Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite possibly the most evasiove parcel company when it convenes mes to paying out on a lost parcel , all documentation supplied and still won’t pay out , they drag their heels replying and are quite polite but then ignore you and don’t pay out even when you pay for enhanced cover . I had already replaced the stock to my customers and used another carrier service provider”

Helpful Report

Posted 6 years ago

“It had to rebook the collection 3 times before it got picked up. Now 10 days into the process and nowhere is this parcel to be seen. Totally hopeless.”

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Posted 6 years ago

“I sent a parcel on the 3rd October 2018 by dpd local I tried to keep a track on it but they didn’t keep there system up to date .when I contacted dpd to make a claim I was informed there wasn’t any thing they can do it was parcel2go so I contacted them I got told I had. To prove when I purchased my items and they didn’t arrive ,I got prove when I got them as it was 2007 I could show they never arrived , then I was told they changed there mind about paying me as I didn’t reply with the same information I had done that , I then got told they had lost them and there refusing to keep the claim open .i contacted there ceo he ignored me totally .s”

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Posted 6 years ago

“I am surprised of finding bad reviews about this company. I find it super helpful and brilliant. I dispatched 3 large parcel with them which I sold on my ebay shop, I could import the orders to make it super easy to copy address and details. They offer very competitive prices, my last delivery was overweight and they also paid for me the extra! Well done Parcel 2 go don `t disappoint me please :)”

Helpful Report

Posted 6 years ago

“rubbish service , next day delivery takes 5 weeks. They don't pay the claims.”

Helpful Report

Posted 6 years ago

“Bad help and partial refund for broken goods,I'm disappointed.Think no longer to use this services”

Helpful Report

Posted 6 years ago

“appalling customer service - avoid at all cost I sent a parcel by next day delivery on 21st December containing Christmas present. i was notified shortly after the 25th that the parcel had not arrived and subsequently opened a complaint. eventually (around 16th January)they located my parcel and took a picture of some of the contents and promised it would be delivered. It was finally delivery over a week later (24th Jan) and i am horrified to find that all of the contents have been stolen except one item. The customer service is appalling, you can only communicate via a chat service on their website, every time you come to discuss it you speak to a new person who takes at least 10 minutes to "review your case". They don't take your complaint seriously and i assume their tactic is to make it as difficult as possible so you eventually give up. If you want to avoid this hassle go direct to the other providers like UPS or royal mail where you can actually speak to a human who knows what is going on. Terrible service, terrible customer service!”

Helpful Report

Posted 6 years ago

“Absolute garbage. Sent a parcel as an Amazon return. Despite being a massive fulfilment centre covering many acres, unable to find or gain access. Customer support is pathetic, the same email time after time, waiting courier response. Chat is just as woeful, say the same thing, escalated, please wait 72 hours for response. SIX TIMES. Spend a few quid extra on Royal Mail.”

Helpful Report

Posted 6 years ago

“Sent an unwanted christmas present back with parcel2go and the company stole the item and refused to give me the money for the item that was taken. DO NOT TRUST THIS COMPANY THEY DO NOT DELIVER THE ITEMS STEAL THEM INSTEAD THEN NEVER GIVE YOU THE MONEY BACK”

Helpful Report

Posted 6 years ago

“Sent a parcel through parcels2go via Hermes the parcel was lost and despite every effort on my part neither company cared a Jot neither company have a customer care contact number and only correspond through email As for compensation for the loss you may as well forget it they don't pay out. Both Hermes & parcels2go are a bunch of crooks and should be prosecuted for theft. Both companies are a disgrace and their systems of tracking deliveries are shambolic. I would advice everyone to avoid using these 2 rubbish companies at all cost.”

Helpful Report

Posted 6 years ago

“Worst company ever! Worst service! We've sent a parcel on the 13 December and still haven't reached the destination! There's no phone number, the customer service chat is useless, you ask them something and they don't reply, just ignore you. The tracking website is not updated. It was a parcel for a customer, which obviously now is very angry and will never buy anything from us in the future. I have asked them to return the parcel back to me and they are saying is going to take between 6-8 weeks for this. Honestly the most unprofessional and non reliable company ever!”

Helpful Report

Posted 6 years ago

“I have been having a nightmare with this company since I sent a parcel in Sept. to Spain. The parcel was never delivered, and when I got in touch I was told the company left a card and attempted delivery when neither of these statements were true. The items were sent to an office that is staffed all day and nothing was received there. Parcel2go then told me in Oct. I would have to wait 6 weeks as the items were being returned to me! Despite the fact they did not attempt delivery to my customer, the items were meant to take at least 6 weeks to get back to the UK even though I paid £20 for a delivery time of 3-4 days. I had no choice but to resend over £200 worth of goods using UPS (who delivered them in 2 days no problem) and am still waiting 4 months later with no refund from parcel2go. I have attempted to make a claim 3 times now and am told I have to do so through online chat. We are 4 months into this process and after multiple sessions of chat discussing this parcel that was supposedly on its way back, I'm now told they are only just about to open an enquiry to look into it. It is an absolute farce. They will not declare it as missing until they make me wait at least another 2 weeks for this latest enquiry, which is the third time I've brought it to their attention. This is shocking customer service and all I can say is that they clearly do not want customers to make claims. I would steer clear of them and use another company as this is not an experience I can recommend to anyone.”

Helpful Report

Posted 6 years ago

“The worst company ever !!!!!!!!!!!!!!! The worst company ever !!!!!!!!!!!!!!!! THE DPD UK has lost or stolen my parcel ,value 350 uk pound and Parcel2go do not give me nothing back!!!!”

Helpful Report

Posted 6 years ago

“Worst company I have ever dealt with. No communication no customer support live chat absolutely useless. Multiple parcel orders no collections and still no refund. Will never be using these guys again.”

Helpful Report

Posted 6 years ago

“Placed an order for one item to be shipped to Belgium. Value £150. Used their insurance and was shipped through parcelforce. Customer never received item and parcel2go claimed it was delivered. Dragged their heels until 28 days expired then told me I couldn't claim for a penny.”

Helpful Report

Posted 6 years ago

“I sent a parcel via Parcel2go, and it was a DPD. I didn't realize the parcel got lost until my recipient contacted me. Then I checked DPD tracking number and gave them a call directly. I was told that my parcel was destroyed due to some address issue. DPD told me that they already made a request for this to Parcel2go but there was no response. I was very shocked by this. I then contacted Parcel2go to ask why there was no notification about this. Why Parcel2go didn't response DPD request? Why Parcel2go didn't contact me for that? Surely this was not a big problem. but Parcel2go didn't answer any of the question and just said they can refund me the postage. Really rubbish! never ever use.”

Helpful Report

Posted 6 years ago

“Parcel2go is a xcon. And reading the various reviews I see a pattern. They put the burden on you when they lose your parcel. XCan you describe how the parcel was packaged. Am... How do I do that. What are you asking me to say. I was a white package with my name on it and your tracking number. They come back and say they cannot locate it and because I did not tick some special box, I cannot get a claim. But I did tick the box that said if not delivered by a certain date I will be refunded. I paid for this but that does not count because I did not tick the little boxc at xchexckout to insure it against lost-- WOW. And also bexcause I xcould not desxcribe the pavkage in details they xcould not loxcate it. In 2019 these guys are nothing but sxcam artist.”

Helpful Report

Posted 6 years ago

“Parcel collected on 7th with guaranteed delivery by 14th UK to Switzerland. It didn't leave the UK until 15th finally got to destination 18th. No tracking available until 17th. Cant claim as didn't tick correct box (had it insured though). Delivered via TNT Shocking service. Wont be using them again. Initial online chat resulted in operative going off to check & promising answer in 1-2 days - no response received.”

Helpful Report

Posted 6 years ago

“Absolute garrbage company, they were suppised to deliver a important parcel 14th. Cant get hold of anyone, no one replys to emails, parcel is still to collect and there excuse is the courior forgot it. I suggest sacking the courior company, stop all the bulsh1t and if you cant deliver say so, there a lot more companies out there that can and on time. Time to fix up and get my parcel moving as I will claim for compunstation as iv paid for the installers to come in”

Helpful Report

Posted 6 years ago

“Parcel has been “DELIVERED” back to the collection address, they held my parcel for a week! How stupid. I did not pay for the parcel to be delivered/shipped to the same address. I have tried contacting them via email, but no reply. Awful service, terrible company. Please avoid!”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews