Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service picked up two days late when I spoke to them about it on online chat they lied and told me it was picked up on time then to top it all some items went missing and the package was badly damaged and then they blamed us for poor packaging will never ever use this company again”

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Posted 6 years ago

“DO NOT USE..Stay away... damaged my item and wont accept liability and no help what so ever and will oy use a chat..that explains a lot with the.reviews on here probably as they are so bad”

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Posted 6 years ago

“Bunch of scam artists, have not refunded me for missing parcel even though I paid for insurance. Now they said the have refunded me and cut me off when I said I can show my bank statement to prove you haven’t!!! Bunch or robbing clowns avoid at all costs.”

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Posted 6 years ago

“Just terrible. customer service is terrible. getting help is terrible, any legitimate claim is dragged out and refused on silly grounds. seriously just avoid them at all costs. If you do go with them, their insurance cover and delivery guarantee isn't worth anything and they will make up excuses not to pay.”

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Posted 6 years ago

“Total incompetence! Loathed to give them one star! Sent a box to a Greek island then I went ahead to await it! From the first online chat " You didn’t send it with us?!!”To unbelievable ignorance of Geography, unable to find address ? Can’t be found on Google? I sent a pic of the map on google!"We don’t deliver to Ports!” I enquired how they sent anything across the Channel? To refusal to tell me where it was.’Security!’. Wanting an alternative address? I flew home early & had to have It returned, I presume from Greece?, tracking told me that much! Refusal to refund! To penultimate message from them "Some confusion on my part!”… After yet another furious reply they agreed to refund .. Customer Services Patronising final shot "We are all human & subject to mistakes Angela, no one is perfect & these things can happen”…!!! Needless to say Compensation refused! So if anyone reading this wants to ‘take a chance’ …’confusion, dealing with humans!’ That ‘No one is perfect!! That ‘these things happen’ should be taken into account but God knows where or what will happen to your parcel!!!!!”

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Posted 6 years ago

“Don't use Parcel2Go - they break your stuff then refuse to compensate you even though they charged you protection. Their excuse is that it was a prohibited item. (check out their list of prohibited items) literally everything is prohibited. The thing is that when you use the service they ask you what you are sending. What's worse is that they don’t stop you when your item description is one of their prohibited items. so you are left out of pocket and broken stuff They are thieves. Will never use them again.”

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Posted 6 years ago

“Awful customer service, no delivery, no parcel back to me, no money back either. Avoid at all costs”

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Posted 6 years ago

“parcels2go rubbish what a joke parcel never got delivered insured it for £20 but had no joy at getting refund this was back in november. how can you track it then say its got damaged then not refund money it was first time and is the last time i will not be using your service ever again, people should know how bad your service is, from what ive been reading on your reviews theres quite lot more people your not refunding.”

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Posted 6 years ago

“wish I also had read the reviews before booking booked a parcel via Parcel2go on Dec 2nd parcel was tracked to a depot and then disappears, Parcel2go basically told me tough, it is impossible to speak to somebody in person and on live chat they cut you off if they don't like what you are saying. This has done our reputation no good and has cost us financially and ethically and basically refused help, please avoid Parcel2go”

Helpful Report

Posted 6 years ago

“did not deliver the parcel on time for Christmas or new year. once parcel is out of the country no tracking is provided. i wouldn't use the company again”

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Posted 6 years ago

“I sent 2 parcels which the driver left in the rain which distroyed the contents, fortunately I took out insurance , unfortunately they are trying to wriggle out of paying dispite being their foul up .....if only they had the guts to have a contact phone number instead of hiding behind live chat .... I recommend never using this company , very unprofessional......”

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Posted 6 years ago

“It s the most useless company wich i ever work with, for the past 3 wks. TRY TO AVOID THEM. I HAVE TO MANY COMPLAINS TO PUT THEM HERE... WE PAY FOR "SIGNATURE REQUIRED" SERVICE, FROM COSTUMER SERVICE THEY TELLING ME THAT IS OPTIONS, SO THE DRIVER CAN THROW THE PARCEL AND F...KS OFF... WE PAY FOR INSURANCE... UNFORTUNATELY ONLY S..IT THEY DON T HAVE ON "PROHIBITED ITEM LIST"... SO IN CASE OF LOSS, DAMAGE OR WHATSOEVER , WE LOSE THAT MONEY. IF YOU CONTACT THE USELESS COSTUMER SERVICE, THEY JUST READING AND COPY/PASTE THE SCRIPTS WICH THEY HAVE ON DESKS... SPECIALLY THE "WE ARE SORRY TO HEAR THAT"....”

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Posted 6 years ago

“I wish I also had read the reviews before booking booked a parcel via Parcel2go on Dec 4th parcel was tracked to a depot and then disappears, Parcel2go basically told me tough, it is impossible to speak to somebody in person and on live chat they cut you off if they don't like what you are saying. This has done our reputation no good and has cost us financially and ethically and basically refused help, please avoid Parcel2go”

Helpful Report

Posted 6 years ago

“Wish I had read reviews before using p2go, ruined Christmas by their terrible service, I booked a delivery on the 17th Dec, paid extra for guaranteed delivery, had to rebook for collection on the 18th with delivery on the 20th so still ok for time. Checked tracking and noticed calling card let at unsecured/communal area.....it was a house not a flat for one and second checked with recipient and no card left. Contacted through live chat and told I have to wait until delivery to claim for late delivery......really. Tracking showed delivered 24th Dec and guess what, checked with recipient and no delivery even though they waited in for it. Do not use this shambles of a delivery company, even if they pay the insurance that I paid extra for they totally ruined Christmas and that cannot be compensated. If possible I wouldn't even give 1 star as they don't even deserve 0,”

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Posted 6 years ago

“Worst company I have ever dealt with, failed to collect when they said, which is understandable, wasn't made aware we had to Rebook paid for guaranteed delivery this was confirmed in writing that it would still make it by the day I selected this was then delivered 5 days later, I was then informed they moved my guaranteed delivery date without being informed, am unable to get a refund even though I paid extra and still didn't get there, all I get is sorry and avoiding any question, when I said about nothing in the t&c's they couldn't answer, absolutely shocked by level of service. Will never use again, total shambles.”

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Posted 6 years ago

“Lost my parcel closed my claim by saying it had been delivered and "proved" it by sending an unsigned proof of delivery. They have refused compensation.”

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Posted 6 years ago

“Used parcels2go website and sent a parcel via my Hermes. One parcel contents damaged, one parcel lost proberbly stolen. No help whatsoever from parcels2go they asked for proof that is impossible to give, they know from their own website the parcel has been tracked to a depot and that is wher the track ends. The package is one metre long and weighs twelve keg. It is impossible to contac anyone by phone and the way the website is set up impossible lodge a complaint. Both Hermes and Parcels2go are terrible companies Avoid like the plague.”

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Posted 6 years ago

“Very poor service they do not care about there customers or the customers parcels didn't want to even give them 1 star”

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Posted 6 years ago

“Was never asked to enter the dimensions of my parcel, and was then charged a surcharge AND a fine for it being too large...! The only message shown was "Important: If your item is longer than 1m please click here and enter the dimensions.” The item was less than 1m long. Terrible experience for my first time using them (at Amazon's request), stay away!”

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Posted 6 years ago

“If it was possible to put zero stars I would. I paid £49.70 to send a clock, which was clearly stated on the order, £29.00 of which was insurance for £600 and a bit extra for next day delivery. In my thinking the least amount of time in transit the less likelihood of damage being caused. The clock was packaged very well, it took nearly 2 hours to do. I purchased fragile tape and covered the parcel with it. Well that was a mistake it was like an invitation to treat it with as much disrespect as possible! The clock arrived in pieces, the movement had several broken pieces and the corner of the box squashed and with a big hole in it. After filling out the necessary forms to claim compensation, sending various photos etc I was told my claim had been declined as it was a prohibited item yet they were quite happy to take my money. My advice is to avoid using them at all costs and to think I didn’t want to use Hermes as I’d heard bad things about them!”

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Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews