“They stole my £12 for a service that I never received, because I could not print the label.
Stay clear of this company you have been warned. Go to the post office if you can it cost a lot less and you will get what you paid for.”
“It seems I read the reviews too late.
6 months after delivery of my parcel they decided I need to pay a surcharge but can’t be specific as to why.
They took the money from my bank without my agreement and so I will
persue this.
I won’t use them again .”
“AVOID This company at all costs they have delivered my parcel but have made up a fake surcharge from Ups and that I need to pay extra charges within 7 days”
“Booked a drop off at nearest local Premier shop as shown on booking form. Via Fedex .Took the parcel there and were told “ not doing that until January 2024 ! “ no apology !
Went home and cancelled the booking online. Looked at another drop off point and altered details to drop off there. Phoned the shop first to check that the service is definitely available. Was told yes , no problem.
Took parcel there and assistant scanned bar code. Nothing registered. Sorry but this bar code not recognised !! Returned home again and tried to contact both Parcelcompare and Fedex.
Unable to get help online except by an automatic response bot !
Cancelled complete thing and found another service via Royal Mail drop off facility. If you book online cheaper than Fedex. Looked up reviews of Fedex and on a trustpilot site 93% of customers said don’t use Fedex !! DO NOT USE FEDEX especially via Parcelcompare.”
“Do not use this company! They lost my parcel one year ago…and are now demanding money threatening to destroy my parcel within seven days if I didn’t pay… I didn’t pay and now they say they’ve destroyed it and are still demanding money with threat of legal action! Scammers!!!”
“My item was damaged in the post and even though I had paid extra for insurance they won't pay. The courier said that if I had booked directly I would have been covered by insurance. Just go directly, don't book through this company.”
“My husband sent a package from the UK to Israel. It cost 90 pounds. It reached Belgium then Parcelcompare sent us an email saying it was being returned because of an embargo (the recipient in Israel has had no problem getting parcels before or since then). Now Parcecompare is demanding a further 90 euros for us to get the parcel back or they will dispose of it in a week (it feels like some ransom threat). I have never heard of that kind of practice before and 90 euros (well 180 really) to reach Belgium and back seems ludicrous. Is this company a scam?”
“Just use for comparisons and then book directly with the courier through their own websites. To claim on their insurance if anything goes wrong is an absolute nightmare. I am still fighting for it 12 days on and being sent around in circles. Even worse you have to pay for the return to prove the damages when a parcel is rejected”
“sending me emails that I need to pay £61 as additional payment months after my parcel was delivered. I even saying legal action. The truth is, if parcelcompare put the price they are asking in the first place, I wouldnt use it. but no, at first they offer much cheaper amount than other companies then afterwards they will charge you without your consent”
“They are absolute scam. Get quote for £52.00 charged extra 12000 rupees in pakistan and now deducted £40
from my account without notice. for 8kg old cloths they charged almost £150. They are scammers and doughy people don't even think to use them”
“SCAM!!! If I could select zero stars, it would be more accurate! disgusting service! DO NOT USE! I used them to return a toilet cistern. The item was returned damaged, in pieces! And to top it off, they charged my card extra without warning! saying it was heavier than they thought. Even though it was returned in the same box with the weight stamped on it! mystery! Absolute SCAM!”
“Absolutely everyting they say in the reviews about this company and same problems/scam with them.
However, if you check company house for this corrupt company's name, you will find the people responsible under (people) Associated with this business. Then you can message them all directly on linkedin and contact them via the address details saved in company house. Also, this horrible company use Google ads to promote their business. Each click on their sponsered ad, can cost between £2 to £5. If enough people did this, they will soon loose all their profits they steal off everyone. These scumbags make lots of money from scamming innocent people like us, try the above to stop them getting away with it.”
“no need to go to a theme park....go round in circles for free on the parcel compare.com website. want to submit a claim? click on 'submit' claim then watch it refresh the same page. i did it for hours.....and didn't have to queue for the ride. yay.
DREADFUL company. never again.”
“Avoid like the plague! Do not use! Paid for a parcel delivering from a city 2 hours away in uk and a week later they charged me 20x the original price, which maxed out my card, and took it from my account without authorisation! It was a plastic car part and they claim it was overweight, this was not the case and I have proof but they seem uninterested and have failed to respond to 3 emails. I have sought legal advice and am taking matters further.”
“NEVER USE THIS COMPANY.
IF AN ITEM IS DELIVERED DAMAGED AND YOU’VE INSURED IT THEY DO EVERYTHING NOT TO PAY OUT.
My experience reflects everyone else. But here’s an insight of what they ask for when an item you’ve posted arrives damaged.
“Please do not move the damaged parcel from the delivery location or discard any of the packaging materials, as it may affect your claim.
Secondly, please submit the following information to support your claim within 14 calendar days of the delivery of your item
Clear images of:
a. The external packaging, and especially any visible damage to this material.
b. The internal packaging (showing how each item was packaged), including any damage caused.
c. Any damage to the item/s inside the parcel.
Any other supporting documentation or information you wish to provide to support your claim (for example; if the goods were packaged in the original
manufacturers packaging this information is very useful to support your claim)
Provide proof of value such as a purchase invoice or a receipt
I will then review the evidence you send me, and respond within 7 working days to confirm if a physical damage inspection will be required.
Then what?
1. If a physical inspection of your goods is required, it can take up to 14 days to arrange for your goods to be collected, examined and then returned to you.
2. If the packaging is found to be sufficient and we accept your claim, we will send you a claim form which you must return to us within 7 days.
3. Once we receive the completed claim form back, it will then take up to 14 days for us to process your claim and issue payment.”
I sent photographs 11 times and I can prove it. But they say…”not received, if we don’t get in 3 days we will close your claim”
They then say, can you send a photograph showing internal packaging, again if I don’t send it within 3 days claim will be closed. So I sent that (bearing in mind everything was returned in the manufacturers outer and inner packaging).
They were obviously disappointed I sent a photo showing the item in the inner packaging…bcs now they say can I move some of the inner packaging and take another photo. Bearing in mind I posted this…I didn’t receive it.
Totally corrupt company. Never use them you will certainly regret it if the courier damages the item.
Date of experience: 31 October 2023”
“STAY AWAY FROM THIS COMPANY
They don't work directly with the shipping or courier company. They work with another company that has an account with the shipping/courier company. When you face problems with the parcel and you try to contact the shipping or courier company, they don't entertain you. They direct with another company, which has no link with you. Then you are forced to contact parecelcompare.com, and this company has no phone number and only email contact. When you ask for the status of a parcel, they will take 7–10 days to get back to you. Because they don't have any direct connection with the actual courier company, they do not have any access to real-time information. But if your parcel is not important, you can use it. NEVER USE THEM FOR ANY IMPORTANT DOCUMENTS. But be aware that customer service is the worst, as I have explained above.”
“Charged for overweight parcel. I paid for the parcel 2kg over its weight.
Then proceeded to constantly charge for parcels I have never sent. They are a scam!!!”
