Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not trust or use this company!!!! They are a scam!!! I booked and dropped off a simple package. Didn't arrive! After 2 weeks I contacted the company and they said they will look into it. 2 weeks later still nothing so I had to pay for a new delivery (obviously with another company) and new products and it arrived 2 days later as advertised! 2 month later I get an email saying the case has been closed and the parcel has been tracked as delivered! Yes it was delivered after 5 weeks all broken and smashed up! I had paid extra for the contents insurance and guaranteed delivery! Little did that help! And now there is no more live chat so stuck. Please I implore you DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“Used P2G to estimate a delivery price to send a Alloy Wheel & tyre. All details input correctly, price, weight, sizes, extra insurance cover. Quoted £9.56 inc. VAT via DHL, fine methinks! Sold the wheel, came to order - price £15.69!!!! 64% more!!! What is the point of getting a quote when it is so far removed from the reality?!?! No way of contacting P2G, classic scam artist technique! Unbecoming of a company of their supposed stature.”

Helpful Report

Posted 6 years ago

“***** DO NOT USE THIS COMPANY ****** ***** DO NOT USE THIS COMPANY ****** I don't usually write reviews for companies but this is the most dis-honest, scam company I have ever used. Disgusting customer service. Have to jump through hoops just to get a refund on a damaged parcel let alone get a claim approved. Gave me a premium service number to phone up to sort things out. Live chat takes forever because they just pass you from person to person. Always get your chat sent to your email to look back on as they will just continually lie to you. Don't bother insuring your parcel, paying for signature or getting next day delivery because they won't give you anything back if it goes wrong and you will have to fight to even get a basic refund. I will never use this company again.”

Helpful Report

Posted 6 years ago

“Absolutely terrible service when there is a problem. Sent a LARGE parcel 6 weeks ago that contained over £180 worth of goods. I made sure to pay the extra to cover it to the value of £200. Took a very long time without delivery. When the customer got in contact with them they said there was a problem with the address. After a couple of weeks trying to sort the issue they admitted the parcel was lost/STOLEN. I am still waiting for the case to be closed. they owe me £210 (£180 value + £20 delivery) which I had no choice but to refund the customer for. As a result my paypal account is negative and I cannot use it until I clear the debt which paypal are chasing me for!! I am in contact with P2G almost daily but they just give me the same scripted response of sorry for the inconvenience and they cannot give me a time scale for the refund. All I can say is be very careful when sending valuable goods because if it gets stolen on the way you will really struggle getting your money back. Will never use again and DO NOT recommended”

Helpful Report

Posted 6 years ago

“Absolutely disgusting service picked up two days late when I spoke to them about it on online chat they lied and told me it was picked up on time then to top it all some items went missing and the package was badly damaged and then they blamed us for poor packaging will never ever use this company again”

Helpful Report

Posted 6 years ago

“DO NOT USE..Stay away... damaged my item and wont accept liability and no help what so ever and will oy use a chat..that explains a lot with the.reviews on here probably as they are so bad”

Helpful Report

Posted 6 years ago

“Bunch of scam artists, have not refunded me for missing parcel even though I paid for insurance. Now they said the have refunded me and cut me off when I said I can show my bank statement to prove you haven’t!!! Bunch or robbing clowns avoid at all costs.”

Helpful Report

Posted 6 years ago

“Just terrible. customer service is terrible. getting help is terrible, any legitimate claim is dragged out and refused on silly grounds. seriously just avoid them at all costs. If you do go with them, their insurance cover and delivery guarantee isn't worth anything and they will make up excuses not to pay.”

Helpful Report

Posted 6 years ago

“Total incompetence! Loathed to give them one star! Sent a box to a Greek island then I went ahead to await it! From the first online chat " You didn’t send it with us?!!”To unbelievable ignorance of Geography, unable to find address ? Can’t be found on Google? I sent a pic of the map on google!"We don’t deliver to Ports!” I enquired how they sent anything across the Channel? To refusal to tell me where it was.’Security!’. Wanting an alternative address? I flew home early & had to have It returned, I presume from Greece?, tracking told me that much! Refusal to refund! To penultimate message from them "Some confusion on my part!”… After yet another furious reply they agreed to refund .. Customer Services Patronising final shot "We are all human & subject to mistakes Angela, no one is perfect & these things can happen”…!!! Needless to say Compensation refused! So if anyone reading this wants to ‘take a chance’ …’confusion, dealing with humans!’ That ‘No one is perfect!! That ‘these things happen’ should be taken into account but God knows where or what will happen to your parcel!!!!!”

Helpful Report

Posted 6 years ago

“Don't use Parcel2Go - they break your stuff then refuse to compensate you even though they charged you protection. Their excuse is that it was a prohibited item. (check out their list of prohibited items) literally everything is prohibited. The thing is that when you use the service they ask you what you are sending. What's worse is that they don’t stop you when your item description is one of their prohibited items. so you are left out of pocket and broken stuff They are thieves. Will never use them again.”

Helpful Report

Posted 6 years ago

“Awful customer service, no delivery, no parcel back to me, no money back either. Avoid at all costs”

Helpful Report

Posted 6 years ago

“parcels2go rubbish what a joke parcel never got delivered insured it for £20 but had no joy at getting refund this was back in november. how can you track it then say its got damaged then not refund money it was first time and is the last time i will not be using your service ever again, people should know how bad your service is, from what ive been reading on your reviews theres quite lot more people your not refunding.”

Helpful Report

Posted 6 years ago

“wish I also had read the reviews before booking booked a parcel via Parcel2go on Dec 2nd parcel was tracked to a depot and then disappears, Parcel2go basically told me tough, it is impossible to speak to somebody in person and on live chat they cut you off if they don't like what you are saying. This has done our reputation no good and has cost us financially and ethically and basically refused help, please avoid Parcel2go”

Helpful Report

Posted 6 years ago

“did not deliver the parcel on time for Christmas or new year. once parcel is out of the country no tracking is provided. i wouldn't use the company again”

Helpful Report

Posted 6 years ago

“I sent 2 parcels which the driver left in the rain which distroyed the contents, fortunately I took out insurance , unfortunately they are trying to wriggle out of paying dispite being their foul up .....if only they had the guts to have a contact phone number instead of hiding behind live chat .... I recommend never using this company , very unprofessional......”

Helpful Report

Posted 6 years ago

“It s the most useless company wich i ever work with, for the past 3 wks. TRY TO AVOID THEM. I HAVE TO MANY COMPLAINS TO PUT THEM HERE... WE PAY FOR "SIGNATURE REQUIRED" SERVICE, FROM COSTUMER SERVICE THEY TELLING ME THAT IS OPTIONS, SO THE DRIVER CAN THROW THE PARCEL AND F...KS OFF... WE PAY FOR INSURANCE... UNFORTUNATELY ONLY S..IT THEY DON T HAVE ON "PROHIBITED ITEM LIST"... SO IN CASE OF LOSS, DAMAGE OR WHATSOEVER , WE LOSE THAT MONEY. IF YOU CONTACT THE USELESS COSTUMER SERVICE, THEY JUST READING AND COPY/PASTE THE SCRIPTS WICH THEY HAVE ON DESKS... SPECIALLY THE "WE ARE SORRY TO HEAR THAT"....”

Helpful Report

Posted 6 years ago

“I wish I also had read the reviews before booking booked a parcel via Parcel2go on Dec 4th parcel was tracked to a depot and then disappears, Parcel2go basically told me tough, it is impossible to speak to somebody in person and on live chat they cut you off if they don't like what you are saying. This has done our reputation no good and has cost us financially and ethically and basically refused help, please avoid Parcel2go”

Helpful Report

Posted 6 years ago

“Wish I had read reviews before using p2go, ruined Christmas by their terrible service, I booked a delivery on the 17th Dec, paid extra for guaranteed delivery, had to rebook for collection on the 18th with delivery on the 20th so still ok for time. Checked tracking and noticed calling card let at unsecured/communal area.....it was a house not a flat for one and second checked with recipient and no card left. Contacted through live chat and told I have to wait until delivery to claim for late delivery......really. Tracking showed delivered 24th Dec and guess what, checked with recipient and no delivery even though they waited in for it. Do not use this shambles of a delivery company, even if they pay the insurance that I paid extra for they totally ruined Christmas and that cannot be compensated. If possible I wouldn't even give 1 star as they don't even deserve 0,”

Helpful Report

Posted 6 years ago

“Worst company I have ever dealt with, failed to collect when they said, which is understandable, wasn't made aware we had to Rebook paid for guaranteed delivery this was confirmed in writing that it would still make it by the day I selected this was then delivered 5 days later, I was then informed they moved my guaranteed delivery date without being informed, am unable to get a refund even though I paid extra and still didn't get there, all I get is sorry and avoiding any question, when I said about nothing in the t&c's they couldn't answer, absolutely shocked by level of service. Will never use again, total shambles.”

Helpful Report

Posted 6 years ago

“Lost my parcel closed my claim by saying it had been delivered and "proved" it by sending an unsigned proof of delivery. They have refused compensation.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews