Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used parcels2go website and sent a parcel via my Hermes. One parcel contents damaged, one parcel lost proberbly stolen. No help whatsoever from parcels2go they asked for proof that is impossible to give, they know from their own website the parcel has been tracked to a depot and that is wher the track ends. The package is one metre long and weighs twelve keg. It is impossible to contac anyone by phone and the way the website is set up impossible lodge a complaint. Both Hermes and Parcels2go are terrible companies Avoid like the plague.”

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Posted 6 years ago

“Very poor service they do not care about there customers or the customers parcels didn't want to even give them 1 star”

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Posted 6 years ago

“Was never asked to enter the dimensions of my parcel, and was then charged a surcharge AND a fine for it being too large...! The only message shown was "Important: If your item is longer than 1m please click here and enter the dimensions.” The item was less than 1m long. Terrible experience for my first time using them (at Amazon's request), stay away!”

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Posted 6 years ago

“If it was possible to put zero stars I would. I paid £49.70 to send a clock, which was clearly stated on the order, £29.00 of which was insurance for £600 and a bit extra for next day delivery. In my thinking the least amount of time in transit the less likelihood of damage being caused. The clock was packaged very well, it took nearly 2 hours to do. I purchased fragile tape and covered the parcel with it. Well that was a mistake it was like an invitation to treat it with as much disrespect as possible! The clock arrived in pieces, the movement had several broken pieces and the corner of the box squashed and with a big hole in it. After filling out the necessary forms to claim compensation, sending various photos etc I was told my claim had been declined as it was a prohibited item yet they were quite happy to take my money. My advice is to avoid using them at all costs and to think I didn’t want to use Hermes as I’d heard bad things about them!”

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Posted 6 years ago

“STAY AWAY THEY LOST MY PARCEL! P2G55618508”

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Posted 6 years ago

“Absolutely appalling company to deal with. Parcel says delivered to my home, but I have not received. No response. Only a photo of a door with a parcel, which is clearly not my door or anyone in the vicinity. Impossible to talk to anyone at he company. A relatively expensive Christmas gift for my daughter, and now 3 days before Christmas I need to go buy another one, with no refund for the first one.”

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Posted 6 years ago

“I have used Parcel2go a few times now and not had any major issues. This time that changed. I sent a large parcel of Christmas presents from London to friends in Cornwall via Hermes. When it arrived, the box had been opened, some of the presents inside had been opened and one has been stolen. Initially I thought the box had been may have been damaged and a small item might have fallen out, but as the biggest item had been unwrapped and opened and the item missing was also a bigger item it is clear staff are opening and stealing from parcels in their "care" Although I paid extra for insurance, from now reading other reviews it seems unlikely I will get any compensation. Very angry and disgusted.”

Helpful Report

Posted 6 years ago

“P2G55035467 4 years ago I wrote right here a good review about parcel2go. Today, December 2018, I have to tell you a very different story. I've sent a parcel from London to Spain (using myHermes to Asendia) on the 22nd of November that had to arrive no later than the 7th of December 2018. Today is the 19th of December and the parcel still didn't arrive. I had 6 or 7 chats with people that are like robots, copying and pasting nearly automatic answers for nothing. No real customer service. I opened enquiries *three times* (3!), and every single time they closed it saying: "This enquiry has been closed as your parcel has received new tracking events or has been delivered". The updates I received in the tracking page were like they were laughing at me: in the tracking page they said that "the parcel has been handed over", from one company to the other, allegedly on the 25/11/2018, on the 28/11/2018, on the 06/12/2018, on the 12/12/2018 and on the 13/12/2018. Check https://ibb.co/HCTVxWb How many times can a parcel be "handed over" from the company of the UK to the courier in Spain? This people are not serious, I paid in advance for a service and my client is still waiting… The parcel was never delivered, although they wanted to make it look like that in the "My Orders" page; another lie you can see here https://ibb.co/9y3ZkhD Finally their last lie: they said the parcel was delivered on the 3rd of December with a signature. (!) So now I have another type of claim, a dispute because it never was delivered and as such dispute started on the 14th I have to give them 14 days more until having an update (!?!) A shame. Never use this company again.”

Helpful Report

Posted 6 years ago

“Absolute awful company , again with all the other reviews , parcel apparently delivered but hasn't to make things worse the parcel has been taken by someone who has forged my signature , Parcel to go has not helped what so ever pushing the blame on the sender even though the sender had sent the parcel to Parcel to go they just haven't delivered at all . Would never recommend”

Helpful Report

Posted 6 years ago

“Parcel2go says it has been delivered but my buyer has not received it, I have had to give them a refund so I am now out of pocket. Customer services are only live chat! they are being incredibly thick and will only send emails to the buyer as they are saying they are the account holder, I have told them I am the account holder but it is falling on deaf ears yet they can send an email to me saying it has been delivered. I think the staff are paid to lie about everything. As of yet neither I or my buyer has received an email from them. I don't think I will ever get my money back and I will never use them or Hermes again. I wish I had read the reviews before I sent anything.”

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Posted 6 years ago

“awful. frequently lose your parcel, customer services you might as well be talking to a robot they really dont care one jot. pathetic company.”

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Posted 6 years ago

“Ordered parcel for collection on 13th, waited all day but it was not collected. Rebooked for 14th, waited all day to hear from them at 5 that no collection will made today and that I should rebook. I cancelled and ask for refund. Still waiting for them. There’s no contact number or email address, such a pathetic company!!!”

Helpful Report

Posted 6 years ago

“Avoid. No way of speaking to someone, other than online chat. Important parcel lost of a present for my grandchild and documents for the rest of family, Sad to say avoid don't be in the same position as me”

Helpful Report

Posted 6 years ago

“Avoid. No way of speaking to someone, other than online chat. Waited in all day for a Saturday collection, they didn't show. Best they could do was say sorry and organise again for the Monday (today). It is now 19:00, they have one hour to fulfill their 2nd attempt, and call me synical, but this simply isn't going to happen is it. Christmas time, drivers not collecting parcels, no way of tracking or contacting drivers. No accountability or responsibility by them. No leg to stand on. Avoid, avoid avoid. Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time.”

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Posted 6 years ago

“THIS IS THE WORSE COMPANY IN UK FOR… THIS IS THE WORSE COMPANY IN UK FOR DELIVERY. PARCELS SAID DELIVERY WHEN THOSE ARE NOT, YOU CANT CONTACT TO ANY ONE AND THE ASK YOU TO WAIT 2/3 DAYS TO UPDATE YOU. THEY DOING GIVE ANY COMPENSATION WHEN PARCEL IS LOSE,SO YOU BETTER USED ROYAL MAIL OR PARCEL FORCE FOR ANY DELIVERY OF MORE THAN £20, I HAVE CONTACT EBAY FOR THEM TO NOT USED THIS COMPANY ANY MORE, AND I TAKING SIGNATURES TO CHANGE THE WAT THAN THEY DEAL WITH CUSTOMERS SOME ONE AT HOME ALL DAY AND PARCEL DELIVERY TO WE DONT KNOW WHERE Collected In Transit At Depot Out for Delivery Delivered”

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Posted 6 years ago

“Parcel delivered late and they make it impossible to make a claim even after they had taken my money for delivery guarantee.”

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Posted 6 years ago

“Parcel2go is a rip off. They make it difficult to make a claim for late delivery after selling the delivery guarantee insurance. The is no e-mail, no live help, no telephone. Stay away.”

Helpful Report

Posted 6 years ago

“Have now waited two days for collection of a large item and no sign of the courier. Hermes the courier say that they haven't been issued the pick up yet!! Unable to find anything on the website about how to have a live chat with someone or contact someone about this!! after 2 good experiences I will not use them again as there is no way of contacting the company”

Helpful Report

Posted 6 years ago

“Awful, waited in all day but no one arrived. 12hour collection window with no means of contacting driver. Pointless”

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Posted 6 years ago

“I wish I read the reviews before booking. 2 x 20kg parcels internation. DO NOT USE THEM. My childrens christmas presents and many things are in the 2 boxes. How can 2 huge boxed get picked up 3rd Dec and not tracked from 5 Dec and not 15th December they are nowhere. Parcel2go are useless, no contact from live help, just stupid responses.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews