Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,216 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

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“Parcel2go is a xcon. And reading the various reviews I see a pattern. They put the burden on you when they lose your parcel. XCan you describe how the parcel was packaged. Am... How do I do that. What are you asking me to say. I was a white package with my name on it and your tracking number. They come back and say they cannot locate it and because I did not tick some special box, I cannot get a claim. But I did tick the box that said if not delivered by a certain date I will be refunded. I paid for this but that does not count because I did not tick the little boxc at xchexckout to insure it against lost-- WOW. And also bexcause I xcould not desxcribe the pavkage in details they xcould not loxcate it. In 2019 these guys are nothing but sxcam artist.”

Helpful Report

Posted 6 years ago

“Parcel collected on 7th with guaranteed delivery by 14th UK to Switzerland. It didn't leave the UK until 15th finally got to destination 18th. No tracking available until 17th. Cant claim as didn't tick correct box (had it insured though). Delivered via TNT Shocking service. Wont be using them again. Initial online chat resulted in operative going off to check & promising answer in 1-2 days - no response received.”

Helpful Report

Posted 6 years ago

“Absolute garrbage company, they were suppised to deliver a important parcel 14th. Cant get hold of anyone, no one replys to emails, parcel is still to collect and there excuse is the courior forgot it. I suggest sacking the courior company, stop all the bulsh1t and if you cant deliver say so, there a lot more companies out there that can and on time. Time to fix up and get my parcel moving as I will claim for compunstation as iv paid for the installers to come in”

Helpful Report

Posted 6 years ago

“Parcel has been “DELIVERED” back to the collection address, they held my parcel for a week! How stupid. I did not pay for the parcel to be delivered/shipped to the same address. I have tried contacting them via email, but no reply. Awful service, terrible company. Please avoid!”

Helpful Report

Posted 6 years ago

“Parcel delivered to wrong address and lost and they will not uphold our claim even though we had taken out insurance! July 2018 - We have screen shots of live chats with Parcel2Go showing that the delivery driver had accepted that he had not delivered it correctly and at one point he was asked to collect it and redeliver it. We then received the message “we have conducted a full investigation with the courier in order to locate your parcel, unfortunately this has proved unsuccessful”. Nov 2018 - After 5 months of investigation our claim was not approved, although the parcel had been delivered to a nearby pub and signed for by an unknown person. The reason they could not approve the claim was given as ‘Parcel Delivered’ – yes, but to the wrong address!”

Helpful Report

Posted 6 years ago

“They lost my parcel. They are very hard to contact directly. They'll make you jump through hundreds of hoops in order to get a refund or make a claim for the contents of the parcel. In the end it was 3 months before I got a refund. Terrible company, I advise you to direct with the couriers, even if it costs a little more.”

Helpful Report

Posted 6 years ago

“Complete disappointment with Parcel2go. Parcel went lost during transit and after countless follow up with livechat, they decided the parcel is lost package and would not provide refund due to no proof of value or proof of ebay transaction. I have said to them the item is a used personal belonging which is £2000 in value. Purchase was made in 2012 and unfortunately no longer kept receipt. Bunch of cows on the live chat no helpful at all. Hopeless please avoid at all cost!!!!”

Helpful Report

Posted 6 years ago

“AWFUL, awful service. Not only they didn't do the job, incorrect information advertised on site, they don't update the tracking properly, they had a cheek to ask for additional amount just to get the parcel back to sender as it was too late for the receiver to receive the parcel (due to moving location). 0 customer service skills. DO NOT USE.”

Helpful Report

Posted 6 years ago

“I used parcel2go to send a new TV to a buyer on ebay, paid insurance for it and shipping fees around 40 £, paid for insurance, there was red flag or anything at all to say even if I pay for it Tvs are on the excluded list, they took my money for insurance and at the end they say it doesn't cover damage. I packaged everything very well exactly as was sold to me be ao. Com, original packaging, all sealed and tight, no error there, when it got to the person I sold it to it had like a hole in the box, like the courier stepped on it or damaged it intentionally, the screen was broken. I contacted the customer service, they have no email, no phone number, meaning twitter, they say they don't cover damage even if they are the ones damaging a new TV, lost 330 £ for the TV and 40£ for shipping and insurance, refunded me about 12£, no words. Morale of the story, never use this company again, I learned my lesson, I ended up loosing the buyer, my time and my TV.”

Helpful Report

Posted 6 years ago

“BEWARE DO NOT USE P2G .IT WOULD TAKE TOO LONG TO WRITE WHY I AM WARNING YOU NOT TO USE P2G.I WILL TRY TO EXPLAIN QUICKLY SO READERS DONT GET BORED. ON THE 10TH OCT 2018 I SENT A PARCEL WITH P2G AND AS OF TODAY 14TH JAN 2019 NOBODY CAN TELL ME WHERE MY PARCEL IS OR WHERE IT HAS BEEN. I HAVE SPOKEN WITH 12 AGENTS ONLINE AND EACH 1 HAS TOLD ME THEY WOULD LOOK INTO IT AND EMAIL BACK WITHIN 48 HRS. I HAVE NEVER RECEIVED AN EMAIL AND TODAY THE 13TH AGENT HAS TOLD ME THE PARCEL IS LOST AND THEY WOULD LIKE TO OFFER ME £5 COMPENSATION FOR A PARCEL THAT COST ME £106.00 TO SEND WHICH INCLUDED EXTRA PAYMENT TO COVER LOSS AND BREAKAGES OF PARCEL.i COULD GO ON AND ON, THE ONLY THING I WANT TO SAY TO PEOPLE THINKING OF USING P2GO IS DONT”

Helpful Report

Posted 6 years ago

“Agree with the majority of the reviews on here. We have used Parcel2Go quite a lot and gave them many chances however they consistently deliver really poor service. They are cold, robotic and unhelpful and seem to have no desire to resolve problems or communicate with their customers. Everything is automated, scripted messages and trying to actually talk to someone who can make a decision is impossible. The epitome of a modern internet business that really just shouldn't exist. Avoid.”

Helpful Report

Posted 6 years ago

“AVOID!!!! Read reviews before booking please! I was so happy to buy sweets and chocolates a jewelery for my mum and dressing gown from m&s for my dad for Christmas probably spent around £100 on it bit it was ok I thought what could have happened it's only couple of little pressies for Christmas no biggy!!!!! But no!!!!! It is biggy because I've put in that parcel the photo of my children!!!!!!!! Now where is it?!?!?!? I didn't even think that the company wouldn't even have a number!!!!!! Yes they paid me £23.46 to cover costs of sending but I want my kids photo back at least!!!!!! What a scam!!!!! I don't uderstand why they're on comparison sites why no one check this company!!!!! Why people do these things!!! I've never been that upset! What a bunch of thievs! What a bussiness to refund for what you paid for parcel and take the parcel for youself which contains goods say over £50 but really sweets and dressing gown! I want my kids photo back!!!!!! Morons”

Helpful Report

Posted 6 years ago

“Very back service. I booked them to deliver the return parcel but they didn't come to pick from my address. I re-booked and pinged there chat room three times to make sure somebody come but unfortunately nobody some to pick the parcel. very disappointed. when i did the live chat this girl said we never say that the delivery will be confirmed :) I guess they are running a scam i hope they will send my money back”

Helpful Report

Posted 6 years ago

“Do NOT use this company! They are thief’s! I’m waiting since the 5/12/18 for my parcel to South Africa to be delivered! They have no call centre & you can’t speak to anyone to resolve an issue! They have stolen my items.”

Helpful Report

Posted 6 years ago

“Avoid this company. They do not deliver parcels in line with contract. Refuse to honour guaranteed delivery cover. Apply extra charges, with no additional service in return.”

Helpful Report

Posted 6 years ago

“The longest time to collect, and longest time to deliver. Wont recomend it to anyone. Lots of money payed for "guaranteed eelivery on time" had to rebook it 4times as noone actually came to collect it... you just been canceling the collection slot. I have waisted days of waiting for collection!!!! Terrible terrible terrible”

Helpful Report

Posted 6 years ago

“I would give them zero stars if that were an option. Beware! They do not provide a phone number, and the customer service provided via chat, is pathetic. All i received were platitudes and empty gestures. Do not use this company.”

Helpful Report

Posted 6 years ago

“delivery to italy- lost in transit- 3 weeks- they find it- try to re-deliver-lost it- now sending it bak to me (alledgedly) this takes 8 weeks- so far 6 weeks and i have had to refund the customer- and now i gave to wait 8 weeks for a delivery which cannot be tracked. and if it is not delivered they will look into it....i paid £25 protection on delivery, but will take around 16 weeks to actually get that money- assuming i can get it, they take no responsibility for parcels at all, they are middle men.”

Helpful Report

Posted 6 years ago

“One of the worst companies I have ever used, categorically. They do not have adequate support, with no phone number whatsoever to contact. Instead they have a very useless live chat system that uses generic responses, and simply lie to your face. My package was sent from London to New York, and a package which should have taken 10 days, ended up taking over 5 weeks. There is no remorse from the company, and when asked if there is any compensation, they simple reply it is my fault and they will not provide anything. Please head my review and go to a different company all together, or direct to a reputable courier service.”

Helpful Report

Posted 6 years ago

“Useless!!!! Arranged collection of a parcel. 2 failed collection attempts later, no contact number, no way of contacting p2g. Spoke to supplier. No attempt made at any point to collect the parcel. Going elsewhere to collect my parcel”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,216 reviews