Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claims process when a parcel is lost is deliberately difficult. You cant speak to anyone and they seem to look at each piece of evidence a week at a time finding fault with each document. It's like they think you'll give up! Nightmare. I will NEVER use again.”

Helpful Report

Posted 6 years ago

“Parcel went missing after 3 days, no tracking provided, constant contact via chat but so difficult to speak to anyone and time consuming, 6 weeks later and told i can now put in a claim, never kept up to date, worse thing is communication, chat advisers are very limited, never use again £200 lost”

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Posted 6 years ago

“colis livré seulement j'ai rien reçu super l'entreprise a 2 balles .”

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Posted 6 years ago

“Absolutely worse than useless 'Live Chat'. They don't have any idea or know anything about your parcels you entrust to them to deliver. They just want to take your money and fob you off every time something goes wrong - which is quite often, as they use the cheapest most unreliable courier services. Avoid these people. They are cheap for a reason. It really is a gamble as to whether they will actually do what you pay them to do. And they certainly wont give one flying toss what happens once they have grabbed your money.”

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Posted 6 years ago

“Absolutely pointless "Live Chat". They don't have any idea what has happened to your parcels - when they frequently go missing, and clearly don't care. Their role is to take your money and fob you off that they will contact the courier in a few days time. Not good enough when you pay extra for next day delivery. And this is not a one off. This happens every time they lose one of my customers parcels. No help at all. All they want is your money and an easy life. Disgusting.”

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Posted 6 years ago

“Three days in a row, the courier didn't turn up. Had to drive the parcels myself in the end!”

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Posted 6 years ago

“Non existent customer service that will tell you anything to get rid of you. They are cheap and as long as what you are sending is valued at less than the standard compensation (£20) then it's worth a punt. Sometimes it goes smoothly. If you have an item of higher value, forget it. Go direct and pay for insurance. Going through P2G means you have to deal with them when things go wrong, not the courier. They only have online chat customer services who will simply shut you down when you start asking difficult questions. My parcel is apparently lost and they want to pay the compensation at £20. The item is valued at £2000 - I know, my fault for not taking out insurance. But, the item is not lost. It was delivered to the wrong address, but it's easier to pay me the compensation than to spend time sorting out the mistake.”

Helpful Report

Posted 6 years ago

“They lost my parcel and It took 2 months until it was officially declared lost. During those 2 months I had to chase them on regular basics in order to check for any update, they never contacted me, and the information I got was not accurate most of the times: It depended on who I talked to I got an advise or another. After 2 months, It was agreed I would receive certain amount of money as compensation and they did eventually refunded me less money... After contacting them, they said I was said a wrong amount and they were not give me the amount we initially agreed, even though it was confirmed in my profile.. I strongly recommend not to send your parcels with them. The service is not professional, the advice they provide is contradictory most of the times and they do not keep their word (even in writing).”

Helpful Report

Posted 6 years ago

“I send loads of parcels a week but needed to use Parcel2go for a 'light and large parcel. The item initially got lost, which was only confirmed one month after I sent it. They then said they had found it but it was damaged. Upshot is they ended up,6 weeks after the parcel was sent, sending me a claim form. Filled in claim form, was then told it had been passed to a supervisor, and would be sorted in 48 hours. 2 weeks later and all I get is 'sorry please bear with us' it's now nearly 10 weeks since I sent the parcel and nothing. No customer service phone line so just frustrating chat page. AVOID THIS COMPANY”

Helpful Report

Posted 6 years ago

“Worst company ever! It's a scum. They've lost my parcel. Customer service is a joke, the claim process is a nightmare and handled in a dishonest and disgusting way. They just try not to refund anything. To avoid at all cost...don't do my same mistake: Stay away!!”

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Posted 6 years ago

“If i could leave less than 1 star i would these people have took over a week to deliver a parcel that i paid next day delivery for leading to the loss of a customer.”

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Posted 6 years ago

“This is my first time to ever use PARCEL2GO tnt services, and probably the last. I have made an order ,which was fully payed for, over 4 week ago and yet no update or pick up was done! I tried to contact their help center which was useless, as all links led me to a live chat link which was not at all a live chat but a search engine to quick and recorded answers!! I checked the parcel label and its pdf file showed an error, and when I clicked on the error link it AGAIN led me to the useless fake live chat. I tried to request for a refund, and yet another link showed for the fake useless live chat. I even contacted TNT office by phone, they said they will reply to me within a day or two, while 14 days have passed since then with no update, yet another disappointment yet another dead end. I am entitled for a full refund, but even the refund request isn't processed yet!!!!”

Helpful Report

Posted 6 years ago

“Scam web site for scamming people who buy through internet making them pay before they receive the goods that will never arrive....”

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Posted 6 years ago

“AVOID THIS SERVICES!!! they took the money but never delivered the parcel!! NEVER AGAIN”

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Posted 6 years ago

“Terrible time with these thiefs , they distroyed my parcels and even thou I had taken £600.00 insurance they only paid £200,00.........full of bs excuses , bottom line do use them !!!!!! They will Rob you if they can!!”

Helpful Report

Posted 6 years ago

“Terrible service, scheduled twice, never collected the parcel and now they won't refund because "the parcel was never booked", well my account was charged and I have all the emails! what a fraudulent business.”

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Posted 6 years ago

“2 parcels sent, both damaged. One as it was thrown over an 8 foot high wall onto concrete. The other left at a house 200 yards from delivery address, outside by a wall. Card said it was in a shed. Wrong address, no one home & they still leave it!”

Helpful Report

Posted 6 years ago

“Booked a collection. Was given a slot of 8am-6pm. I waited in all day to receive an email at 7pm telling me that the 'collection had been unsuccessful'. I was onsite all day, having cancelled work to be there. no phone calls nothing. I re-booked for the next day. Another day booked off work. SAME THING HAPPENED. No call, no collection, nothing. Only an email to say collection unsuccessful. Tracking states collection now 'closed'. I have paid in advance for this. No refund. You cannot contact this company at all. No online chat, no online contact form, no phone number, address or email address. My only option now is to report to my bank as fraudulent as there is absolutely no way to contact this company. Tried to cancel and request a refund and website says no order number exists (but it worked last night to rebook). Probably because they took my money, never turned up and cancelled my order. Con artists, use at your peril and the waste of your time and income. Shame on you Parcel2Go! You should be making your lives simpler, instead you have made mine more complicated. Up your game. I recommend ParcelMonkey. Far more reliable. My order ref: P2G58061242”

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Posted 6 years ago

“Ordered a UPS collection with next day delivery. UPS never came and Parcel2Go promised they had rebooked it due to a technical error on their behalf. Again no collection 3 days later, so they rebooked it with Yodel at my expense, Yodel collected it 2 days late and then delivered it over a week late, when I contacted Yodel and UPS they both claimed that Parcel2Go hadn't actually placed my order on time and had also asked for the deliveries to be held causing my delays. I still haven't had any refunds or compensation, they have taken my money and ran. Live support have laughed at me, other support agent staff members have even ignored my questions providing answers to irrelevant questions that I didn't even ask.”

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Posted 6 years ago

“Utterly shocking experience”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews