helpful Report

Posted 6 years ago

“Posted a parcel with their TNT Direct arm (smoke and mirrors...) on the Tuesday & received all the receipts, confirmations etc. and, of course, I paid. Late on the Friday afternoon, I received an email from them asking me for the address & contact number of the addressee (all of which, of course, appeared on their own documentation, labels etc.) and telling me at the same time that they could not deliver at that address (which they had and did not have…). They then ‘advised’ me that, as they could not deliver, I would incur extra charges to have the parcel returned!!! They then demanded ‘response within 1 day’ (having taken 4 days themselves to contact me). It was so outrageous an email I was convinced that it was a scam until I checked the email address. I have yet, of course, to receive a response or update from them. I tried to complain but could not find any means of contacting them. Eventually I found an ‘email contact’ page which did not work. Eventually I used their ‘live chat’ asking for their complaints procedure. They claimed the only means of contact and complaint was through the webchat only. When I asked for an email address they terminated the live chat!! Would not trust these clowns with anything at all, so avoid: they are not the cheapest but are definitely the worst courier I have ever dealt with!!! I wish I’d read the reviews before using them”

Helpful Report

Posted 6 years ago

“This company should not be allowed to operate without proper contact details. They took a parcel for delivery last October which is still missing. They just send emails to the delivery company and then ignore the fact that they don't answer. The way this has been handled is a disgrace. The parcel was for an orphanage in Sierra Leone with Christmas presents and urgently needed educational items such as pens, pencils, paper, etc. One minute it says the parcel has been delivered on screen , then it says it hasn't. The parcel should have arrived on 15th November 2018. It was insured but they are refusing to settle the claim so that I can resend some stuff. DO NOT USE OR TRUST THIS COMPANY”

Helpful Report

Posted 6 years ago

“1. I went online on a Wednesday evening to arrange for collection and next-day delivery of a laptop I was returning. I paid extra for next-day delivery and extra for home collection as the nearest drop-off point was a long way away (even though I was in London). P2G gave a collection window of "between 9am and 5pm", which seemed rather vague to say the least but fortunately I was able to stay home on the Thursday to wait for the courier. And of course the driver didn't come, even though I waited in till 7pm. Long story short, it took until the very end of day 2 for the collection to happen, which was a Friday - so the item wasn't delivered till the following Monday, the 5th day after I placed the order .Did P2G give me a refund, as the item was not delivered next day? No, because "next day" apparently means "the day after we collect". So you can pay all the extras you want for speedy delivery, but they can potentially wait days or weeks to collect and then wriggle out of their moral obligation by pointing to the small print. 2. As I write this I am waiting for an item to be delivered by P2G, this one dropped off at a drop-off location on Wednesday but only "should be" delivered "by Monday". P2G's rates may be the lowest around but this reflects a poor service and stroppy and unhelpful customer service when you contact them. AVOID.”

Helpful Report

Posted 6 years ago

“Never ever use this service, absolute shamble, i paid extra for insurance, my 250 pound pacel turned up broken and they wont refund me. they wont call me or anything NEVER USE THIS SITE”

Helpful Report

Posted 6 years ago

“e mail sent to refund department I have been told that you have refused my application for refund even though you did not deliver my parcel, which included insurance and guarantee delivery. I was also promised by the agent on 22nd January - due to the lack of information and the way it was handled I would receive £50 back. In fact to begin with they offered me £10! The agent has told me the basis of refusal is attempted deliveries and then sent me information - which is actually laughable as it is the attempted deliveries from 19-21st January 2019 back to me in the UK. The parcel was sent 6/12/18 - arrived fine etc, attempted delivery 18/12/18 - no note left, no one even knew there had been attempt. I then spent until 3rd January trying to find out where it was through your agents, it was at a local post office. I then spent sometime trying to see if they could send to Melbourne (my son left Sydney to work at the Open in Melbourne on you guessed it 3rd January) - your agents contacted Australian Post and sent me information to do this - WITHOUT any contact information - so in the 3 days it took to get a response - it left for the UK. And to add insult to injury - you did not let me know via email that you had refused my refund as stated you would on 22nd January - only reason I knew was I looked at my PArcel2Go account. So Katherine - if you actually exist - I want my money back for a complete non-service.”

Helpful Report

Posted 6 years ago

“Lost my package and I have lost valuable client”

Helpful Report

Posted 6 years ago

“Scam, lost my package. Not paying out Insurance. Do not use.”

Helpful Report

Posted 6 years ago

“Terrible service, Live Chat just string you along and completely fail to help you when they lose your parcel.”

Helpful Report

Posted 6 years ago

“I booked am express delivery to Germany with guarantee delivery yesterday(DPD was the courier). Waited for the whole day and the collection driver didn't come. There is no customer phone number for Parcel2go, had to chat online with a customer representative. He rescheduled a collection for today. Instead of waiting and wasting another day, I phoned DPD to check that a collection has been booked. DPD told me that nothing has been booked for me/my address yesterday nor today! I would have wasted another day if I didn't make the call. Went online and asked Parcel2go. She asked me about the content of the parcel again and said that they have to cancel my booking now, because I declared a liquid disinfectant in it. Found an excuse to cover up their disgrace! Will never use again and tell everyone to steer away”

Helpful Report

Posted 6 years ago

“Astonishingly bad customer service when things go wrong. Very poor provision for bulky items, prohibitively expensive for bulky items. Avoid.”

Helpful Report

Posted 6 years ago

“Avoid at all costs! The disregard for customer service is staggering. I purchased a delivery guarantee (a new policy they offer) and they have tried everything to get out of honouring this, shifting terms and definitions once I tried to claim. DO NOT buy the delivery guarantee. It's just a way to pump you for extra money without every intending to honour the agreement. After a catalogue of problems on previous orders, and some fairly rude and abrupt customer service, along with constantly late deliveries, I won't be using parcel2go again. Use Parcelforce directly. Much better customer service, you can actually speak to humans over the phone, and the prices are usually the same or marginally cheaper! I honestly don't understand what additional service Parcel2Go provides above just going to a courier directly. They also don't care about bad reviews. I tried to resolve the complaint over livechat, and they practically told me to leave a bad review and refused to do anything to help.”

Helpful Report

Posted 6 years ago

“Don’t bother, it says door to door delivery, but they don’t say which door, no attempt made to deliver left mikes away at a collection point which is always closed”

Helpful Report

Posted 6 years ago

“I had a parcel picked up for delivery latest 15/1 it arrived at the hub but seems to have mysteriously disappeared ... I have chatted so many times with what I believe to be an automated answer and not a real person and just keep getting fobbed of with a cut and copy reply or told check the status which I may add has not been updated at all. It is so frustrating that you can’t even speak to someone and also my parcel is 4’ x 2’ not exactly a small one to loose..... will be interesting to see what the future enquiry brings. I also saw shocking footage on social media of a Hermes delivery driver and cringe to think this is who uplifted my parcel. If there was an option to give a minus review that is what I would have put.”

Helpful Report

Posted 6 years ago

“Worst courier service ever Worst courier service ever, tracking is incorrect shows delivered when not, you cannot in anyway shape of form contact them except through online chat which is completely useless as they cannot really help with anything. I had sent a parcel to Saudia Arabia delivery time was 10-15 days, after 20+ days parcel was showing as delivered on parcel2go website however it was not , and when looked at the actual couriers tracking it had failed delivery and had been sitting with the couriers. After endlessly navigating through there website to try and get in contact with a customer service representative i finally got through to someone. I explained the situation , and advised them to either re-deliver, or provide the couriers contact number or information so that my customer can collect the parcel or re-arrange. They could not provide any information whatsoever. The best they could do was email the couriers and hope to get a reply within 2-3 working days. So i waited after 3 working days i contacted them again and the response once again please wait a further 2 working days as they had not received a response from the courier. I pleaded with them to call them , to escalate the matter, they replied that they do not have any contact number of the couriers nor can they make any outgoing calls. After around 30 seconds of searching i managed to find the couriers contact number myself who advised me the parcel was being returned to me around 7 days prior and that Parcel2go have full access to this tracking thus will know that this is the case. I was now furious , a relayed this information to P2G whom simply said sorry however they could not still do anything about it and would have to confirm this information with the courier which may take 2 working days. This is not the first time situations like this have occurred with P2G. They have no customer service and do not deserve even 1 star for what they put customers through.”

Helpful Report

Posted 6 years ago

“The Star rating should be -1 or even -100. i am at my wits end. Parcel sent to Switzerland on the 14/12/2018. raised a case early in January. Replies to emails take 3-7 days!!! and still nothing. They say it is with Customs my daughter contacted customs and they have nothing we have asked for a number of the hub the parcel is at and still waiting for this information!!!!! RIDICULOUS is not the word for the "customer Service" there is absolutely none.!!!!!! So fed up. Ridiculous company how is it that you are still in business??”

Helpful Report

Posted 6 years ago

“I should go with another delivery service. I used them to send a parcel in November’18, they never send me any notification that there are some problems. Month later I contacted them via live-chat. I found out they had a problem with finding the delivery place (which is very accessible by the way)... and they failed to deliver twice. It’s almost February’19 now and the are telling me to pay £54.50 for a return... My parcel is stuck in another country and I have two options, pay or forget about the parcel. That company is a total JOKE. Criminals... AVOID!”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews